17
En
Remote control
Problem
Cause
Remedy
The sound bar
cannot be
controlled using
the remote
control.
The sound bar is out of the
operating range.
Use the remote control within the
operating range (p.2).
The batteries are weak.
Replace with new batteries (p.2).
The remote control sensor of the
sound bar is exposed to direct
sunlight or strong lighting.
Adjust the lighting angle, or reposition
the sound bar.
The TV cannot
be controlled
using the TV’s
remote control.
The remote control sensor of the
TV is blocked by the sound bar.
Use the TV Remote Repeater function
(p.14) or remove the stands of the
sound bar if they are attached so that
the remote control sensor of the TV is
not blocked (p.5).
The TV cannot
be controlled by
using the TV
Remote Repeater
function.
The TV Remote Repeater
function is disabled.
Enable the TV Remote Repeater
function (p.14).
The TV’s remote control does not
use infrared signals. (Some
remote controls may not work
even if it uses infrared signals.)
The TV Remote Repeater function
cannot be used in this case. Adjust the
position of the sound bar so that the
remote control sensor of the TV is not
blocked by the sound bar and use the
TV’s remote control to operate the TV.
The sound bar and TV are too
close or too far from one another.
Move the sound bar away from the TV
more than 50 mm (2") (p.5).
If necessary, attach or remove the
stands of the sound bar to adjust
height for the IR flasher (for TV
Remote Repeater) of the sound bar
positioning in front of the remote
control sensor of the TV (p.5).
There is any obstacle (such as
cables) between the sound bar
and TV.
Remove the obstacle between the
sound bar and TV.
TV is not receiving the remote
control signal well since the
signals from the TV’s remote
control and IR flasher (for TV
Remote Repeater) of the sound
bar are interfering.
Disable the TV Remote Repeater
function (p.14).
The sound bar
does not learn
TV’s remote
control
operations.
The TV’s remote control key was
not held down long enough.
Hold down the key for more than 1
second twice or three times (p.12).
The TV’s remote control does not
use infrared signals. (Some
remote controls may not work
even if it uses infrared signals.)
The TV’s remote control learning
function cannot be used in this case.
Use the sound bar’s remote control to
operate the sound bar.
The position where you operated
the TV’s remote control is not
appropriate.
Operate the TV’s remote control at the
appropriate position (p.12).
The batteries of the TV’s remote
control are weak.
Replace with new batteries.
The remote control sensor of the
sound bar is exposed to direct
sunlight or strong lighting.
Adjust the lighting angle, or reposition
the sound bar.
The transmission of the remote
control signal was disturbed by
the TV screen light.
Turn off the TV and perform the
learning operation again (p.12).
Sound is coming
from the TV
when the sound
bar volume is
turned up with
the TV’s remote
control.
(when TV’s
remote control
learning function
is used)
Audio output is enabled on the
TV.
Change the TV setting to disable the
TV speaker output. If a setting to
disable the speaker output is not
available on your TV, try the following
methods.
- Connect headphones to the
headphone jack on the TV.
- Set the TV volume to minimum.
The power of the
sound bar and of
the TV switch in
the opposite
direction. (For
example, the TV
is turned off if
the sound bar is
turned on.)
(when TV’s
remote control
learning function
is used)
The power of the TV was on when
you performed the learning
operation.
Press the power key on the TV and
(power) on the front panel of the sound
bar to turn them on and then press the
power key on the TV’s remote control
to turn them off.
