Troubleshooting
18
Unable to play the Internet radio.
The selected Internet radio station is currently out of service.
There may be a network problem at the radio station, or the
broadcasting service may have been stopped. Try to play the
station later or select another station.
The selected Internet radio station is currently broadcasting
silence.
Some Internet radio stations broadcast silence at certain
times of the day. In this case, there is no problem with the
reception, but no audio will be produced. Try the station later
or select another station.
Access to the network is restricted by the firewall settings of
the network devices (such as the router).
Check the firewall settings on your devices. The Internet radio
can be played only through the port designated by each
radio station. The port number varies depending on the radio
station.
Firmware update failed.
The network connection is unstable.
Try updating again after a while.
The unit is unable to connect to the
Internet via a wireless LAN router
(access point).
The wireless LAN router is turned off.
Turn on the power to the wireless LAN router.
The unit and the wireless LAN router are too far apart.
Place the unit and the wireless LAN router closer to each
other.
There is an obstacle between the unit and the wireless LAN
router.
Move the unit and the wireless LAN router in a location where
there are no obstacles between them.
MusicCast CONTROLLER does not
detect a wireless network.
A device that uses a frequency band of 2.4 GHz (microwave
oven, wireless LAN device, etc.) is interfering the wireless
communication.
Turn off the power to the device, or relocate it further away
from the unit and the wireless LAN router.
Access to the network is restricted by the firewall settings of
the wireless LAN router (access point).
Check the firewall setting of the wireless LAN router.
The iPhone does not detect the unit
when using AirPlay.
You are using a router supporting multi SSIDs.
The router’s network split function may be blocking access to
the unit. If you are connecting an iPhone, use an SSID that
allows access to the unit. (Try to connect to the Primary SSID.)
Problem
Cause
Solution
