54
En
Troubleshooting
■
USB and network
Problem
Cause
Remedy
See
page
The unit does not
detect the USB
device.
The USB device is not connected to the
USB jack securely.
Turn off the unit, reconnect your USB device, and
turn the unit on again.
—
The file system of the USB device is not
FAT16 or FAT32.
Use a USB device with FAT16 or FAT32 format.
—
Folders and files in
the USB device
cannot be viewed.
The data in the USB device is protected
by the encryption.
Use a USB device without an encryption function.
—
The network feature
does not function.
The network parameters (IP address) have
not been obtained properly.
Enable the DHCP server function on your router and
set “DHCP” in the “Setup” menu to “On” on the unit.
If you want to configure the network parameters
manually, check that you are using an IP address
which is not used by other network devices in your
network.
The unit cannot
connect to the
Internet via a wireless
router (access point).
The wireless router (access point) is
turned off.
Turn on the wireless router (access point).
—
The unit and the wireless router (access
point) are too far apart.
Place the unit and the wireless router (access point)
closer to each other
—
There is an obstacle between the unit and
the wireless router (access point).
Move the unit and the wireless router (access point)
in a location where there are no obstacles between
them.
—
Wireless network is
not found.
Microwave ovens or other wireless
devices in your neighborhood might
disturb the wireless communication.
Turn off these devices.
—
Access to the network is restricted by the
firewall settings of the wireless router
(access point).
Check the firewall setting of the wireless router
(access point).
—
The unit does not
detect the PC.
The media sharing setting is not correct.
Configure the sharing setting and select the unit as a
device to which music contents are shared.
Some security software installed on your
PC is blocking the access of the unit to
your PC.
Check the settings of security software installed on
your PC.
—
The unit and PC are not in the same
network.
Check the network connections and your router
settings, and then connect the unit and the PC to the
same network.
The files in the media
server (PCs/NAS)
cannot be viewed or
played back.
The files are not supported by the unit or
the media server.
Use the file format supported by both the unit and the
media server. For information about the file formats
supported by the unit, see “Playing back music stored
on media servers (PCs/NAS)”.
The Internet radio
cannot be played.
The selected Internet radio station is
currently not available.
There may be a network problem at the radio station,
or the service may have been stopped. Try the station
later or select another station.
—
The selected Internet radio station is
currently broadcasting silence.
Some Internet radio stations broadcast silence at
certain of times of the day. Try the station later or
select another station.
—
Access to the network is restricted by the
firewall settings of your network devices
(such as the router).
Check the firewall settings of your network devices.
The Internet radio can be played only when it passes
through the port designated by each radio station. The
port number varies depending on the radio station.
—
The iPod does not
recognize the unit
when using AirPlay.
The unit is connected to a multiple SSID
router.
Access to the unit might be restricted by the network
separation function on the router. Connect the iPod to
the SSID which can access the unit.
—
Firmware update via
the network is failed.
It may not be possible depending on the
condition of the network.
Update the firmware via the network again or use a
USB memory device.
