21
Troubleshooting
9
External Siren
Siren produces a 3 second alarm
when disarmed
• There has been a previous alarm and there might be an
intruder still in the premises.
Siren produces a series of audible pips when
armed or disarmed
• If the Siren produces a series of pips when
arming and
disarming
this indicates low batteries. Check your app for
confirmation of battery status.
• If the Siren produces a series of pips
only when arming
this indicates a tamper fault. Check that the Siren cover is
firmly secured and the tamper spring on the back of the
Siren is fully depressed when in contact with the wall. If not
use suitable packing material to fill the gap (refer to page 9
for diagram).
Siren produces an interrupted tone when
sounding an alarm
• Low battery warning. Check your app for battery status.
Change batteries (see page 15).
Siren does not respond to Arming or Disarming
• Siren batteries may be completely exhausted. Check your
app for confirmation of battery status. See instructions for
changing batteries on page 15.
• Siren may not be learnt-in. If Siren produces a tamper
alarm when the cover is removed and the Siren is OK,
learn-in the Siren (see page 7).
• Siren may not be in range of the Smart Hub. Ensure these
are within 30m of each other and relocate devices if required.
Adding the External Siren
• Ensure the dip switch positions are as shown in the
diagram. If the switches are in the wrong position, please
change accordingly
• After changing the dip
switch, turn off the power
for 30 seconds, then turn
the power on again for the
changes to take effect.
Door/Window Contact
Door/Window Contact LED lights up
• Batteries are low or the tamper switch has been disturbed.
Check that the tamper switch spring is making contact
with the mounting surface. If the tamper switch is OK,
please change the battery (see page 15).
Door/Window Contact does not respond to
opening when jumper is in the test position
• Batteries are completely exhausted. Change the battery
(see page 15).
• The magnet is too far away
from the sensor. Check
that the gap between the
sensor and magnet is not
greater than 10mm.
PIR Motion Detector
PIR does not respond to motion
• Previous motion may have triggered the PIR sleep timer,
and is preventing subsequent motion detection. Arm
the system and the vacate protected area for at least 60
seconds before testing. By pressing the learn/test button
the PIR LED will light up and detect motion for the first
minute.
PIR Motion Detector is slow to respond
• This is normal. The PIR Motion Detector has sophisticated
false alarm filtering to filter out random fluctuations, and
responds to genuine motion across field of view, the PIR is
less sensitive, when walking directly towards it.
PIR Motion Detector gives false alarms
• Check pets have no access to the protected area.
• Check that the PIR Motion Detector is not pointed at
sources of heat or moving objects, e.g. fluttering curtains.
• Check that the PIR Motion Detector is not mounted above
convector heaters or pointing directly at windows.
1
3
5
6
7
2
4
a
a
b
b
max 10mm
or
(14)
(GB) Installation - (IT) Installazione - (DE) Installation - (NO) Installasjon - (SE) Installation -
(DK) Installation.
Ø 3.5mm
7
