WARRANTY
AUSTRALIAN CONSUMER LAW GUARANTEES
Security Merchants Pty Ltd ABN 82074090887 (“SECURITY MERCHANTS”)
guarantees all
of its YALE branded products in accordance with the Australian Consumer Law.
YALE WARRANTY
1.
Warranty -
SECURITY MERCHANTS also warrants that each of its YALE branded
products with which this document is given will be free of defects in material and
workmanship (including mechanical parts) for a period of 2 years from the date of
purchase of the product, subject to the limitations and exclusions set out below
("Warranty").
2.
Limitations -
Unless otherwise expressly provided for in writing and subject to
the exclusions set out in this Warranty:
a.
Electrical and Electronic Components -
Electrical and electronic
components used in SECURITY MERCHANTS's YALE branded products
(excluding batteries) are warranted will be free of defects in material and
workmanship for a period of 2 years from the date of purchase. Batteries
are not covered by the Warranty.
b.
Finish
The Warranty does not apply to the finishes of YALE branded products
nor to cosmetic or appearance damage.
3.
Claiming on the Warranty
(a)
i.
If you purchased a YALE branded product from a retailer or other reseller (as
opposed to direct from SECURITY MERCHANTS) and wish to claim on the
Warranty to the retailer or other reseller, you must, at your own expense:
a.
return the product securely packed to protect against damage to the
product; and
b.
provide details of:
I.
the claim on the Warranty;
II.
proof of original purchase; and
III.
your name, address, email address (if you have one) and
telephone number;
to the retailer or other reseller from whom you originally purchased the
product, within the respective warranty period referred to above.
ii.
(A) If you purchased a YALE branded product direct from SECURITY
MERCHANTS or otherwise wish to claim on the Warranty direct to SECURITY
MERCHANTS, you must, at your own expense:
i.
first contact the SECURITY MERCHANTS Customer Service
Department at the contact details below to:
a.
provide SECURITY MERCHANTS with details of the claim
on the Warranty;
b.
organise to provide SECURITY MERCHANTS with proof of
original purchase; and
c.
obtain a Case Number;
ii.
securely pack the product to protect against damage to the
product;
iii.
include a copy of the original proof of purchase in the packaging;
