Error Message
Possible Cause
Corrective Action
No product found.
Verify communication device
positioning, and network
parameters.
CommandLink may be in wrong
position for ASK communication.
Correct the position of the
CommandLink and try to connect
to the SmartPoint Module again.
Possible RF interference with
handheld device's messaging.
Remove RF interference.
Network parameters may not
match that of the SmartPoint
module.
Get the correct network
parameters from Sensus.
No Response From SmartPoint.
Check your mag loop position and
try again.
CommandLink's Mag Loop is not
properly positioned on the meter/
SmartPoint module.
Check the documentation for your
specific meter/SmartPoint Module
to identify the applicable Mag
Loop location.
Communication device error.
Verify the communication device is
powered on, and the application's
communication device options are
correct.
FieldLogic's communication
device settings may not be
properly set.
Verify the communication device
options are correct.
Communication device may not be
powered on or connected.
Verify that the communication
device is connected and powered
on.
Other errors
The following table lists other errors along with their possible cause and corrective
action.
Other Errors
Error Message
Possible Cause
Corrective Action
Less than <amount> MB of
storage space available. You must
free storage space.
Meter Exchange: Insufficient space
available on the handheld device
to take pictures of new and old
meters.
Free up additional space.
There is less than <amount> MB
of storage space available. Please
free storage space.
Meter Exchange: Free space on
the handheld device is almost too
low to safely take pictures of new
and old meters.
Free up additional space.
Utility Code Mismatch
This SmartPoint may be
configured for use by another
utility company.
SmartPoint utility code: <code>
Your utility code: <code>
Are you sure this is your
SmartPoint?
SmartPoint module may be in use
by a different utility.
Incorrect network parameters file
may have been imported.
Get the applicable network
parameters file or product
configuration from your Sensus
customer service representative.
Unlock
The operation has timed-out.
(Note: While performing the
temporary Unlock operation,
FieldLogic did not receive a
response from the gas
SmartPoint.)
Network traffic may be high, or
there is some form of RF
interference.
Remove the interference.
Try to unlock the SmartPoint
module again.
Communication device is out of
range.
Verify that communication device
is within range of SmartPoint
module and reposition if
necessary.
Try to unlock the SmartPoint
module again.
6 Two-way SmartPoint modules | 31