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4600 Series Flat Panel Industrial PC

Chapter 5 – Troubleshooting

62

144732 (C)

chip Pro-face adds uses lower resolutions that will better utilize the display by
stretching the information in an attempt to fill the display.

Operating systems such as Microsoft Windows®

98 and Windows® NT use

display drivers to handle the different flat panel displays. Here, expansion is not
necessary since there is a specific driver for each resolution display.

Expansion does not add any resolution to the existing information; it simply
stretches the information to better fit the display. Text and graphic screens can
look somewhat grainy from the process of expansion.

Touch Screen Drivers

If you have a touch screen driver that has been factory installed, you will also
receive, pre-loaded and at no extra charge: Windows® 2000, and Windows® XP
Professional touch screen drivers.

Note

If you ordered a system pre-loaded with an operating system, the touch screen
driver was pre-installed.

You must install the corresponding touch screen driver software if you change the
operating system. The touch screen drivers are located on the Document and
Support Library CD under:

\DRIVERS\TOUCHSCREEN\TOUCH-BASE

Choose the PS/2 driver.

Miscellaneous Drivers

Refer to your operating system and peripheral manuals for information on
installing drivers related to these items.

Note

If you ordered a system with Windows pre-loaded, you may have to purchase
and install an external parallel port CD-ROM drive, or order your system with
a CD-ROM drive pre-installed, to be able to install Windows drivers. The
Windows operating system ships only on CD-ROM.

Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com

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Содержание 4600 Series

Страница 1: ...service in house repair center WE BUY USED EQUIPMENT Sell your excess underutilized and idle used equipment We also offer credit for buy backs and trade ins www artisantg com WeBuyEquipment REMOTE IN...

Страница 2: ...in the United States of America 4600 Series Flat Panel Industrial PCs User Manual for the 4612T 4612KPM 4612KPMT 4615T 4615KPM 4615KPMT Models Artisan Technology Group Quality Instrumentation Guarante...

Страница 3: ...ect the interference at the user s expense For European Users WARNING This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be requir...

Страница 4: ...ual Inline Memory Modules DIMMs 22 PC AT and PCI Boards 22 USING A TOUCH SCREEN 23 Installing the Touch Screen Driver 23 Calibrating the Touch Screen 24 CUSTOM LOGO 25 CREATING CUSTOM KEYPAD INSERTS 2...

Страница 5: ...als Compatible with Overlay 56 Compatible Cleaning Agents for Overlay 56 Chemicals Not Compatible with Overlay 56 CHAPTER 5 TROUBLESHOOTING 57 DIAGNOSTIC TESTING 57 Create Diagnostic Disk 57 Prepare t...

Страница 6: ...SATA Mode Select 72 IDE1 CONNECTOR MASTER SLAVE MODE 72 J5 CONNECTOR CDROM MASTER SLAVE MODE 73 IDE1 CONNECTOR VOLTAGE SELECT 73 P2 COMM 1 CONNECTOR MODE CONFIGURATION 73 COMM CONFIGURATION JUMPER 73...

Страница 7: ...plane which accommodates Three 9 0 max expansion cards two PCI one PCI or ISA One PCI card 8 0 max Flat panel display 4612 12 1 800x600 SVGA TFT 4615 15 1024x768 XGA TFT The front panel of the unit is...

Страница 8: ...all 4600 models Flat panel active color TFT display 12 1 800x600 on 4612s 15 1024x768 on 4615s Four AT bus expansion slots One length PCI Two length PCI One length PCI slot or ISA slot Side IBM PS 2 k...

Страница 9: ...eatures Touch screen resistive technology Higher capacity SATA hard drives and solid state drives Various processor speeds Preinstalled Microsoft Windows 2000 or Windows XP Professional Compact Flash...

Страница 10: ...00 series has a NEMA 4 4X 12 and IP65 sealed front panel The panel protects the system s interior when the system is properly panel mounted 4612T 4615T Front Panel Figure 1 1 4612T 4615T Front Panel A...

Страница 11: ...abut the frame or the overlay see Chapter 5 Troubleshooting Diagnostic LEDs Following is a description of the LEDs and their meanings Power GREEN when the system has power Disk GREEN when the computer...

Страница 12: ...keypad diagnostic LEDs industrial mouse keyboard and USB ports All keypad keys are reprogrammable1 except the F A key and all function keys are relegendable2 See Chapter 3 for more details 1 All keyp...

Страница 13: ...e unit has a touch screen LED gets brighter when a touch input is detected or a key is pressed Fault YELLOW when a configuration error exists During power up the BIOS checks the hardware configuration...

Страница 14: ...0 Series Flat Panel Industrial PC Chapter 1 Introduction 8 144732 C I O Panel Figure 1 3 4600 System I O Panel Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg c...

Страница 15: ...nment Mouse Port The mouse port is a PS 2 stacked mini DIN that allows you to attach a mouse at the side of the unit Warning To maintain a safe condition do not use an external keyboard and or mouse p...

Страница 16: ...pter 1 Introduction 10 144732 C Back Panel Figure 1 4 4600 System Back Panel Floppy drive CD ROM drive Hard drive access Power connector and bracket Artisan Technology Group Quality Instrumentation Gu...

Страница 17: ...he special Hazardous Locations Installation instructions later in this chapter Product ID Label The product ID label is located on the bottom panel Fan and Filter The filter can be replaced or removed...

Страница 18: ...pabilities and options Warning Remove power from the unit and disconnect the power cord before making any adjustments to the inside or outside of the computer Warning For Hazardous Locations installat...

Страница 19: ...safety requirements 1 Select a NEMA rated enclosure and place the unit to allow easy access to the system ports see other sections in this chapter and Appendix A To assure a NEMA 4 seal choose an app...

Страница 20: ...less a fabric or other reliable filter is used This filtration prevents conductive particles and other harmful contaminants from entering the enclosure Do not select a location near equipment that gen...

Страница 21: ...Industrial PC Chapter 2 Installation 15 144732 C System Cutout Dimensions 4612T Figure 2 1 4612T System Cutout Dimensions inches mm Artisan Technology Group Quality Instrumentation Guaranteed 888 88 S...

Страница 22: ...t Panel Industrial PC Chapter 2 Installation 16 144732 C 4612KPM T Figure 2 2 4612KPM T System Cutout Dimensions inches mm Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www...

Страница 23: ...Flat Panel Industrial PC Chapter 2 Installation 17 144732 C 4615T Figure 2 3 4615T System Cutout Dimensions inches mm Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www art...

Страница 24: ...t Panel Industrial PC Chapter 2 Installation 18 144732 C 4615KPM T Figure 2 4 4615KPM T System Cutout Dimensions inches mm Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www...

Страница 25: ...impedance minimum wire required is 18 AWG 1 mm Observe the following practices Separate ground wires P E or Protective Earth from power wires at the point of entry to the enclosure To minimize the gr...

Страница 26: ...elp minimize noise Potential noise generators include switching components relays solenoids motors and motor starters Refer to the relevant Federal State Provincial and local electric codes which prov...

Страница 27: ...0 25 inch 6 mm of insulation from the end of the conductor wire No bare wire should be exposed when the cable is connected to the workstation 3 Tin the wire ends with solder if using stranded wire Thi...

Страница 28: ...ardware Options Remove the lid to install internal hardware options Caution Turn off the unit before installing internal hardware Warning Installation of expansion boards may void safety and or EMC co...

Страница 29: ...and Support Library CD that shipped with your monitor The default setting is serial mode 1 Create a folder named Touch on your desktop or in the root directory of your C drive and unzip the files into...

Страница 30: ...n Percentage is set to 0 the calibration may not be correct at the edges of the screen causing the cursor to jump unexpectedly 5 Click on the Settings tab 6 Set the Averaging to 0 7 Click Apply You ar...

Страница 31: ...is procured place the new label over the Pro face Xycom label Figure 2 7 Logo Label Dimensions Creating Custom Keypad Inserts You can customize your keypad with keypad inserts Refer to Figure 2 8 and...

Страница 32: ...hapter 2 Installation 26 144732 C Figure 2 8 4612 KPM T Keypad Inserts with Dimensions PF1 PF10 Note The PF11 PF20 insert has the same dimensions Artisan Technology Group Quality Instrumentation Guara...

Страница 33: ...Flat Panel Industrial PC Chapter 2 Installation 27 144732 C Figure 2 9 4612 KPM T Keypad Insert with Dimensions F1 F20 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www ar...

Страница 34: ...hapter 2 Installation 28 144732 C Figure 2 10 4615KPM T Keypad Inserts with Dimensions PF1 PF10 Note The PF11 PF20 insert has the same dimensions Artisan Technology Group Quality Instrumentation Guara...

Страница 35: ...Flat Panel Industrial PC Chapter 2 Installation 29 144732 C Figure 2 11 4615 KPM T Keypad Insert with Dimensions F1 F20 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www ar...

Страница 36: ...II Division 2 Hazardous Locations Additions and or modifications without express consent from UL and or Pro face will void Hazardous Locations compliance It is the responsibility of the customer to en...

Страница 37: ...azardous locations only Warning Explosion Hazard Substitution of components may impair suitability for Class I Class II Division 2 Avertissement Risque d Explosion La substitution de composants peut r...

Страница 38: ...be present in the air in quantities sufficient to produce explosive or ignitable mixtures Class II Locations Class II locations are those that are or may become hazardous because of the presence of c...

Страница 39: ...Combustible dust may be in suspension in the air as a result of the following malfunctioning of handling or processing equipment combustible dust accumulations on or in the vicinity of electrical equ...

Страница 40: ...Article 500 for specific regulations in the United States Power Switch The 4600 series does not have a power switch The amount of input power required by this system classifies the power switch as an...

Страница 41: ...ector strain relief in order to ensure that a reliable degree of strain relief is maintained Always secure the D Sub connectors to the workstation mating connectors via the two screws located on both...

Страница 42: ...Field Wiring Apparatus shall satisfy the following Nonincendive Field Wiring Apparatus Pro face Xycom Models 4612KPM and KPMT And Models 4615KPM and KPMT Vmax Voc Imax Isc Ci Ccable Ca Li Lcable La 3...

Страница 43: ...rdous Location installations always observe the following rules 1 Always install the workstations within an enclosure suitable for the specific application General purpose enclosures may be acceptable...

Страница 44: ...utility will not run in a Windows environment The keypad utility is on the Documentation and Support Library CD that shipped with your computer You will find the self extracting zip file Keypad Utilit...

Страница 45: ...urrent menu headings in some of the menus where Exit can be chosen to exit this menu Startup To begin using the keypad utility type kp3util at the prompt for the floppy drive when no DOS is available...

Страница 46: ...following table describes these menu commands Table 3 1 Files Menu Command Description Open Opens a file that contains a macro set for the keypad and loads the contents into memory Any macro set in me...

Страница 47: ...e 3 3 explains the commands in the Macros Edit menu Table 3 3 Macros Edit Menu Command Description Exit Returns to the Main Menu View Lets you view but not edit the macro for the selected key When Vie...

Страница 48: ...o lines The top line displays the macro in either hex or decimal format and is the line in which the editing takes place The bottom line displays the macro in ASCII format this line is not user config...

Страница 49: ...special functions such as caps lock Number lock or scroll lock Upload Menu Use the Upload Menu to access the keypad version As illustrated in Table 3 4 the choices in this menu are Keypad Version and...

Страница 50: ...having to enter the full keypad utility for each individual unit After you have programmed the first keypad macros you will need to create a DOS bootable diskette to run the Utility Batch Mode You wil...

Страница 51: ...14 F 2B F0 2B PF7 G F27 14 83 F0 83 F0 14 G 34 F0 34 PF8 H F28 14 0A F0 0A F0 14 H 33 F0 33 PF9 I F29 14 01 F0 01 F0 14 I 43 F0 43 PF10 J F30 14 09 F0 09 F0 14 J 3B F0 3B F1 K F1 05 F0 05 K 42 F0 42...

Страница 52: ...F0 71 E0 F0 12 F A SPACE SPACE 29 F0 29 SPACE 29 F0 29 BACKSPACE BACKSPAC E 66 F0 66 BACKSPAC E 66 F0 66 1 1 16 F0 16 1 16 F0 16 2 2 1E F0 1E 2 1E F0 1E 3 3 26 F0 26 3 26 F0 26 4 4 25 F0 25 4 25 F0 25...

Страница 53: ...enu E0 12 E0 1F E0 F0 1F E0 F0 12 E0 12 E0 1F E0 F0 1F E0 F0 12 Explorer Mouse click windows pop up menu E0 12 E0 2F E0 F0 2F E0 F0 12 E0 12 E0 2F E0 F0 2F E0 F0 12 1 Use the keyboard buttons located...

Страница 54: ...schedule maintenance more often than if it is a dry clean area Check the filter often to determine if it needs to be changed ahead of schedule Remove dust and dirt from PC components If dust builds u...

Страница 55: ...ive maintenance measure that all hard drives used in these types of applications be replaced at a two year interval to avoid any down time related to hard drive failure Pro face believes it is importa...

Страница 56: ...crimp seal will typically occur at the rate of approximately 0 5 per year at 20 degrees C 68 F This rate will increase with higher temperatures The AIM4 CPU board will consume approximately 6 uA of ba...

Страница 57: ...damage may be immediate or latent final computer failure may occur at a later date Be sure to make consistent skin to metal contact with the computer chassis when making contact with any electrical a...

Страница 58: ...dicated below Note position of sign TO RE ASSEMBLE THE 4600 SERIES COMPUTER 1 Install the rear chassis top cover 4612 four 6 screws 4615 five 6 screws TO SETUP THE CMOS MEMORY 1 Plug a QWERTY keyboard...

Страница 59: ...ation RMA number for your unit by visiting the Pro face RMA Request web page and fill out the online request form http www profaceamerica com rma If you cannot fill out the online form there is an RMA...

Страница 60: ...ers Aromatic hydrocarbons Inorganic acids Organic acids Ethers Detergents cleaners Waxes heavy oils Greases non reactive organic esters Petrol Cooling liquid gylcol Brake fluid heavy alcohol Oils unsa...

Страница 61: ...0 E E Iron Chloride E E Carbon Tetrachloride G G Fatty Acids E E Nickel Chloride E E Organics Fluosilicic P P Zinc Chloride E E Aniline P P Formic 90 P P Alkaline Salts Benzene F P Hydrobromic 20 G F...

Страница 62: ...c acid 10 Nitric acid 10 Sulphuric acid 10 Sodium hypochlorite 20 Hydrogen peroxide 25 Potassium carbonate Washing powders Fabric conditioner Ammonia 2 Caustic soda 2 Alkalicarbonate Bichromate Potass...

Страница 63: ...older you just created 4 Copy the extracted files onto the DOS bootable diskette This diskette will be inserted directly into the 4600 unit s floppy drive Prepare the System Before starting the system...

Страница 64: ...0 Series Flat Panel Industrial PC Chapter 5 Troubleshooting 58 144732 C Figure 5 1 Serial Loopback Connections Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg c...

Страница 65: ...I Math Coprocessor Test J Video Adjustments Test K Video Interface Test L Speaker Port Test M LPT1 Printer Port Test N LPT2 Printer Port Test O C Hard Drive Interface Test P D Hard Drive Interface Tes...

Страница 66: ...com industrial computer If you want to install a new operating system or reinstall a current operating system refer to the operating system s manual for directions Note This procedure assumes that the...

Страница 67: ...ontroller chip in DOS applications Note It is not necessary to read this section if you are a Windows or OS 2 user and do not plan to run DOS applications Unlike a CRT monitor a flat panel display has...

Страница 68: ...receive pre loaded and at no extra charge Windows 2000 and Windows XP Professional touch screen drivers Note If you ordered a system pre loaded with an operating system the touch screen driver was pre...

Страница 69: ...er Supply 250 watts 250 watts Passive Backplane Four available expansion slots one length PCI two length PCI one length PCI or ISA Available Power for expansion by user 3 3 V 4 00A maximum 5 V 4 00A m...

Страница 70: ...ondensing Altitude Operating Non operating Sea level to 10 000 feet 3 048 m Sea level to 40 000 feet 12 192 m Vibration 5 to 2000 Hz Operating Non operating 0 006 0 15mm peak to peak displacement 1 0g...

Страница 71: ...agram and AIM4 Layout Figure B 1 shows the layout of the AIM4 CPU board layout AIM4 CPU Board Layout Figure B 1 AIM4 CPU Board Layout w Jumper Connector Locations Artisan Technology Group Quality Inst...

Страница 72: ...ard connector It is a standard PS 2 compatible connector Table C 1 Keyboard Connector Pinout Pin Signal 1A KB_DATA 2A NC 3A GND 4A 5VFUSE 5A KB_CLK 6A NC Mouse Port Connector The following table lists...

Страница 73: ...LPT1 The following table shows the signal definitions for the DB 25 Parallel port connector Table C 4 Parallel Connector Pinout Pin Signal Pin Signal 1 STROBE 14 AUTOFEED 2 PD 0 15 PERROR 3 PD 1 16 I...

Страница 74: ...nal Pin Signal 1 DCD1 1 TXD note 1 1 DATA note 1 2 RXD1 2 TXD note 1 2 DATA note 1 3 TXD1 3 NC 3 NC 4 DTR1 4 NC 4 NC 5 GND 5 GND 5 GND 6 DSR1 6 RXD 6 NC 7 RTS1 7 RXD 7 NC 8 CTS1 8 NC 8 NC 9 RI1 9 Volt...

Страница 75: ...signal definitions for the COM3 DB 25 connector Table C 7 COM3 Connector Pinout Pin Description Pin Description 1 CHASSIS GND 14 NC 2 TXD3 15 NC 3 RXD3 16 NC 4 RTS3 17 NC 5 CTS3 18 NC 6 DSR3 19 NC 7 G...

Страница 76: ...4 RTS4 5 TXD4 6 CTS4 7 DTR4 8 RI4 9 GND 10 NC Note COM4 to be employed when using a UPS type power supply containing RS 232 monitoring capability VGA Connector The following table lists the signal def...

Страница 77: ...U 1 2 1 8V 400MHz FSB 1 3Ghz Celeron M 2 3 1 5V 533MHz FSB 2 0Ghz Pentium M LCD Setup Settings LCD Power Select LCD Panel JP9 LCD Voltage 12 1 AU Optronics 1 2 3 3VDC 15 AU Optronics 1 2 3 3VDC Node B...

Страница 78: ...1 2 1 2 2 3 12 800 X 600 1 2 1 2 1 2 1 2 19 1600 X 1200 1 2 1 2 1 2 2 3 N A Node Box Operation CRT LCD Select JP17 Display Select 1 2 CRT LCD 2 3 CRT Only Node Box Configuration HDD CDROM Settings SAT...

Страница 79: ...IDE1 Connector Voltage Select JP21 IDE1 Voltage Select 1 2 Compact Flash Mode 3 3VDC 2 3 HDD etc 5VDC Comm Port Settings P2 Comm 1 Connector Mode Configuration Jumper RS 232 Mode RS 422 Mode RS 485 Mo...

Страница 80: ...1 2 5VDC Output 2 3 12VDC Output Note Either 5VDC or 12VDC will appear on P2 Pin 9 when jumpered for RS 422 or RS 485 P2 Comm 1 RS 485 Transmit Gating Options Transmit Enable JP4 JP6 DTR Active 1 2 3...

Страница 81: ...700 Off Off Off Off Off Off Off Off H8 Program Mode Mode JP2 JP3 JP7 JP8 Normal Mode A A B B Programming Mode B B A A Inverter Control Jumpers Inverter Brightness Control Range Setting LCD Voltage Ran...

Страница 82: ...76 144732 C Invert ON OFF Signal Drive Voltage Function JP6 ON OFF Drive 5V A ON OFF Drive 12V B Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com...

Страница 83: ...n Function A CMOS OK J1 Note 1 B Clear CMOS A ROM ROM Site PIN 30 SA 17 For a 32 Pin NVRAM J2 B ROM RAM Site PIN 30 5V For a 28 Pin NVRAM Note 1 The CMOS Clear function is not available on 4600 4700 p...

Страница 84: ...2 DRAM 22 Driver touch screens 23 Drivers installing 61 miscellaneous 62 touch screen 62 video 61 Dual Inline Memory Modules 22 Fan 11 48 filter replacement 48 Features optional 3 standard 1 Front pan...

Страница 85: ...ts COM 9 keyboard 9 66 mouse 9 66 parallel 9 67 printer 9 serial 9 video 9 Power system 19 Power connector 11 Power receptacle 11 Power supply 19 Power switch 34 Preparing the system 13 Preventive mai...

Страница 86: ...C Using the Keypad Utility 39 Utility Batch Mode 44 VGA connector 70 Video drivers 61 Video expansion 61 Video port 9 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www arti...

Страница 87: ...ax 734 429 1010 http www profaceamerica com Canada Sales 905 607 3400 Northern Europe Sales 44 1604 790 767 Southern Europe Sales 39 011 770 53 11 144732 C Artisan Technology Group Quality Instrumenta...

Страница 88: ...service in house repair center WE BUY USED EQUIPMENT Sell your excess underutilized and idle used equipment We also offer credit for buy backs and trade ins www artisantg com WeBuyEquipment REMOTE IN...

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