Troubleshooting / FAQ
Camera won't power up
1. Make sure that you have installed at least 4 batteries (the
required minimum #) in the battery compartment, starting at the
top, filling battery spaces 1 -4 with no "gaps"
XtendLan recommends using 8 Energizero Lithium AA batteries in
all XtendLan Cams.
2. Make sure that the batteries are installed correctly, observing
proper polarity. Always place the negative (lat) end of each battery
in contact with the spring side of its slot inside the camera.
3. After moving the switch from "Off' to "Setup" or "On",make sure
that the switch is correctly in position to ensure the proper mode
(avoid positions "between" two modes).
4. Do not move the switch directly from "On" to "Setup"-alway
move the switch all the way down to "Off' first, then back up to
"Setup".
Still Photo and/or Video Quality Problems
1. Night photos or videos appear too dark
a. Check the battery indicator icon to see if battery power is full.
The flash will stop operating near the end of the battery life.
b. You will get the best results when the subject is within the ideal
flash range, no farther than 45'(14m) from the camera. Subjects
may appear too dark at greater distances.
c. Please note that when the Capture Number parameter is set
higher than "1 Photo", or with very short Interval settings, some
images may appear darker than others due to the quick response
and rapid retriggering of the camera, allowing less time for the
flash to fully recharge before firing again.
2. Daytime photos or videos appear too dark
a. Make sure that the camera is not aimed at the sun or other light
sources during the day, as this may cause the auto exposure to
produce darker results.
3. Night photos or videos appear too bright
a. You will get the best results when the subject is within the ideal
flash range, no closer than 1
0’ (3m) from the camera. Subjectsmay
appear too light at closer distances.
4. Daytime photos or videos appear too bright
a. Make sure that the camera is not aimed at the sun or other light
sources during the day.
5. Photos with streaked subject
a. I n some cases with low lighting conditions and fast moving
subjects, the SMP or 8MP resolution settings may not perform as
well as the 3MP setting.
b. If you have multiple images where fast moving subjects produce
streaks on the photo, try the 3MP setting instead.
6. Red , green or blue color cast
a. Under certain lighting conditions, the sensor can become
confused resulting in poor color images.
b. If this is seen on a consistent basis, then the sensor may need
servicing. Please contact XtendLan customer service.
7. Short video clips!anot recording to the length set
a. Check to make sure that the SD card is not full.
b. Make sure that the camera has good batteries in it.Near the end
of the battery life, the camera may choose to record shorter video
clips to conserve power.
