Xplore 304, Руководство пользователя

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12-2
WARRANTY
Reporting a fault
In the unlikely event that you experience a
problem with your caravan please contact
your retailer.
It is with the retailer that your contract of sale
exists and consequently they have the
responsibility to ensure any complaints and
warranty issues are addressed. Any Erwin
Hymer Group UK approved Retailer / Service
Centre are able to undertake any warrantable
work at their convenience or discretion, but
are not obliged to do so, if the vehicle was
not purchased from them.
All Erwin Hymer Group UK products are
classed as portable and therefore all work
under warranty requires the caravan to be
delivered and collected from the approved
chosen Erwin Hymer Group UK agent.
The cost of transporting the caravan by
any means to and from the place of repair
is the responsibility of the owner.
In order to comply with the terms of the
above cover the following conditions must be
met.
Conditions attached to the warranty
cover
• You must retain the original sale invoice
for the caravan.
• All new caravans must be registered with
Erwin Hymer Group UK within 6 weeks of
purchase. Your retailer can forward this
information to us. Please keep us
informed of any name or address
changes by using the Notification of
Change to Name and Address form.
• The caravan must have an annual
service and damp check carried out by
an Erwin Hymer Group UK approved
Retailer / Service Centre or NCC
Approved workshop or NCC equivalent
standard as set out in this handbook.
Original invoices, service checklists and
damp reports must be retained as proof
that the annual services have been
carried out in accordance with our
warranty terms.
• Service intervals:
a) In years 1, 2, and 4 through to 9 the
service must be completed no more
than 60 days either side of the
anniversary of the date of purchase.
b) In Years 3 and 10 the service must
be completed no more than 60 days
on or before the anniversary of the
date of purchase and must not
exceed this date.
c) For second owners the service in
years 3 and 6 must be completed on
or up to 60 days before the
anniversary of the first owners date
of purchase and must not exceed this
date.
d) No service interval should exceed 14
months.
e) Failure to service the vehicle
within the specified time limits will
invalidate your warranty.
We would recommend that you have your
service carried out by an Erwin Hymer Group
UK Approved Retailer/Service Centre, who
are able to assist you should warranty work
be required. Should you choose to have your
service carried out by a non Erwin Hymer
Group UK Approved agent, an additional
charge may be payable by the customer to
cover the second inspection.
• The caravan must be made available for
repair within 6 weeks of the date of
inspection for the purpose of carrying out
the repair work.
Erwin Hymer Group UK reserves the
right to inspect the vehicle before work
commences. Failure to do this may
invalidate your claim.
• All defects must be assessed by an
Erwin Hymer Group UK Approved
Service Centre to determine the root
cause of the issue. They must submit a
warranty claim for our consideration, to
determine if the defect is covered by the
manufacturer’s warranty agreement. The
repair method will be agreed and any
rework will be carried out at no charge to
the customer.
We will not be responsible for cost
incurred without prior approval via the
warranty authorisation process.