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12-1
WARRANTY
CARAVAN WARRANTY COVER
Introduction
At Erwin Hymer Group UK we are confident
that our new caravans are engineered using
the latest manufacturing techniques and
advanced materials technology ensuring that,
when buying one of our products, you are
buying the very best. We extend this
philosophy to our customers by offering long
term peace of mind and reassurance through
our extensive warranty cover.
Your warranty cover commences on the day
your new caravan is purchased and
comprises two key elements:
1. Three year manufacturer’s warranty
2. Ten year body integrity warranty
Scope
This applies to all new products and is a guide
intended to give a brief overview of the
warranty terms applicable to your vehicle.
Conditions of use
Your new caravan has been designed as a
leisure vehicle only and the warranty will not
be given if the vehicle is used under the
following circumstances.
• Used for hire
• Used as a permanent residence
• Towed with a commercial vehicle with a
gross weight in excess of 3500kgs
• Used for racing or time trials
• Damage resulting from freezing, accident
or fire damage
Exclusions
• No liability will be accepted for fair wear
and tear, including mould or discolouration
of adhesive. Damage including rodent
damage, wilful damage or negligence
from abnormal working conditions will not
be covered.
• Condensation is not covered under the
warranty agreement.
Three year manufacturer’s warranty
Year 1 warranty - Covers all original
components, forming part of the original
product specification including plastic front
and rear panels, excluding normal wear and
tear e.g. tyres
Year 2 and 3 warranty – Covers all original
components, forming part of the original
product specification, excluding the following
items:
• Normal wear and tear and servicable
components
• Microwaves
• Batteries
• Windows and glass
• All soft furnishings including mattresses
(2-year warranty cover)
• Entertainment equipment
• LED lights
• All internal and external plastic products
excluding front and rear panels.
• Adjustments
• Serviceable chassis parts
• Ironmongery and corrosion of metallic
components
• Electrical connections
• Floor coverings
We would recommend that customers have
their vehicle serviced on or before the due
date to ensure that all warrantable parts are
identified before the expiry of the component.
Ten year body integrity warranty
Erwin Hymer Group UK products are covered
against water ingress manufacturing defects
for 10 years from the original date of purchase
of a new product. (6 years for subsequent
owners from the 1st owners original date of
purchase).