Table 2: Card Troubleshooting (cont'd)
Issue
Potential Cause
Fix
When running
xbutil
the following
message is displayed:
Failed to open device:
0000:3b:00.0
INFO: Found total 1 card(s);
0 are usable.
Driver has not loaded successfully or
the card is not flashed successfully.
Perform a cold reboot.
XRT package fails to install on a
supported CentOS release.
Kernel development headers are
missing. The XRT package is missing a
dependency on
kernel-devel
and
kernel-headers
.
Manually install
kernel-devel
and
kernel-header
with yum install:
$ sudo yum install kernel-
headers-`uname -r`
$ sudo yum install kernel-
devel-`uname -r`
Note: Do not run
sudo yum upgrade
.
This will update the kernel-headers to
an incompatible version.
Flashing the card does not complete
after 20 minutes.
The flash operation has failed.
Perform cold-reboot and then re-flash
the card.
Run time fails with following message:
Error: Failed to find Xilinx
platform
Failed to source the
setup.sh
script.
Source
/opt/xilinx/xrt/setup.sh
When installing the XRT, you see the
following message:
N: Can't drop privileges for
downloading as file '/root/
xrt_201802.2.1.79_16.04.deb'
couldn't be accessed by user
'_apt'. - pkgAcquire::Run
(13: Permission denied)
This is caused by running
sudo apt
install
as root.
The XRT will install correctly, despite
the error. You can find more
information about this error on
Known Issues
The following table lists known issues. See
for additional known issues.
Table 3: Known Issues
Area
Description
Comments/Recommendations
xbmgmt
xbmgmt
commands do not work. There
are no errors indicating this in output.
Reinstall the XRT package.
Chapter 7: Troubleshooting
UG1370 (v1.7) December 9, 2020
Alveo U50 Data Center Accelerator Card Installation Guide
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