Chapter 7
Troubleshooting
The following table lists potential issues, causes, and fixes related to card installation.
Table 2: Card Troubleshooting
Issue
Potential Cause
Fix
Card not found.
Card not correctly installed.
Reinstall the card following the
installation instructions.
Check if the card shows up by typing
the following Linux command:
lspci
-vd 10ee:
Card not compatible with server.
Use qualified server. For system
capabilities, see Alveo U50 Data Center
Accelerator Cards Data Sheet (
Kernel version is incompatible.
Run
uname -r
to check the kernel
version. Ensure that the kernel version
matches the version listed for your OS
in
Chapter 4: Installing the Deployment
.
lspci no longer recognizes the card.
Card is overheating.
Ensure that operating ambient
conditions do not exceed specifications
and passive cards are in a system that
provides adequate airflow. For more
information about airflow
requirements, see Alveo U50 Data
Center Accelerator Cards Data Sheet
XRT installation incomplete or
unsuccessful.
Missing dependent packages.
Contact your Linux administrator.
Deployment platform installation
incomplete or unsuccessful.
Missing dependent packages.
Contact your Linux administrator.
xbmgmt --flash
returns the error:
Specified DSA is not
applicable
Correct type of deployment platform
package not installed.
Install the correct type of deployment
platform package.
Unable to install packages on RedHat
and CentOS.
Incorrect permissions for download
directory, for example, a
/home/
directory.
Download the packages to a directory
where root has read access (for
example,
/tmp
). Use the full path to
the RPM package when installing. yum
will fail with a relative path to RPM
package.
Chapter 7: Troubleshooting
UG1370 (v1.7) December 9, 2020
Alveo U50 Data Center Accelerator Card Installation Guide
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