12
After-Sales Service
When asking for repair
For repair, contact Repair and Delivery Support Center.
During the
warranty period
Repairs will be done based on the terms
of services of the free-of charge repair
warranty described.
Outside the
warranty period
We shall repair the product for a charge
as requested by the customer if repair
renders it usable.
※The warranty is valid for one year from the day that you first
buy the product.
memo
◎
Before handing in the product for repair, make a backup
of the contents of memory since they may disappear
during repair. Note that the Company shall not be liable
for any damages and loss of income should the contents
of memory be altered or lost.
◎
Recycled parts that meet the Company's quality
standards are sometimes used for repair.
◎
Collected au device by Replacement device delivery
service which you used before are recycled to cell
phones for replacement after repairs. Also replaced parts
by au after-sales service are collected and recycled by
KDDI. They are not returned to customers.
◎
The product which is processed, remodeled, analyzed
(including by modifying or analyzing the software
(including by rooting etc.), reverse engineering,
decompiling), or repaired by an unauthorized repair office
is not covered by the warranty and repair may be refused.
◎
The battery in the product is consumable and is not
covered by the free-of-charge repairs warranty.
◎
Accessories and samples other than the product main
unit are not covered by the free-of-charge repairs
warranty. For the warranty to the AC adapter(sample),
USB Type-C
TM
cable(sample), please contact the Xiaomi
Customer Service Center.
For inquiries, call:
0120-300-521
Business hours: 9:00-18:00(Except Saturday, Sunday,
holiday and non-business day of the company)
Performance parts for repair
The Company retains performance parts for repair of the Mi 10
Lite 5G main unit and its peripherals for four years after
discontinuation of production. "Performance parts for repair"
refers to parts required for maintaining the functions of the
product.
Free-of-charge repair warranty
1. When you contact the repairs help desk, have the serial
number (IMEI number) ready. You can find the serial number
(IMEI number) on the product or on a sticker attached the
box the product is sold in.
2. If this device malfunctions during the warranty period and
during normal use that follows the precautions listed in the
Cautions on using the product, au will repair the device for
free.
3. Repairs will not be free of charge in the following cases, even
during the warranty period. (Or repair may not be possible.)
①
If you did not follow the Cautions on using the product
and use the device correctly.
②
If the device broke or was damaged by unauthorized
repairs or modifications.
③
If you had the device repaired at a facility that is not an
authorized repair facility as designated by au.
④
If the device breaks or is damaged due to an accident or
your own negligence when you are using or handing the
device. Alternatively, there are indications that the device
was dropped, got wet, damp, or the like.
⑤
If the device breaks or is damaged due to natural
disasters, such as earthquakes, wind and flood damage,
fire, damage from salt, or abnormal voltage.
4. Depending on how damaged the device is, repair may not be
possible.
5. The Company assumes no responsibility for any damages or
losses due to faults with the device.
6. The Company assumes no responsibility if an accident
occurs in the event that you connect a device that is not
designed to be used with this device.
7. The company does not offer on-site repairs.
8. This warranty is valid only in Japan.
※This warranty guarantees free repair based on the period and
conditions listed above. Therefore, customers' legal rights
against the issuer of this warranty and other business are not
restricted by this warranty.
Repair and Delivery Support
An after-sales service membership program on a monthly basis
called "Repair and Delivery Support" is available for using your
au device for a long time without worries. This service expands
coverage for many troubles including malfunction, theft and
loss.
For details of monthly usage fee and services, refer to au
homepage.
https://www.au.com/mobile/service/kosho-funshitsu/
(Japanese)
memo
◎
You can apply for membership only at the time of
purchasing your au device.
◎
Once you cancel the membership, you cannot reapply for
it until you purchase an au device next time.
◎
Note that when changing the model or purchasing an
extra device, this service only covers the most recently
purchased au device.
◎
When an au device is handed over to you or someone
else, the "Repair and Delivery Support" membership is
also handed over to the successor of the device.
◎
When you get a new au device by changing the model or
purchasing an extra device, the "Repair and Delivery
Support Center" membership for the old au device is
automatically canceled.
◎
Service contents are subject to change without notice.
au IC card(SIM card)
The au IC card(SIM card) is lent to you by au. In case of loss or
damage, the card will be replaced at your expense. When
malfunction is suspected, or in case of theft or loss, contact an
au shop or Toyota store.
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