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Maintenance and Support

WorkCentre

7970 Series

Customer Expectation and Installation Guide

3. Maintenance and Support

This section helps define the support and services that Xerox will supply and what is expected of the customer.

Customer/Operator Maintenance

See Section 4

Support Services

Call Procedure

The Xerox Customer Support Centers are available to provide general information, answer questions and take service calls. You can reach the
Customer Support Center at the following toll-free phone numbers:

Technical Support Contact Information

Geography

Country

Phone Number

North America

1-800-821-2797 (Base Business)

Canada

1 800 939 3769

Mexico

01.800.00.Xerox (93769) Opción 2

South America

Argentina

0800-222-XEROX (0800-222-93769)

Bolivia, Plurinational State of

0800-222-XEROX (0800-222-93769)

Brazil

4004-4050 (capitais e regiões metropolitanas)
0800 979 3769 (demais localidades)

Chile

800-200-600

Colombia

+01 8000 410071 / (571) 489 0071

Paraguay

0800-222-XEROX (0800-222-93769)

Uruguay

0800-222-XEROX (0800-222-93769)

Venezuela

+0800 7746837

Western Europe

Austria

0043 1 207 9000

Belgium

32 2 713 14 52
352 48 01 23 (Luxembourg)

Denmark

70107288

Faroe Islands

00 298 344001

Finland

(09) 6937 9666

France

0 825 012 013

Germany

069 999915632

Greece

801 11 93769

Greenland

+299 36 35 34

Iceland

+354 440 9000

Ireland

1890 925 050

Italy

199 309 241

Luxembourg

32 2 713 14 52
352 48 01 23 (Luxembourg)

Monaco

0825 03 30 10

Netherlands

020 6563620

Norway

815 00 308

Portugal

707 200 578

Spain

902 200 169 opción 2

Sweden

0771-17 88 08

Switzerland

043 299 90 00

United Kingdom

0870 900 5501

Training

Customer/Operator training is available upon request.

Содержание Work Centre 7970

Страница 1: ...Version 2 1 March 2015 Xerox Work Centre 7970 7970i Color Multifunction Printer Customer Expectation Installation Guide Xerox WorkCentre 7970 7970i Xerox EFI Fiery Server Optional ...

Страница 2: ...ns 4 Accounting 8 Device Management 9 Controller Print Server 9 System Productivity 10 Feeding Specifications 11 Finishing Specifications 12 Media and Substrate 14 3 Maintenance and Support 14 Customer Operator Maintenance 14 Support Services 14 Call Procedure 14 Training 14 Product Sustainability 15 Supplies and Consumables 15 Recommended Supplies 15 4 Installation 16 Roles and Responsibilities 1...

Страница 3: ...al 19 Convenience Stapler Optional 19 Energy Star 19 5 Operational Considerations 20 Print Image Quality Expectations 20 Network Connectivity Expectations 20 Scanning Expectations 20 Security Expectations 21 Non standard Paper Sizes 21 Service Uptime 21 External Keyboard Expectations 21 Solutions 21 Operational Definitions 22 EFI Controller Option 24 Links 25 Customer Agreement 26 ...

Страница 4: ... of location Product Highlights Convenience The WorkCentre 7970 7970i offers the freedom of uninhibited mobility wherever business is done Productivity Xerox gives you the tools and technologies that make it possible to automate common office workflows and greatly simplify the ways in which companies share business critical information Security Xerox engineered the WorkCentre 7970 7970i with the m...

Страница 5: ...eets capacity Envelope Tray replaces Tray 1 60 envelopes capacity Finisher Options Business Ready Finisher 50 sheet multi position stapling hole punch Business Ready Booklet Maker Finisher 50 sheet multi position stapling hole punch V fold and saddle stitch booklet making C Z Folder available to both Business Ready Finisher configurations Convenience Stapler and Work Surface Kits Smart Kits Drum C...

Страница 6: ...n mind because although a customer s typical print volume may fall into the AMPV range the company may grow beyond the usual volume and printing capability of the machine Technology HiQ LED Toner Connectivity 10 100 1000Base T Ethernet High Speed USB 2 0 direct print Optional with Xerox USB Wireless Adapter 1 The Average Monthly Print Volume is the expected regular monthly throughput 2 The Monthly...

Страница 7: ...t time FCOT is measured from when the Start button is pressed to when the trail edge of the first copy is output to the specified destination Electrical Requirements Power Consumption 7970 7970i 110 127V 7970 7970i 220 240V Running Average 1022 watts 1005 watts Standby Mode 89 watts 116 watts Low Power Mode 84 watts 94 watts Warm up from Power off As fast as 166 seconds As fast as 166 seconds Reco...

Страница 8: ... single queue and single driver The Xerox Pull Print Driver extends convenience across a broad range of printing assets IT administrators no longer need to manage and configure multiple drivers Used in Print 7970 7970i conjunction with Xerox Secure Access Unified ID System Equitrac Office Ysoft SafeQ Pharos and others Print Solutions Xerox Mobile Print Cloud Optional Xerox Mobile Print Cloud addre...

Страница 9: ...device cloning to other MFPs Confirmation sheet options Network Print Services SFTP FTP SMB NetWare HTTP HTTPS File Formats Color TIFF TIFF 6 0 or TTN2 with JPEG LZW Black and white TIFF G3MH G4 MMR compression single or multiple pages Scan 7970 7970i Searchable PDF and PDF A MRC JPEG G3 MH G4 MMR JBIG 2 Huffman JBIG Arithmetic Compression Deflate for Black and white and within MRC JPEG XPS Encryp...

Страница 10: ...ased documents Xerox ConnectKey Share to Cloud Optional ConnectKey Share to Cloud provides organizations with powerful easy and secure document scanning capabilities that connect your Xerox MFP to popular cloud services and email such as Google Docs SalesForce com Office 365 and Dropbox and gives employees anytime anywhere access to their most important documents using mobile devices Fax 7970 7970...

Страница 11: ...User Permissions required to access Print and Print Features e g color access or time restrictions reflects in the print driver Secure Network Access IP Filter IPsec IPv6 SSL SNMPv3 HTTPs 802 1X Cisco TrustSec integration optional Device Security McAfee Embedded Security Port disablement including USB ports Audit Log Hide Print Job Names McAfee Integrity Control optional Common Criteria Certificat...

Страница 12: ... Fonts Information available at www office xerox com software solutions Xerox Barcode Pro PS optional Enables intelligent PostScript printing on Xerox multifunction systems by storing Xerox software as well as the barcode fonts on the printer hard disk Enables the printing of barcodes from any application SAP client or mainframe that supports Features 7970 7970i PostScript printing Information ava...

Страница 13: ...print speeds shown in table below are for feeds from Trays 1 4 Speed from Bypass Tray 5 will be slightly lower Size Weight WorkCentre 7970 7970i Color Black Speed Simplex ppm Duplex ipm 8 5x11 A4 LEF 16lb 28lb Bond 60gsm 105gsm 70 70 70 70 11x17 A3 SEF 16lb 28lb Bond 60gsm 105gsm 35 35 24 24 8 5 x 14 B4 SEF 16lb 28lb Bond 60gsm 105gsm 40 40 26 26 8 5x11 A4 LEF Transparency 31 31 NA 8 5x11 A4 LEF L...

Страница 14: ...tock Glossy Card Stock Reloaded Heavyweight Card Stock Heavyweight Card Stock Reloaded Heavyweight Glossy Card Stock Heavyweight Glossy Card Stock Reloaded Hole punched Labels Letterhead Lightweight Lightweight Card Stock Lightweight Card Stock Reloaded Lightweight Glossy Card Stock Lightweight Glossy Card Stock Reloaded Plain Plain Reloaded Preprinted 4 When using Xerox 4200 Business 20lb or Xero...

Страница 15: ...uto stapling 50 sheets maximum 24 lb 90 gsm Letter Legal Tabloid A3 A4 B4 and B5 and Custom sizes from 7 25 x 10 5 in to 11 x 17 in B5 to A3 sizes supported Max paper weight that can be stapled is 80lb cover 220gsm Performance of stapling 50 sheets of paper exceeding 24lb bond 90gsm cannot be guaranteed Hole Punch standard North America Europe 2 3 Hole Punch North America 2 4 Hole Punch Europe 4 H...

Страница 16: ...ded reliability performance Customers using these materials exclusively or extensively will see decreased performance as it relates to image quality and product reliability Attempts to feed heavier than recommended paper stocks and or misuse of the media settings may cause machine damage or poor image quality Using media at run modes other than that recommended for the grade may cause poor image q...

Страница 17: ... XEROX 0800 222 93769 Bolivia Plurinational State of 0800 222 XEROX 0800 222 93769 Brazil 4004 4050 capitais e regiões metropolitanas 0800 979 3769 demais localidades Chile 800 200 600 Colombia 01 8000 410071 571 489 0071 Paraguay 0800 222 XEROX 0800 222 93769 Uruguay 0800 222 XEROX 0800 222 93769 Venezuela 0800 7746837 Western Europe Austria 0043 1 207 9000 Belgium 32 2 713 14 52 352 48 01 23 Lux...

Страница 18: ...entally sensitive options for your print jobs Supplies and Consumables Item Reorder Units per Carton Yield Comments Black Toner 6R01509 1 Cartridge 26K WW metered 6R01513 US XCL XE sold 6R01517 DMO sold Cyan Toner 6R01512 1 Cartridge 15K WW metered 6R01516 US XCL XE sold 6R01520 DMO sold Magenta Toner 6R01511 1 Cartridge 15K WW metered 6R01515 US XCL XE sold 6R01519 DMO sold Yellow Toner 6R01510 1...

Страница 19: ...its Drum cartridges Second Bias Transfer Roll transfer belt cleaner and Waste Toner Cartridge etc as needed X Provide Help Line support X Provide spared parts X Provide service X Primary customer WorkCentre 7970 7970i applications _________________________________________________________________________________________________________________________ _______________________________________________...

Страница 20: ... and by selecting documentation for their desired product If unsuccessful the Customer should go to Xerox com and select Technical Product Support within the Contacts link to determine the appropriate contact for further support Connectivity Information 8 See Table Below Setup Remote Services on Xerox device Use the following to begin the establishment of Remote Services for your new Xerox device ...

Страница 21: ...e which provides information regarding Smart eSolutions Setup and follow the steps provided X X X Dimensions and Weight Configuration Width Depth Height Weight Base Configuration 25 2 in 640mm 27 5 in 699 mm 45 2 in 1 149 2 mm 334 2 Lbs 151 9 Kgs Base configuration BR Finisher 51 3 in 1302 mm 27 5 in 699 mm 45 2 in 1 149 2 mm 430 4 Lbs 195 6 Kgs Base configuration BR Booklet finisher 56 4 in 1 431...

Страница 22: ...r installation Network Requirements The customer is responsible for connecting and configuring the equipment on their network One network drop is required for installation Fax Telephone Line Requirements Optional If the fax option is installed the following telephone line requirements are applicable Telephone wall jack should be within 7 of the middle left side of the back of the unit 1 Telephone ...

Страница 23: ... adjust the print quality Image adjustments include Color correction modes ability to render images at either 600x600 contone or binary or 1200x1200 dpi binary only All images are marked at 2400 x 1200 dpi ICC profiles can adjust how RGB and CMYK objects are reproduced There are differences between the PS XPS and PCL driver based on PDL image path limitations When the print drivers Color output mo...

Страница 24: ... than 80lb Cover 216gsm may experience more frequent misfeeds from the High Capacity Feeder Recommended paper to maximize image quality and product reliability is Xerox Color Xpressions Select 24lb or Xerox Colour Impressions 90gsm smooth bright white paper This paper is specifically designed to maximize image quality and machine performance over a wide range of environmental conditions Using coat...

Страница 25: ...that are taken to prevent downtime and maintains quality printing Print Quality The characteristic of printed material evaluated in terms of color register clarity and the degree to which it resembles the original image Print Speed The rated speed that a device can print Printer A smaller device usually A4 that relates to the office side of the business Simplex Printing on only one side of the sub...

Страница 26: ... 7 Windows 8 Windows 8 1 Windows Server 2012 Windows Server 2012 R2 Post Script Fiery Driver 4 8 Microsoft Certified Drivers WHQL Mac Intel OS 10 7 or later Fiery Driver 4 8 SAP Through a generic PostScript printer driver The generic PostScript driver supports functionality for Page Sizes Letter Legal A3 A5 and Executive Duplex printing and finishing options No Print Driver Support for Unix Standa...

Страница 27: ...ery Network Controller User documentation in other languages is also available at the following link http services efi com support vfigs 9019710383 Software Updates Periodically Xerox will make available bug fixes and other software releases The EFI option solution must have an Internet connection in order to take advantage of automatic s w updates and insure the solution is maintained with the la...

Страница 28: ...w office xerox com latest W79BR 01U PDF ConnectKey http www office xerox com connectkey enus html Xerox ConnectKey Technology Whitepaper http www office xerox com latest XOGWP 16U PDF Supported Solutions www office xerox com software solutions Certifications www xerox com OfficeCertifications Recommended Materials List http www xerox com downloads usa en supplies rml supplies_rml_ workcentre 7970 ...

Страница 29: ... I have reviewed this CEIG document and understand the specifications listed ______________________________________________ Customer __________________________________________________ Xerox Sales Representative __________________________________________________ Xerox Customer Service Representative ...

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