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Troubleshooting

Xerox

®

VersaLink

®

B405 Multifunction Printer 213

User Guide

Getting Help

This section includes:

•

Viewing Warning Messages on the Control Panel ............................................................................................. 213

•

Viewing Current Errors on the Control Panel ....................................................................................................... 213

•

Using the Integrated Troubleshooting Tools ...................................................................................................... 213

•

Online Support Assistant ............................................................................................................................................. 214

•

Information Pages ......................................................................................................................................................... 214

•

More Information .......................................................................................................................................................... 214

Your printer comes with utilities and resources to help you troubleshoot printing problems.

Viewing Warning Messages on the Control Panel

When a warning condition occurs, the printer alerts you of the problem. A message appears on the

control panel and the LED status light on the control panel flashes amber or red. Warning alerts inform

you about printer conditions, such as low supplies or open doors, that require your attention. If more

than one warning condition occurs, only one warning message appears on the control panel at a time.

Viewing Current Errors on the Control Panel

When an error condition occurs, a message appears on the control panel to inform you of the problem.

Error messages warn you about printer conditions that prevent the printer from printing or degrade

printing performance. If more than one error occurs, only one is displayed on the control panel.

Using the Integrated Troubleshooting Tools

Your printer has a set of reports that you can print. These reports include the Demonstration Print page

and the Error History report that can assist you in troubleshooting certain problems. The Demonstration

Print page prints an image to show print quality. You can use this page to troubleshoot print quality

issues with the printer. The Error History report prints information on the most recent printer errors.

Printing Information Pages

1.

At the printer control panel, press the

Home

button.

2.

Touch

Device

>

About

>

Information Pages

.

3.

To print an information page, touch the desired page.

4.

To return to the Home screen, press the

Home

button.

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Содержание VersaLink B405DN

Страница 1: ...Xerox VersaLink B405 Multifunction Printer User Guide...

Страница 2: ...e trademarks of Apple Inc registered in the U S and other countries AirPrint and the AirPrint Logo are trademarks of Apple Inc Google Cloud Print web printing service Gmail webmail service and Android...

Страница 3: ...ct Information 20 2 Getting Started 21 Parts of the Printer 22 Front View 22 Duplex Automatic Document Feeder 23 Control Panel 24 Internal Parts 26 Rear View 27 Power Options 28 Powering On the Printe...

Страница 4: ...ustomizing App Default Settings 58 4 Xerox Apps 59 Xerox App Gallery 60 Xerox Apps Gallery Overview 60 Creating a Xerox App Gallery Account 60 Logging in to your Xerox App Gallery Account 61 Installin...

Страница 5: ...rinting From a USB Flash Drive 111 5 Printing 113 Printing Overview 114 Selecting Printing Options 115 Print Driver Help 115 Windows Printing Options 116 Macintosh Printing Options 118 UNIX and Linux...

Страница 6: ...rinting 143 Supported Custom Paper Sizes 144 Cardstock 144 Loading Paper 145 Changing Paper Settings 145 Loading Paper in Trays 1 4 145 Loading Paper in the Bypass Tray 148 Loading Small Paper Sizes i...

Страница 7: ...has Formed Inside the Printer 186 Paper Jams 187 Locating Paper Jams 187 Minimizing Paper Jams 188 Clearing Paper Jams 190 Troubleshooting Paper Jams 201 Print Quality Problems 204 Controlling Print Q...

Страница 8: ...8 Configuration with Three Optional 550 Sheet Feeders 219 Total Space Requirements 219 Clearance Requirements 220 Clearance Requirements with Three Optional 550 Sheet Feeders 220 Environmental Specifi...

Страница 9: ...26 Certifications in Europe 226 European Union Lot 4 Imaging Equipment Agreement Environmental Information 227 Germany 229 Turkey RoHS Regulation 230 Eurasian Economic Community Certification 230 Regu...

Страница 10: ...ca 238 Safety Certification 239 Material Safety Data Sheets 240 C Recycling and Disposal 241 All Countries 242 North America 243 European Union 244 Domestic Household Environment 244 Professional Busi...

Страница 11: ...tional Safety 15 Maintenance Safety 17 Printer Symbols 18 Environmental Health and Safety Contact Information 20 Your printer and the recommended supplies have been designed and tested to meet strict...

Страница 12: ...o meet strict safety requirements These include safety agency evaluation and certification and compliance with electromagnetic regulations and established environmental standards The safety and enviro...

Страница 13: ...rming these installations Disconnect the power cord when removing covers and guards for installing optional equipment Except for user installable options there are no parts that you can maintain or se...

Страница 14: ...eview the electrical specification of the printer with an electrician if necessary Do not place the printer in an area where people can step on the power cord Do not place objects on the power cord If...

Страница 15: ...ces in the fuser area are hot Always use caution when removing paper jams from this area and avoid touching any metallic surfaces Ozone Release This printer produces ozone during normal operation The...

Страница 16: ...in accordance with the instructions given on the package or container Keep all consumables away from the reach of children Never throw toner toner cartridges drum cartridges or waste cartridges into a...

Страница 17: ...burn any consumables or routine maintenance items For information on Xerox supplies recycling programs go to www xerox com gwa WARNING Do not use aerosol cleaners Aerosol cleaners can be explosive or...

Страница 18: ...personal injury Warning Moving parts To avoid personal injury use caution Caution Indicates a mandatory action to take in order to avoid damage to the property Caution To avoid damage to the property...

Страница 19: ...eased curled or wrinkled paper Do not use inkjet paper Do not use transparencies or overhead projector sheets Do not reload paper previously printed on or used Do not copy money revenue stamps or post...

Страница 20: ...th and Safety in relation to this Xerox product and supplies contact the following customer help lines United States and Canada 1 800 ASK XEROX 1 800 275 9376 Europe 44 1707 353 434 For product safety...

Страница 21: ...uide This chapter includes Parts of the Printer 22 Power Options 28 Accessing the Printer 30 Introduction to Apps 31 Information Pages 32 Configuration Report 33 The Embedded Web Server 34 Installatio...

Страница 22: ...Duplex Automatic Document Feeder 23 Control Panel 24 Internal Parts 26 Rear View 26 Front View 7 8 10 9 3 4 5 6 1 2 1 Tray 1 2 Bypass Tray 3 Front Door 4 USB Memory Port 5 Control Panel 6 Card Reader...

Страница 23: ...the top of the document enters the feeder first Place only loose sheets of undamaged paper in the duplex automatic document feeder Adjust the paper guides so that they fit against the original docume...

Страница 24: ...and warnings Provides the Power Wake button used for powering on or off the printer This button also supports the power saver modes and blinks to indicate the power status of the printer Item Name Des...

Страница 25: ...ber to indicate printer status Blue Blinks blue once to acknowledge a successful Authentication request Blinks blue once slowly for a copy or print job initiated at the control panel Blinks blue twice...

Страница 26: ...26 Xerox VersaLink B405 Multifunction Printer User Guide Internal Parts 1 Output Tray Paper Stop 2 Front Door 3 Drum Cartridge 4 Toner Cartridge 5 Duplex Automatic Document Feeder 6 Document Cover 7...

Страница 27: ...Guide Rear View 1 Phone Line Connector Fax Line Connector 2 Ethernet Port 3 Wireless Network Adapter Port Cover 4 USB Port 5 Foreign Device Interface Connector 6 Back Cover 7 Duplex Unit 8 Transfer R...

Страница 28: ...the Printer or Exiting Low Power or Sleep Mode To power on the printer or to exit Low Power mode or Sleep mode press the Power Wake button Notes The Power Wake button is the only power button on the...

Страница 29: ...tart To place the printer in Sleep Mode touch Sleep In Sleep Mode the touch screen goes dark and the Power Wake button flashes To power off the printer touch Power Off If the printer does not respond...

Страница 30: ...ication If authentication is set to access printer features you log in with your user credentials Logging In at the Control Panel 1 At the printer control panel press the Home button 2 Touch Log In 3...

Страница 31: ...ady installed on the device and that appear on the Home screen There are also Apps that are installed as standard but are hidden when your device is used for the first time When you log in the apps th...

Страница 32: ...for reordering supplies PostScript Font List The PostScript Font List provides a printout of all PostScript fonts that are available on the printer PCL Font List The PCL Font List provides a printout...

Страница 33: ...provides product information including installed options network settings port setup tray information and more Printing the Configuration Report 1 At the printer control panel press the Home button 2...

Страница 34: ...ter you need the IP address of your printer You also need the IP address to access the settings of your printer through the Embedded Web Server You can view the IP address of your printer on the contr...

Страница 35: ...y faster than a USB connection and it provides access to the Embedded Web Server For more information refer to the System Administrator Guide at www xerox com office VLB405docs Selecting a Location fo...

Страница 36: ...ly USB If you connect the printer to one computer and do not have a network use a USB connection A USB connection offers fast data speeds but typically not as fast as a network connection Note To acce...

Страница 37: ...witch or router with one cable then connect the printer to the switch or router with the second cable Connect to any port on the switch or router except the uplink port 3 Attach the power cord then pl...

Страница 38: ...off the printer 1 2 2 To remove the Wireless Network Adapter Port Cover press the latch to the left then pull the cover away from the printer 3 Remove the packaging from the Wireless Network Adapter 4...

Страница 39: ...ed and as directed in the Wireless Network Adapter removal instructions For details refer to Removing the Wireless Network Adapter 5 Power on the printer 6 Configure the Wi Fi Settings For details abo...

Страница 40: ...de cover loosen the bolt on the back of the printer that secures the cover Slide the cover toward the back then out and away from the printer 3 Reach into the printer and pull the release lever Grasp...

Страница 41: ...adapter pulls out easily Pulling on a secured adapter can damage it 4 To reinstall the Wireless Network Adapter Port Cover insert the tab into the small slot Gently press the port cover against the ba...

Страница 42: ...the printer from attempting to connect to the previous network reset the wireless settings For more information refer to the System Administrator Guide at www xerox com office VLB405docs Connecting t...

Страница 43: ...an IP address for the Ethernet network connection The installation wizard starts automatically the first time the printer is started The installation wizard prompts the System Administrator to configu...

Страница 44: ...ing the IP Address of Your Printer on page 34 2 In the Embedded Web Server click Home Connectivity Note If this feature does not appear log in as a system administrator 3 For Mobile Printing click Air...

Страница 45: ...nable Google Cloud Print click the Enable toggle button 5 Click OK 6 Restart the printer then wait two minutes for the printer to connect 7 Refresh your Web browser then for Mobile Printing click Goog...

Страница 46: ...tware verify that the printer is plugged in turned on connected correctly and has a valid IP address The IP address usually appears in the upper right corner of the control panel If you cannot find th...

Страница 47: ...ddress of the printer refer to Finding the IP Address of Your Printer on page 34 7 Click Next 8 If desired you can name your printer by typing a name in the Queue Name field 9 If installing a print dr...

Страница 48: ...nter was not detected verify that the printer is on and that the Ethernet or USB cable is connected properly 11 To accept the print queue message click OK 12 Select or clear the Set Printer as Default...

Страница 49: ...vers for Macintosh 1 Insert the Software and Documentation disc into your computer 2 Double click the disc icon on your desktop to view the dmg file for your printer 3 Open the Scan Installer dmg file...

Страница 50: ...rm Adding a LAN Fax Printer for Macintosh After installing the LAN fax driver on a Macintosh computer use Bonjour to set up your printer You can also add the printer using the IP Address of the printe...

Страница 51: ...and use To install a WSD printer using the Add Device Wizard 1 At your computer click Start then select Devices and Printers 2 To launch the Add Device Wizard click Add a Device 3 In the list of avai...

Страница 52: ...nd print driver downloads www xerox com office VLB405support Information Pages Print from the control panel For details refer to Information Pages on page 32 Order supplies for your printer www xerox...

Страница 53: ...405 Multifunction Printer 53 User Guide This chapter includes Customize and Personalize Overview 54 Customizing or Personalizing the Home Screen 55 Customizing or Personalizing the Apps 56 3 Customize...

Страница 54: ...ault settings to meet the needs of your workgroup You can save job settings for repeated use Customization enables users to work more productively When individual user accounts are configured on the d...

Страница 55: ...Touch the App that you want to appear on the control panel c Touch Done 4 To hide an installed App a For the desired App touch X b Touch Done 5 Verify that only the desired Apps are displayed on the H...

Страница 56: ...with a line across To show a feature for the required feature touch the Eye icon To signify a feature is visible the Eye icon appears with no line across 6 To reorder the menu features touch and drag...

Страница 57: ...the keypad 7 Touch Next 8 Select an icon that best suits the preset that you are creating 9 Touch Done Note The preset is stored within the Preset feature Deleting a Saved Preset To delete a saved pre...

Страница 58: ...uide Customizing App Default Settings To customize the App default settings 1 At the control panel press the Home button 2 Touch the App required 3 Configure the required default settings 4 Touch Save...

Страница 59: ...pps that are installed as standard but are hidden when your device is used for the first time For details about Customizing the Home screen and the Apps features refer to Customize and Personalize on...

Страница 60: ...the wired network connection Note If your device is hosted by a local server inside a firewall and a proxy is enabled set a proxy exception at the device For further information and instructions on us...

Страница 61: ...Review and accept the Terms of Use To continue creating an account click the Agree button 10 Enter the information required into the appropriate fields User ID Password Confirm Password First and Last...

Страница 62: ...icense Agreement screen appears Note If the App was installed previously and a new version is available the button is laeled as Update 7 Touch Agree The installation process begins If the App does not...

Страница 63: ...s about configuring all of the Device settings refer to the System Administrator Guide at www xerox com office VLB405docs Device Options The following Device options are available Option Description L...

Страница 64: ...Use this option to access and print the Support Pages to assist with troubleshooting errors Resets Use the Resets option to reset device settings and font forms and macros to the factory default sett...

Страница 65: ...erver When printer supplies near their replacement time warning alerts appear on the control panel You can customize the alerts that appear on the control panel and configure email alert notifications...

Страница 66: ...Touch Device Billing Usage 3 To view more details touch Usage Counters then select an option Impression Counters This option provides the number of impressions made by the printer The number of impre...

Страница 67: ...ompt touch Reset 4 When the process is complete the printer restarts automatically Remote Services You can use the Remote Services option in the Embedded Web Server to send error and usage information...

Страница 68: ...he address book has reached its capacity Before you can use this feature the System Administrator must enable users to view and manage the Device Address Book Editing the Address Book You can create a...

Страница 69: ...er control panel press the Home button 2 Touch Address Book 3 From the Address Book touch a contact name then touch Edit 4 To change contact information touch the information that you want to update e...

Страница 70: ...the First Name Last Name or Company field then enter the details 5 Enter the contact details To add an email address to the contact click the Email Plus icon then enter an email address To add a fax n...

Страница 71: ...Address Book 3 Within the address book select a group 4 To add group members a For Members click the plus icon b In the Add Members window click the check box for each desired member c To save the ch...

Страница 72: ...name touch the Star icon b To remove the contact from the Favorite list for a selected feature for the selected feature touch the Star icon c To save changes touch OK 6 To return to the Home screen pr...

Страница 73: ...tails refer to Managing Jobs using the Embedded Web Server on page 79 A print job can be held by the printer when it is unable to complete a print job For example it needs attention paper or supplies...

Страница 74: ...me screen press the Home button Notes The system administrator can restrict users from deleting jobs If a system administrator has restricted job deletion you can view the jobs but not delete them Onl...

Страница 75: ...ication the title of the button can vary For Macintosh in the Print window click Preview then select Xerox Features 3 For Job Type select Saved Job 4 Type a job name or select a name from the list the...

Страница 76: ...then select Xerox Features 3 For Job Type select Secure Print 4 Type the passcode confirm the passcode then click OK 5 Select any other required printing options For Windows click OK then click Print...

Страница 77: ...our software application access the print settings For most software applications click File Print or for Windows press CTRL P 2 Select your printer then click Printer Properties Depending on your app...

Страница 78: ...oftware application access the print settings For most software applications press CTRL P for Windows or CMD P for Macintosh 2 Select your printer then open the print driver For Windows click Printer...

Страница 79: ...rver 1 At your computer open a Web browser In the address field type the IP address of the printer then press Enter or Return 2 In the Embedded Web Server click Jobs 3 Click the job name 4 Do one of t...

Страница 80: ...counting has been enabled on your device enter your login details to access Copy features You can adjust various settings for individual Copy jobs and save settings as Presets for future jobs The list...

Страница 81: ...duplex automatic document feeder Remove any staples or paper clips from the pages Insert the original documents face up in the automatic document feeder with the top of the page entering the feeder fi...

Страница 82: ...the job and return to the Copy app touch Done To scan another page load a new original document on the document glass then touch Add Page To delete the scan and return to the Copy app touch Cancel the...

Страница 83: ...f the paper To change the page layout 1 At the printer control panel press the Home button 2 Touch Copy 3 Touch Page Layout 4 Select the required number of pages per side 5 To change the Original Orie...

Страница 84: ...the following options Off This option is the default setting Both Pages This option scans both pages of an open book onto two sheets of paper Left Right Page Only This option scans the left or right p...

Страница 85: ...ge Shift accordingly Touch the appropriate fields To adjust the image shift move the slider Independent Sides This option allows you to position the images on Side 1 and Side 2 independently of each o...

Страница 86: ...ght paper The printer selects the special paper from a different tray The cover can be blank or printed Note This function is available on printers with an optional Productivity Kit installed only To...

Страница 87: ...you to set the Edge Erase on Side 1 and Side 2 independently of each other Touch the appropriate field To adjust the Edge Erase move the slider 5 To specify the orientation of the original document t...

Страница 88: ...2 Touch Copy 3 Touch Annotations 4 To insert page numbers a Select the required page location then touch Page Number b Enter the starting page number c To adjust which pages contain the selected anno...

Страница 89: ...x then select the required entry Touch OK Note To create a prefix touch the edit icon for Not in Use Enter the required text then touch OK c Touch Starting Number Enter the required starting number th...

Страница 90: ...more information about adding and customizing Apps refer to Customize and Personalize on page 53 For information about all the App features and available settings refer to Apps Features on page 247 C...

Страница 91: ...be hidden from view when the App is installed To view all available features and to find out more about customizing the Email App refer to Customize and Personalize on page 53 For information about a...

Страница 92: ...ettings as needed To save the scanned document with a specific file name touch the attachment file name enter a new name using the touch screen keypad then touch Enter To save the scanned document wit...

Страница 93: ...ingle computer so you select a destination for the scanned image at the printer The printer supports the following scanning functions Scan original documents to an email address Scan original document...

Страница 94: ...ormat then select the required format Note To make scanned documents searchable your system administrator can enable the Searchable feature 7 Adjust scanning options as needed 8 To change the subject...

Страница 95: ...ures as needed 9 To begin the scan press Scan The printer scans your images to the folder that you specified 10 If you are scanning from the document glass when prompted to finish touch Done or to sca...

Страница 96: ...ument as a specific file format touch the attachment file format then select the desired format 9 Adjust scanning options as needed 10 To begin the scan press Scan If you are scanning from the documen...

Страница 97: ...Page Note If you are scanning a document from the automatic document feeder a prompt does not appear 7 To return to the Home screen press the Home button Scanning to a Shared Folder on a Network Compu...

Страница 98: ...s Book Entry from the Embedded Web Server 1 At your computer open a Web browser In the address field type the IP address of the printer then press Enter or Return Note If you do not know the IP addres...

Страница 99: ...ntacts list select the shared folder 6 To save the scanned document as a specific file name touch the attachment file name enter a new name using the touch screen keypad then touch Enter 7 To save the...

Страница 100: ...other scan driver settings as needed 6 To begin the scan click Scan The printer scans the document and places the image in your application Scanning from Windows Control Panel 1 Load the original doc...

Страница 101: ...DSL are not supported Before you use the fax configure the Fax Settings to ensure they are compatible with your local connection and regulations The Fax Settings include optional features you can use...

Страница 102: ...emove any staples or paper clips from the pages Insert the original documents face up in the automatic document feeder with the top of the page entering the feeder first Adjust the paper guides so tha...

Страница 103: ...the job and return to the Fax app touch Done To scan another page load a new original document on the document glass then touch Add Page To delete the scan and return to the Fax app touch Cancel then...

Страница 104: ...panel press the Home button 2 Touch Fax 3 To add a recipient fax number use the touch screen keypad or to add a contact from the Address Book touch the Address Book icon 4 Load original documents into...

Страница 105: ...If no predefined comments have been added the list is unavailable To populate the list with predefined comments refer to Adding Predefined Comments on page 105 6 Touch OK Adding Predefined Comments To...

Страница 106: ...he default file format is pdf 9 To save the settings touch OK 10 For the new settings to take effect press the Home button then at the prompt touch Restart Now Printing a Secure Fax When the Fax Secur...

Страница 107: ...the document glass then touch Add Page To delete the scan and return to the Fax app touch Cancel then touch Delete Note If you are scanning a document from the automatic document feeder a prompt does...

Страница 108: ...r dialog box click Printer Properties 3 On the Printing Options tab from the Job Type list select Fax 4 In the Fax window click the Recipients tab 5 To add recipients manually a Click the Add Recipien...

Страница 109: ...the required printer 3 To access the fax driver settings click Preview select Xerox Features then from Job Type list select Fax 4 To add a recipient in the Fax window click the Recipients tab then cl...

Страница 110: ...ready file select the Print to File option when you print your documents from programs such as Microsoft Word Many advanced publishing programs can provide additional methods to create print ready fi...

Страница 111: ...folder that you specified 10 If you are scanning from the document glass when prompted to finish touch Done or to scan another page touch Add Page Note If you are scanning a document from the automati...

Страница 112: ...sh drive that is already inserted in the printer 1 If the USB Flash drive is already in the USB memory port press the Home button 2 Touch USB 3 Touch Print from USB Note If this feature does not appea...

Страница 113: ...B405 Multifunction Printer 113 User Guide This chapter includes Printing Overview 114 Selecting Printing Options 115 Printing From a USB Flash Drive 123 Printing Features 124 Using Custom Paper Sizes...

Страница 114: ...2 Load paper in the appropriate tray On the printer control panel specify the size color and type 3 Access the print settings in your software application For most software applications press CTRL P f...

Страница 115: ...rint quality Printing options that are set from Printing Preferences become the default setting Printing options that are set from within the software application are temporary The application and the...

Страница 116: ...tings specified in the Printing Preferences window You can specify your most common printing options and save them so that you do not have to change them every time you print For example if you want t...

Страница 117: ...ht click the icon for your printer then select Printer properties 3 In the printer Properties dialog box click the Advanced tab 4 On the Advanced tab click Printing Defaults 5 Make your selections on...

Страница 118: ...ptions so that you can apply them to future print jobs To save a set of printing options 1 With the document open in your application click File Print 2 Select your printer from the Printers list 3 Se...

Страница 119: ...er model click Drivers Downloads 4 From the Operating System menu select your operating system 5 To identify the print driver for your printer model review the list of available print drivers Note For...

Страница 120: ...Manager do one of the following tasks For UNIX log in as root From a terminal window type xosdprtmgr then press Enter or Return For Linux type sudo xeroxprtmgr then press Enter or Return Printing wit...

Страница 121: ...you are unsure of the location of the folder use the Find command to locate the PPD files 3 Follow the instructions that are included with the PPD Adding the Printer 1 Verify that the CUPS daemon is r...

Страница 122: ...ions 5 Tap Print Printing from a Mopria Enabled Mobile Device Mopria is a software feature that enables users to print from mobile devices without requiring a print driver You can use Mopria to print...

Страница 123: ...4 Touch OK 5 Confirm that the required files are listed To select more files touch Add Document then touch OK To remove a file name from the list touch the file name then touch Remove 6 Select the pa...

Страница 124: ...a list of active and completed print jobs From the control panel Jobs menu you can view lists of active jobs secure jobs or completed jobs You can pause delete print or view job progress or job detail...

Страница 125: ...administrator has restricted job deletion you can view the jobs but not delete them Only the user that sent the job or the system administrator can delete a Secure Print job Printing Special Job Type...

Страница 126: ...printer then open the print driver For Windows click Printer Properties Depending on your application the title of the button varies For Macintosh in the Print window click Preview then select Xerox F...

Страница 127: ...e title of the button varies 3 For Job Type select Personal Print 4 Select any other required printing options then click OK 5 To send the job to the printer click Print To release a Personal Print jo...

Страница 128: ...release a Sample Set 1 At the printer control panel press the Home button 2 To view available jobs touch Jobs 3 Touch the Sample Set job Note The Sample Set file description shows the job as Held for...

Страница 129: ...by the amount entered in the percentage box below the preview image Printing on Both Sides of the Paper Printing a 2 Sided Document If your printer supports Automatic 2 Sided Printing the options are...

Страница 130: ...ting Options for Windows on page 116 Printing Mirror Images If the PostScript driver is installed you can print pages as a mirror image Images mirror left to right when printed Printing Multiple Pages...

Страница 131: ...e to adjust the variation between light and dark areas of the print job Image Shift Image Shift allows you to modify the location of the image on the page You can shift the printed image along the X a...

Страница 132: ...irst or last page of a document You can select paper sources for the cover pages that are different from the source used for the body of a document For example you can use your company letterhead for...

Страница 133: ...ltiple exceptions For example your print job contains 30 pages You want five pages to print on only one side of a special paper and the remainder of the pages printed 2 sided on regular paper You can...

Страница 134: ...scaling option that specifies the size of the picture in relation to the original image Use the arrows to scale the image in increments of 1 To define the angle of the image on the page specify the po...

Страница 135: ...g options are available Portrait Orients the paper so that the text and images print across the short dimension of the paper Landscape Orients the paper so that the text and images print across the lo...

Страница 136: ...creen with the name of the job and the name of the printer where it was printed Note This feature is only available on a Windows computer printing to a network printer To select job completion notific...

Страница 137: ...In the application click File Print then select your printer 3 In the Print dialog box click Printer Properties 4 On the Printing Options tab from the Paper list select the required custom paper size...

Страница 138: ...d save custom sizes for Macintosh 1 In the application click File Print 2 Click Paper Size then select Manage Custom Sizes 3 To add a new size in the Manage Paper Sizes window click the plus sign 4 Do...

Страница 139: ...Xerox VersaLink B405 Multifunction Printer 139 User Guide This chapter includes Supported Paper 140 Loading Paper 145 Printing on Special Paper 155 6 Paper and Media...

Страница 140: ...ous paper and other media types To ensure the best print quality and to avoid jams follow the guidelines in this section For best results use Xerox paper and media recommended for your printer Orderin...

Страница 141: ...tive for details Paper Storage Guidelines Storing your paper and other media properly contributes to optimum print quality Store paper in dark cool relatively dry locations Most paper is susceptible t...

Страница 142: ...10 in Statement 140 x 216 mm 5 5 x 8 5 in Tray 1 Bypass Tray A6 105 x 148 mm 4 1 x 5 8 in Postcard 101 6 x 152 4 mm 4 x 6 in 127 x 178 mm 5 x 7 in Bypass Tray C5 envelope 162 x 229 mm 6 4 x 9 in C6 e...

Страница 143: ...m 5 8 x 8 3 in 215 x 315 mm 8 5 x 12 4 in Legal 216 x 356 mm 8 5 x 14 in Letter 216 x 279 mm 8 5 x 11 in Folio 216 x 330 mm 8 5 x 13 in Executive 184 x 267 mm 7 25 x 10 5 in 203 x 254 mm 8 x 10 in Sta...

Страница 144: ...215 9 mm 3 8 5 in Length 127 0 355 6 mm 5 14 in 2 Sided Printing Width 139 7 215 9 mm 5 5 8 5 in Length 210 355 6 mm 8 3 14 in Cardstock You can print Cardstock and Lightweight Cardstock up to 220 g m...

Страница 145: ...olor when you load paper into the tray Dedicated If you select this paper setting you cannot change the paper size type and color when you load paper into the tray Bypass When paper is present in this...

Страница 146: ...ck and forth and fan them then align the edges of the stack on a level surface This procedure separates any sheets that are stuck together and reduces the possibility of jams 4 Load paper into the tra...

Страница 147: ...otes If the tray does not go all the way in ensure that the paper lift at the back of the tray is locked down To avoid paper jams do not remove the paper cover while printing is in progress If the tra...

Страница 148: ...r type touch the current paper type then select a paper type To select a paper color touch the current paper color then select a paper color e To save the settings touch OK f To return to the Home scr...

Страница 149: ...ether and reduces the possibility of jams Note To avoid jams and misfeeds do not remove paper from its packaging until you are ready to use it 5 Load the paper in the tray Load hole punched paper with...

Страница 150: ...the bypass tray icon To select a paper or envelope size touch the current size setting then select a size To select a paper type touch the current paper type then select a paper type To select a pape...

Страница 151: ...ght out of the printer 3 If the bypass tray is loaded with paper already remove any paper that is a different size or type Raise the paper stop 4 Flex the sheets back and forth and fan them then align...

Страница 152: ...emove paper from its packaging until you are ready to use it 5 Load the paper in the tray Note Do not load paper above the maximum fill line Overfilling the tray can cause the printer to jam 6 Adjust...

Страница 153: ...or then select a paper color d To save the settings touch OK 9 To return to the Home screen press the Home button Configuring Trays 1 4 for the Paper Length You can adjust the lengths of trays 1 4 to...

Страница 154: ...of the tray then pull the ends outward until they latch To protect the paper when the tray is extended place the paper cover over the extended section of the paper tray Note If the tray is extended f...

Страница 155: ...sps Print quality depends on the quality and construction of the envelopes If you do not get the desired results try another envelope brand Maintain constant temperatures and relative humidity Store u...

Страница 156: ...rinter User Guide Loading Envelopes in the Bypass Tray 1 Open the bypass tray 2 Move the width guides to the edges of the tray Note If you do not load envelopes immediately after you remove them from...

Страница 157: ...e up flaps down with the short edge going into the printer Note When you load Monarch or DL envelopes remove the Bypass Tray For details refer to Loading Small Paper Sizes in the Bypass Tray on page 1...

Страница 158: ...rees 4 If the control panel prompts you verify the size type and color on the screen If you are not prompted change the paper settings a At the printer control panel press the Home button b Touch Devi...

Страница 159: ...tches are not set to the correct position for Envelope printing image quality issues and poor fusing can occur To adjust the Fuser to enable printing on Envelopes 1 On the back of the printer lift the...

Страница 160: ...tion Printer User Guide 4 Lower the green levers to their original position 5 Close the rear door 6 Print your document 7 When printing completes to print all other paper types repeat these steps to r...

Страница 161: ...ts of labels to the original packaging and reseal it Do not store labels in extremely dry or humid conditions or extremely hot or cold conditions Storing them in extreme conditions can cause print qua...

Страница 162: ...he paper length and width guides as shown 3 Load labels into the tray with the label side face up Note Do not load paper above the maximum fill line Overfilling the tray can cause paper jams 4 Adjust...

Страница 163: ...the printer control panel press the Home button b Touch Device Paper Trays c In the Paper Trays menu touch the desired tray d To configure the printer to prompt you to set the paper type and size whe...

Страница 164: ...prompts you verify the size type and color on the screen If you are not prompted change the paper settings a At the printer control panel press the Home button b Touch Device Paper Trays c In the Pape...

Страница 165: ...ltifunction Printer 165 User Guide This chapter includes General Precautions 166 Cleaning the Printer 167 Adjustments and Maintenance Procedures 170 Supplies 173 Managing the Printer 178 Moving the Pr...

Страница 166: ...f pressurized spray cleaners increases the risk of fire and explosion WARNING Do not remove the covers or guards that are fastened with screws You cannot maintain or service any parts that are behind...

Страница 167: ...panel and other parts with a damp soft cloth After cleaning wipe with a dry soft cloth For stubborn stains apply a small amount of mild detergent to the cloth and gently wipe the stain off Cleaning t...

Страница 168: ...Open the document cover 4 Wipe the surfaces of the document glass until they are clean and dry Note For best results use Xerox Glass Cleaner to remove marks and streaks 5 Wipe the white underside of...

Страница 169: ...iorate print quality Clean the printer interior whenever you replace a drum cartridge After clearing paper jams or replacing a toner cartridge inspect inside the printer before closing the printer cov...

Страница 170: ...installed paper tray Verifying Paper Registration 1 At the printer control panel press the Home button 2 Log in as administrator For details refer to For details refer to the System Administrator Guid...

Страница 171: ...tance of the printed image from the top bottom left and right edges 11 If the image is centered no adjustment is required If not centered adjust the paper registration For details refer to Performing...

Страница 172: ...r Minus For reference position the chart so that Side 1 or Side 2 dots are at the bottom of the page For Lead Registration a positive value shifts the image down the page For Side Registration a posit...

Страница 173: ...e inaccurate To ensure print quality the toner cartridge has been designed to cease functioning at a predetermined point CAUTION Use of toner other than genuine Xerox Toner can affect print quality an...

Страница 174: ...the status and percentage of life remaining for your printer supplies at the control panel or from the Embedded Web Server When printer supplies near their replacement time warning alerts appear on th...

Страница 175: ...sable an alert touch the toggle button 6 To exit the menu touch OK 7 To return to the Device screen touch the back arrow To check the supplies status and set up alerts using the Embedded Web Server re...

Страница 176: ...lume of toner contact your local Xerox representative Never throw a toner cartridge into an open flame Remaining toner in the cartridge can catch fire and cause burn injuries or an explosion WARNING D...

Страница 177: ...eplaced Note Each toner cartridge includes installation instructions Printer Status Message Cause and Solution Reorder Toner The toner cartridge is low Order a new toner cartridge Out of Toner The ton...

Страница 178: ...emote Services to send billing meter readings to Xerox automatically so that you do not have to collect the readings manually Refer to the System Administrator Guide for further information To view th...

Страница 179: ...install them before you move the printer If the optional 550 Sheet Feeders are not fixed to the printer securely they can fall to the ground and cause injury Follow these instructions when moving the...

Страница 180: ...When moving the printer over a long distance remove the drum cartridge and toner cartridge to prevent toner from spilling CAUTION Failure to repackage the printer properly for shipment can result in...

Страница 181: ...k B405 Multifunction Printer 181 User Guide This chapter includes General Troubleshooting 182 Paper Jams 187 Print Quality Problems 204 Copy and Scan Problems 210 Fax Problems 211 Getting Help 213 8 T...

Страница 182: ...ol panel press the Power Wake button For details refer to Powering On and Off the Printer on page 28 The power cord is not plugged into the outlet correctly Power off the printer and plug the power co...

Страница 183: ...Off timer setting or disable the Auto Power Off feature For details refer to the System Administrator Guide at www xerox com office VLB405docs Printer Does Not Print Probable Causes Solutions The prin...

Страница 184: ...t again e If the TCP IP address is unchanged or begins with 169 contact your network administrator There is a wireless network setup or connectivity issue Verify that the Wireless Network Adapter is i...

Страница 185: ...page 143 Your printer model is not configured with automatic 2 sided printing Ensure that your printer supports automatic 2 sided printing For details refer to Printer Configurations and Options on p...

Страница 186: ...oom Condensation can form in a printer after it has been sitting in a cold room that is heated quickly Probable Causes Solutions The printer has been sitting in a cold room Allow the printer to operat...

Страница 187: ...beled area on or near the heat roller in the fuser You can get burned If a sheet of paper is wrapped around the heat roller do not try to remove it immediately Power off the printer immediately and wa...

Страница 188: ...Minimizing Paper Jams The printer is designed to function with minimal paper jams using Xeroxsupported paper Other paper types can cause jams If supported paper is jamming frequently in one area clean...

Страница 189: ...r inserting the paper A guide that is not properly adjusted can cause poor print quality misfeeds skewed prints and printer damage After loading the tray at the control panel select the correct paper...

Страница 190: ...ams from the Tray 1 Area 194 Clearing Paper Jams from Tray 2 3 and 4 Areas 196 Clearing Paper Jams from the Fuser Area 198 Clearing Document Feeder Jams To resolve the error that appears on the contro...

Страница 191: ...Do not load original documents above the MAX fill line Adjust the paper guides so that they fit against the paper Use supported paper only For details refer to Duplex Automatic Document Feeder Guidel...

Страница 192: ...k B405 Multifunction Printer User Guide 2 Grasp both sides of the Bypass Tray then pull it straight out of the printer 3 Pull out Tray 1 until it stops 4 To remove the tray lift the front of it slight...

Страница 193: ...trudes when it is inserted into the printer 7 Insert the Bypass Tray completely into the printer 8 When paper trays are set to Fully Adjustable you are prompted to verify or change the paper settings...

Страница 194: ...ing Paper Jams from the Tray 1 Area To resolve the error that appears on the control panel clear all paper from the paper path 1 Remove any paper from the Bypass Tray 2 Grasp both sides of the Bypass...

Страница 195: ...inter 195 User Guide 4 To remove the tray lift the front of it slightly then pull it out of the printer 5 Remove any crumpled paper from the tray and any remaining paper jammed in the printer 6 Insert...

Страница 196: ...Adjustable you are prompted to verify or change the paper settings To confirm the same paper size type or color touch OK To select a new paper size type or color touch the current setting then select...

Страница 197: ...ove the tray lift the front of it slightly then pull it out of the printer 3 Remove any crumpled paper from the tray and any remaining paper jammed at the front of the printer 4 At the back of the pri...

Страница 198: ...t to Fully Adjustable you are prompted to verify or change the paper settings To confirm the same paper size type or color touch OK To select a new paper size type or color touch the current setting s...

Страница 199: ...ifunction Printer 199 User Guide 2 If paper is jammed in the Fuser raise both green levers to open the Fuser 3 To open the paper guide raise the green handle 4 Remove any jammed paper from the Fuser a...

Страница 200: ...roubleshooting 200 Xerox VersaLink B405 Multifunction Printer User Guide 6 Lower the green levers to their original position 7 Remove any jammed paper from the back of the printer 8 Close the rear doo...

Страница 201: ...e edges of the paper are not even Remove the paper align the edges and then reload it The paper is moist from humidity Remove the paper from the tray and replace it with new dry paper Too much static...

Страница 202: ...Supported Paper on page 140 The feed rollers are dirty With a clean lint free cloth moistened with water wipe the feed rollers until they are clean For details refer to Cleaning the Printer on page 16...

Страница 203: ...is open Note Check for and remove torn pieces of paper in the paper path Jams During Automatic 2 Sided Printing Probable Causes Solutions Using paper of the wrong size thickness or type Use paper of t...

Страница 204: ...onsistent print quality the toner cartridges and imaging units for many models of equipment are designed to cease functioning at a predetermined point Controlling Print Quality Various factors can aff...

Страница 205: ...the print driver Store your paper and other media properly for optimum print quality For details refer to Paper Storage Guidelines on page 141 Solving Print Quality Problems When the print quality is...

Страница 206: ...side Change the Paper Type settings in the print driver For example change Plain to Lightweight Cardstock In the print driver Printing Options tab select Paper then change the Other Type setting Verif...

Страница 207: ...el in the application and in the print driver Replace the paper Ghosting appears in the printed output Verify that the paper is the correct size type and weight If not change the paper settings Change...

Страница 208: ...ulty If not take the following actions Ensure that envelopes are loaded properly in the bypass tray For details see Loading Envelopes in the Bypass Tray on page 156 Follow the guidelines for printing...

Страница 209: ...es Repeating Defects 2 To determine the cause measure the distance between the print defects 28 mm 1 1 in Drum Cartridge 53 mm 2 1 in Drum Cartridge 94 mm 3 7 in Drum Cartridge 49 mm 1 9 in Transfer R...

Страница 210: ...ris creating lines or streaks Clean all glass surfaces with a lint free cloth Spots present in copies taken from the document glass There is debris on the document glass When scanning the debris creat...

Страница 211: ...ment correctly The document glass is dirty Clean the document glass The text in the document is too light Adjust the resolution There is a problem with the telephone connection Verify that the telepho...

Страница 212: ...ses available memory The received fax size is reduced The paper supply in the printer does not match the document size sent Confirm the original size of the documents Documents could be reduced based...

Страница 213: ...ntrol panel at a time Viewing Current Errors on the Control Panel When an error condition occurs a message appears on the control panel to inform you of the problem Error messages warn you about print...

Страница 214: ...pages and more For details refer to Information Pages on page 32 More Information You can obtain more information about your printer from these sources Resource Location Installation Guide Packaged wi...

Страница 215: ...ction Printer 215 User Guide This appendix includes Printer Configurations and Options 216 Physical Specifications 218 Environmental Specifications 221 Electrical Specifications 222 Performance Specif...

Страница 216: ...i Paper Capacity Bypass Tray Tray 1 Optional 550 Sheet Feeder up to 3x Output Tray 150 sheets 550 sheets 550 sheets 1x 1100 2x 1650 3x 250 sheets Maximum Print Size Legal 216 x 356 mm 8 5 x 14 in 2 Si...

Страница 217: ...inch LCD touch screen with home and power wake buttons Connectivity 2 x USB 2 0 Type A USB 3 0 Type B Ethernet 10BASE T 100BASE TX 1000BASE T Wireless network connectivity with an IEEE802 11 n g b com...

Страница 218: ...pecifications Weights and Dimensions Standard Configuration Configuration with Three Optional 550 Sheet Feeders Width 495 mm 19 5 in 495 mm 19 5 in Depth 495 mm 19 5 in 495 mm 19 5 in Height 551 mm 21...

Страница 219: ...uide Configuration with Three Optional 550 Sheet Feeders Total Space Requirements Standard Configuration Configuration with Three Optional 550 Sheet Feeders Width 995 mm 39 2 in 995 mm 39 2 in Depth 1...

Страница 220: ...Specifications 220 Xerox VersaLink B405 Multifunction Printer User Guide Clearance Requirements Clearance Requirements with Three Optional 550 Sheet Feeders...

Страница 221: ...ature Range 15 28 C 59 82 F Relative Humidity Operating Humidity Range 10 85 Optimal Humidity Range 20 70 relative humidity at 28 C 82 F Note Under extreme environmental conditions such as 10 C and 85...

Страница 222: ...ments for Imaging Equipment The ENERGY STAR and ENERGY STAR mark are registered United States trademarks The ENERGY STAR Imaging Equipment Program is a team effort between United States European Union...

Страница 223: ...shes it as a device that satisfies Blue Angel criteria for environmental acceptability in terms of device design manufacture and operation For more information go to www blauer engel de Recycling Supp...

Страница 224: ...eed Print speeds for continuous printing are up to 47 ppm Several factors affect print speed Print mode The fastest print mode is Standard Paper size Letter 8 5 x 11 in prints slightly faster than A4...

Страница 225: ...nk B405 Multifunction Printer 225 User Guide This appendix includes Basic Regulations 226 Copy Regulations 232 Fax Regulations 235 Safety Certification 239 Material Safety Data Sheets 240 B Regulatory...

Страница 226: ...terference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measur...

Страница 227: ...nce of in scope products and supports the EU action plan on energy efficiency In scope products are Household and Office equipment that meet the following criteria Standard monochrome format products...

Страница 228: ...able you to reduce your electricity usage Power Saver modes are enabled on your device to reduce energy consumption After the last print the device transitions to Ready mode In this mode the device ca...

Страница 229: ...irements for reduced environmental impact As part of achieving certification Xerox Corporation has proven this product meets the Environmental Choice criteria for energy efficiency Certified copier pr...

Страница 230: ...he Eurasian Economic Community members anticipate sharing a common regulatory scheme and common EurAsEC certification mark the EAC Mark Regulatory Information for 2 4 GHz and 5 GHz Wireless Network Ad...

Страница 231: ...one produced is dependent on copy volume Ozone is heavier than air and is not produced in amounts large enough to harm anyone Install the printer in a well ventilated room For more information in the...

Страница 232: ...as FHA and so on Bonds United States Savings Bonds may be photographed only for publicity purposes in connection with the campaign for the sale of such bonds Internal Revenue Stamps If it is necessary...

Страница 233: ...ry personnel or by members of the various Federal Departments such as FBI Treasure and so on unless photograph is ordered by the head of such department or bureau Reproducing the following is also pro...

Страница 234: ...purports to be a certified copy thereof Copyrighted material or trademarks of any manner or kind without the consent of the copyright or trademark owner This list is provided for your convenience and...

Страница 235: ...to the Telephone Company A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the...

Страница 236: ...e User Guide If the equipment is causing harm to the telephone network the Telephone Company may request you to disconnect the equipment until the problem is resolved Only a Xerox Service Representati...

Страница 237: ...tional public switched telephone networks and compatible PBX devices of the following countries Pan European Analog PSTN and Compatible PBX Certifications Austria Greece Netherlands Belgium Hungary No...

Страница 238: ...ected to the same line as other equipment may give rise to bell tinkle or noise and cause a false answer condition If you encounter such problems do not contact the Telecom Faults Service 6 DTMF tones...

Страница 239: ...ed by the following Agencies using the following safety standards Agency Standard Underwriters Laboratories Inc US Canada UL 60950 1 2nd Edition 2014 10 14 CAN CSA C22 2 No 60950 1 07 2nd Edition 2014...

Страница 240: ...ser Guide Material Safety Data Sheets For Material Safety Data information regarding your printer go to North America www xerox com msds European Union www xerox com environment_europe For the Custome...

Страница 241: ...Xerox VersaLink B405 Multifunction Printer 241 User Guide This appendix includes All Countries 242 North America 243 European Union 244 Other Countries 246 C Recycling and Disposal...

Страница 242: ...egulated due to environmental considerations The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market For recycling...

Страница 243: ...quipment take back and reuse recycle program Contact your Xerox representative 1 800 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox environmental...

Страница 244: ...electrical and electronic equipment to designated collection facilities free of charge Please contact your local disposal authority for information In some member states when you purchase new equipme...

Страница 245: ...ndling For more information about collection and recycling of old products and batteries please contact your local municipality your waste disposal service or the point of sale where you purchased the...

Страница 246: ...Recycling and Disposal 246 Xerox VersaLink B405 Multifunction Printer User Guide Other Countries Please contact your local waste management authority to request disposal guidance...

Страница 247: ...the device to scan one or both sides of an original document For Copy jobs you can specify 1 Sided or 2 Sided output Paper Supply Use Paper Supply to specify the size type and color of the paper requ...

Страница 248: ...information to determine if images require rotation to produce the required output Image Shift Image Shift allows you to modify the location of the image on the page You can shift the printed image a...

Страница 249: ...s are reordered so that they are in numerical order when folded Note This function is available on printers with an optional Productivity Kit installed only Page Layout You can print the selected numb...

Страница 250: ...ail address rather than to the device Note The system administrator can preset this option Message Use Message to enter information to accompany the email File Format Use the File Format option to spe...

Страница 251: ...number of the sender and the date and time of the transmission is included on all faxes Delay Send You can set a time in the future for the printer to send your fax job You can delay the send of your...

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