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Problems With the Printer

Phaser® 6125 Color Laser Printer

7-8

Problems With the Printer

If you encounter a problem with your printer, use the following table to troubleshoot and fix
the problem. For additional troubleshooting information, see

Getting Help

on page 7-14.

Warning:

Never open or remove printer covers that are secured with screws unless

specifically instructed in the manual. A high voltage component can cause electric shock. Do
not try to alter the printer configuration, or modify any parts. An unauthorized modification
can cause smoke or fire.

Caution:

Probable causes of trouble are that the printer, computer, server or other hardware is

not correctly set for the network environment you are using, or a printer restriction has been
exceeded.

Symptom

Reason/Action

No power

Is the power to the printer turned off?

Press the power button to the On position to turn on the power.

Is the power cord disconnected or not securely connected?

Turn off the power to the printer, and connect the power cord to the power
outlet again. Then, turn on the power to the printer.

Is the power cord connected to a power outlet with the correct voltage?

Connect the printer exclusively to a power outlet with a suitable voltage
and current rating.

Is the printer connected to an uninterruptable power supply?

Turn off the power to the printer, and connect the power cord to a suitable
power outlet.

Is the printer connected to a power strip shared with other high-power
devices?

Connect the printer to a power strip that is not shared with other
high-power devices.

Cannot print

Is the light of the

Ready

indicator off?

If so, this printer is offline or in the menu setting mode. See

Main

Components and Their Functions

on page 2-2.

Is there a message displayed on the control panel?

Follow the message to correct the problem. See

Control Panel Error

Messages

on page 7-11.

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Содержание Phaser 6125

Страница 1: ...jeningsvejledning Användarhandbok Gebruikershandleiding Guia do Usuário Guía del usuario Benutzerhandbuch Guida dell utente Guide d utilisation User Guide www xerox com support Phaser 6125 c o l o r l a s e r p r i n t e r ...

Страница 2: ...ion material generated from the software programs which are displayed on the screen such as styles templates icons screen displays looks etc XEROX CentreWare Phaser and Walk Up are trademarks of Xerox Corporation in the United States and or other countries Microsoft Vista Windows and Windows Server are trademarks of Microsoft Corporation in the United States and or other countries As an ENERGY STA...

Страница 3: ...s 1 9 Canada Regulations 1 9 European Union 1 10 Material Safety Data Sheet 1 11 Product Recycling and Disposal 1 12 European Union 1 12 North America 1 13 Other Countries 1 13 2 Printer Features Main Components and Their Functions 2 2 Front View 2 2 Rear View 2 3 Internal View 2 3 Printer Configuration 2 4 Control Panel 2 5 Control Panel Layout 2 5 Display 2 5 Information Pages 2 6 Power Saver Mo...

Страница 4: ...e Printer s IP Address 3 7 Installing the Printer Drivers 3 9 Windows 2000 or Later 3 9 4 Printing Basics Supported Paper and Media 4 2 Paper Usage Guidelines 4 3 Paper That Can Damage Your Printer 4 4 Paper Storage Guidelines 4 4 About Paper 4 5 Setting Paper Types and Sizes 4 7 Setting the Paper Tray 4 7 Setting Paper Types 4 7 Setting Paper Sizes 4 7 Loading Paper 4 8 Loading Paper in the Paper...

Страница 5: ... Print Quality Print Quality Problems 6 2 Color Registration 6 6 Automatic Color Registration Adjustment 6 6 Manual Color Registration Adjustment 6 6 Enabling Disabling Automatic Color Registration 6 8 7 Troubleshooting Paper Jams 7 2 Preventing and Clearing Paper Jams 7 2 Paper Jams in the Paper Tray 7 3 Paper Jams at the Fuser 7 6 Problems With the Printer 7 8 Control Panel Error Messages 7 11 M...

Страница 6: ...ning the Interior 8 2 Ordering Supplies 8 3 Consumables 8 3 Routine Maintenance Items 8 3 When to Order Supplies 8 3 Recycling Supplies 8 4 Managing the Printer 8 5 Checking Managing the Printer with CentreWare IS 8 5 Checking Printer Status Through E mail 8 5 Checking Page Counts 8 9 Moving the Printer 8 10 Index ...

Страница 7: ...nter 1 1 This chapter includes User Safety on page 1 2 Printer Specifications on page 1 8 Regulatory Information on page 1 9 Material Safety Data Sheet on page 1 11 Product Recycling and Disposal on page 1 12 Printer Information ...

Страница 8: ...d connection terminal Do not use an extension cord or power strip Verify that the printer is plugged into an outlet that is capable of providing the correct voltage and power Review the printer s electrical specification with an electrician if necessary Warning Avoid the potential of electrical shock by ensuring that the printer is properly grounded Electrical products may be hazardous if misused ...

Страница 9: ...hould be turned off and unplugged The following are hazards to your safety The power cord is damaged or frayed Liquid is spilled into the printer The printer is exposed to water If any of these conditions occur do the following 1 Turn off the printer immediately 2 Disconnect the power cord from the electrical outlet 3 Call an authorized service representative Laser Safety With specific regard to l...

Страница 10: ...sation inside the machine directly interfering with image transfer Printer Clearance Place the printer in an area where there is adequate space for ventilation operation and servicing The recommended minimal spacing is Overhead Clearance 20 cm 7 9 in above the printer Total Height Requirements Printer 58 9 cm 23 2 in Other Clearances 10 cm 3 9 in behind the printer 60 cm 23 6 in in front of the pr...

Страница 11: ...o not remove the paper source tray that you selected in either the printer driver or control panel Do not open the doors Do not move the printer Printer Supplies Use the supplies specifically designed for your printer The use of unsuitable materials may cause poor performance and a possible safety hazard Follow all warnings and instructions marked on or supplied with the printer options and suppli...

Страница 12: ...rinter Follow these guidelines to avoid injuring yourself or damaging the printer Turn off the printer and unplug all power and communication cables before moving the printer Always lift the printer from the designated lift points 6125 071 17 2 kg 38 lb 6125 072 ...

Страница 13: ...inter properly for shipment is not covered by the warranty service agreement or Total Satisfaction Guarantee The Total Satisfaction Guarantee is available in the United States and Canada Coverage may vary outside these areas please contact your local representative for details See also Moving the Printer on page 8 10 Safety Symbols Marked on Product Use caution or draws attention to a particular c...

Страница 14: ...d may decrease due to image quality adjustment 2 Continuous print speed of documents that are all in letter or A4 Resolution Data processing resolution 600 x 600 dpi 25 4 dots mm Multivalued 25 4 dots mm Output resolution 600 dpi 25 4 dots mm Power source 110 127 V 50 60 Hz 10 A 220 240 V 50 60 Hz 5 A Power consumption AC 110 V Sleep Mode 5 W or less Standby less than 50 W fuser on Continuous colo...

Страница 15: ...ever there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiver Increase the separation between the...

Страница 16: ... accordance with the user s instructions is neither dangerous for the consumer nor for the environment To ensure compliance with European Union regulations use shielded interface cables A signed copy of the Declaration of Conformity for this product can be obtained from Xerox The CE mark applied to this product symbolizes Xerox s declaration of conformity with the following applicable Directives o...

Страница 17: ...Safety Data Sheet For Material Safety Data information regarding your Phaser 6125 printer go to United States and Canada www xerox com msds European Union www xerox com environment_europe For the Customer Support Center phone numbers go to www xerox com office worldcontacts ...

Страница 18: ... for information In some member states when you purchase new equipment your local retailer may be required to take back your old equipment free of charge Please ask you retailer for information Professional Business Environment In accordance with European legislation end of life electrical and electronic equipment subject to disposal must be managed within agreed procedures Prior to disposal pleas...

Страница 19: ...te and other materials whose disposal may be regulated due to environmental considerations The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market For recycling and disposal information contact your local authorities In the United States you may also refer to the Electronic Industries Alliance website at www eiae ...

Страница 20: ...des Main Components and Their Functions on page 2 2 Control Panel on page 2 5 Power Saver Mode on page 2 7 Checking Status of Print Data on page 2 8 Displaying Configuration and Paper Tray Settings on page 2 9 More Information on page 2 10 Printer Features ...

Страница 21: ...unctions This section includes Front View on page 2 2 Rear View on page 2 3 Internal View on page 2 3 Printer Configuration on page 2 4 Front View 1 Control panel 2 Front cover 3 Button for opening the front cover 4 Manual feed slot 5 Paper tray 6 Toner cartridges 7 Output tray 1 7 6 2 3 4 5 6125 073 ...

Страница 22: ...Phaser 6125 Color Laser Printer 2 3 Rear View Internal View 1 Network connector 2 USB port 3 Power cord connector 4 Power switch 1 Fuser 2 Imaging unit 3 Button for opening the front cover 4 Transfer unit 1 2 3 4 6125 075 1 2 3 4 6125 074 ...

Страница 23: ...onfiguration Features Printer Configuration 6125 Memory Configuration 64 MB Print Speed Color Mono 12 16 sheets min Resolutions dpi Standard 600 x 600 x 1 bit Enhanced 600 x 600 x 4 bit Ethernet Interface 10 100 Base Tx Manual feed slot 1 Sheet Standard Paper Tray 250 Sheet Standard ...

Страница 24: ...button Sets the menu values Also prints reports and lists 4 Wake Up button This light is on in power saver mode Push the button to exit power saver mode 5 Cancel Job button Cancels the current print job 6 Up Arrow button Scrolls upward through the menus Down Arrow button Scrolls downward through the menus Back Arrow button Scrolls backwards through the menus or displays the Walk Up Features menu F...

Страница 25: ...anel settings To print the Panel Settings 1 On the control panel press the Menu button select Information Pages and then press the OK button 2 Select Panel Settings and then press the OK button to print Printer Settings The Printer Settings page displays current information about your printer To print the Printer Settings 1 On the control panel press the Menu button select Information Pages and th...

Страница 26: ...that can be specified for the printer to enter Power Saver mode are 5 to 60 minutes Consumption of power during the Power Saver mode is 5 W or less and the time required to exit from Power Saver mode to a print ready status is about 15 seconds See also Changing the Power Saver Time on page 5 3 Exiting the Power Saver Mode The printer automatically cancels Power Saver mode once it receives data fro...

Страница 27: ...nt Data Phaser 6125 Color Laser Printer 2 8 Checking Status of Print Data Checking in CentreWare Internet Services You can check the status of the print job sent to the printer at the Jobs tab of CentreWare Internet Services ...

Страница 28: ...laying Configuration and Paper Tray Settings Print the Printer Settings page to view the current information about your printer 1 On the control panel press the Menu button select Information Pages and then press the OK button 2 Select Printer Settings and then press the OK button to print ...

Страница 29: ...ed with printer User Guide PDF Software and Documentation CD ROM Quick Start Tutorials English only www xerox com office 6125support Video Tutorials www xerox com office 6125support Recommended Media List Recommended Media List United States Recommended Media List Europe Online Support Assistant www xerox com office 6125support Technical Support www xerox com office 6125support Information pages C...

Страница 30: ...figuring the Network Address on page 3 5 Installing the Printer Drivers on page 3 9 This chapter provides basic information about setting up and connecting to your printer See also English Only Using CentreWare Internet Services tutorial www xerox com office 6125support Using the Windows Printer Driver tutorial www xerox com office 6125support Network Basics ...

Страница 31: ...on driver installation see the section in this chapter for the specific operating system you are using 5 Configure the printer s TCP IP address which is required to identify the printer on the network For Windows operating systems run the Installer on the Software and Documentation CD ROM to automatically set the printer s IP address if the printer is connected to an established TCP IP network You...

Страница 32: ...on It also allows you direct access to CentreWare Internet Services IS CentreWare IS provides a simple interface to the embedded web server in any networked Xerox printer that enables you to manage configure and monitor networked printers from your desktop Network Connection Depending on your particular setup the following hardware and cabling is required for Ethernet If you are connecting to one ...

Страница 33: ...s XP Windows Server 2003 Windows Vista or newer operating system USB Connection A USB connection requires a standard A B USB cable This cable is not included with your printer and must be purchased separately Verify that you are using the correct USB cable for your connection 2 0 for best results 1 Connect one end of the USB cable to the printer and turn it on 2 Connect the other end of the USB ca...

Страница 34: ...he same only the last digit needs to be different For example your printer can have the address 192 168 1 2 while your computer has the address 192 168 1 3 Another device can have the address 192 168 1 4 Many networks have a Dynamic Host Configuration Protocol DHCP server A DHCP server automatically programs an IP address into every PC and printer on the network that is configured to use DHCP A DH...

Страница 35: ...r AutoIP protocol 1 On the control panel select the Menu button 2 Select the Admin menu and then press the OK button 3 Select the Network Setup menu and then press the OK button 4 Select the TCP IP menu and then press the OK button 5 Select Get IP Address and then press the OK button Using CentreWare IS To turn on off the DHCP protocol 1 Launch your web browser 2 Enter the printer s IP address in ...

Страница 36: ... the IP address 1 On the control panel select the Menu button 2 Select the Admin menu and then press the OK button 3 Select the Network Setup menu and then press the OK button 4 Select the TCP IP menu and then press the OK button 5 Select Get IP Address and then press the OK button 6 Select Panel and then press the OK button 7 Select IP Address under the TCP IP menu and use the arrows to configure...

Страница 37: ...s from your desktop For complete information about CentreWare IS click the Help button in CentreWare IS to go to the CentreWare IS Online Help After setting the printer s IP address you can modify TCP IP settings using CentreWare IS 1 Launch your web browser 2 Enter the printer s IP address in the browser s Address field 3 Click Properties 4 Select the Protocols folder on the left sidebar 5 Select...

Страница 38: ... CD ROM into the computer s CD ROM drive If the installer does not launch do the following a Click Start and then click Run b In the Run window type CD drive INSTALL EXE 2 Select your desired language from the list 3 Select Install Printer Driver 4 Select the installation method you want to use and then follow the onscreen instructions See also Online Support Assistant at www xerox com office 6125...

Страница 39: ...Supported Paper and Media on page 4 2 About Paper on page 4 5 Setting Paper Types and Sizes on page 4 7 Loading Paper on page 4 8 Selecting Printing Options on page 4 14 Printing on Specialty Media on page 4 17 Printing Custom Size on page 4 31 Printing Basics ...

Страница 40: ...a specified for your Phaser 6125 printer They are guaranteed to produce excellent results with your printer To order paper or other specialty media contact your local reseller or go to www xerox com office 6125supplies Caution Damage caused by using unsupported paper and other specialty media is not covered by the Xerox warranty service agreement or Total Satisfaction Guarantee The Total Satisfact...

Страница 41: ...use envelopes with windows metal clasps or adhesives with release strips All envelopes should be printed single sided only Some wrinkling and embossing may occur when printing envelopes Do not overload the paper trays Do not load paper above the fill line on the inside of the paper guide Adjust the paper guides to fit the paper size The paper guides click into place when they are adjusted correctl...

Страница 42: ...tted by the sun and fluorescent bulbs is particularly damaging to paper items The intensity and length of exposure to visible light on paper items should be reduced as much as possible Maintain constant temperatures and relative humidity Avoid attics kitchens garages and basements for storing paper Inside walls are drier than outside walls where moisture can collect Store paper flat Paper should b...

Страница 43: ...ize Letter 8 5 x 11 in Legal 8 5 x 14 in Executive 7 25 x 10 5 in Folio 8 5 x 13 in 10 Commercial 4 1 x 9 5 in Monarch 3 8 x 7 5 in A4 210 x 297 mm A5 148 x 210 mm DL 110 x 220 mm C5 162 x 229 mm Custom 76 2 216 mm 3 8 5 in 127 355 6 mm 5 14 in B5 JIS 182 x 257 mm Paper Type Weight Plain 65 120 g m2 17 32 lb Bond Thin Card Stock 100 163 g m2 28 60 lb Cover Thick Card Stock 160 220 g m2 60 80 lb Co...

Страница 44: ...eseller See also Recommended Media List United States Recommended Media List Europe Paper Tray Paper Size Letter 8 5 x 11 in Legal 8 5 x 14 in Executive 7 25 x 10 5 in Folio 8 5 x 13 in 10 Commercial 4 1 x 9 5 in Monarch 3 8 x 7 5 in A4 210 x 297 mm A5 148 x 210 mm Custom 76 2 216 mm 3 8 5 in 127 355 6 mm 5 14 in B5 JIS 182 x 257 mm Paper Type Weight Plain 65 120 g m2 17 32 lb Bond Thin Card Stock...

Страница 45: ... See also Description of Menu Items on page 5 4 Setting Paper Types Caution Paper type settings must match those of the actual paper loaded in the trays Otherwise print quality problems can occur 1 Press the Menu button to display the Menu screen 2 Select Tray Settings and then press the OK button 3 Select Tray and then press the OK button 4 Select Paper Type and then press the OK button 5 Select ...

Страница 46: ...f paper Pre printed paper paper already printed on one side Custom size paper Envelopes See also About Paper on page 4 5 Loading Paper in the Paper Tray In addition to plain paper the paper tray can use various other sizes and types of print media such as envelopes Make sure of the following points when loading paper in the paper tray You can load up to 250 sheets or a stack of paper 65 220 g m2 1...

Страница 47: ...igh quality See About Paper on page 4 5 Do not remove or add paper to the tray when printing or if there is any paper still in the tray Doing so may cause a paper jam Do not put any objects other than paper on the tray Also do not push or force down the paper tray Always load paper short edge feed To load paper in the paper tray 1 Gently pull open the paper tray 2 Open the output tray to hold the ...

Страница 48: ... Color Laser Printer 4 10 3 Slide the width guides to the edge of the tray The width guides should be fully extended 4 Insert all media faceup and top edge first into the paper tray Note Do not force the paper 6125 059 6125 097 ...

Страница 49: ...htly against the edge of the paper stack Note Be careful not to bend the paper When Size Mismatch is set to Use Printer Settings in the driver you need to set the paper type and size settings for the tray on the control panel in advance See also Setting Paper Types and Sizes on page 4 7 6125 052 ...

Страница 50: ...how to feed paper in the manual feed slot Make sure of the following points to avoid any troubles during printing Use several sheets of the media when adjusting the paper width guides Slowly and evenly insert the media into the printer holding the media on both sides If the media looks skewed after the printer pulls it in gently remove the media and reseat it Then press the OK button or wait for t...

Страница 51: ...er 6125 Color Laser Printer 4 13 2 Open the output tray to hold the printed sheets 3 Place the print media into the slot with the print side facedown and the top of the sheet entering the printer first 6125 021 6125 051 ...

Страница 52: ...of the following options Windows 2000 Windows Server 2003 and Windows Vista Click Start select Settings and then click Printers Windows XP Click Start Settings and then select Printers and Faxes 2 In the Printers folder right click the icon for your printer 3 From the pop up menu select Printing Preferences or Properties 4 Select the Advanced tab and then click the Defaults button 5 Make selection...

Страница 53: ...want to use Enhanced print quality mode for a particular graphic select this setting in the driver before printing that job 1 With the desired document or graphic open in your application access the Print dialog box 2 Select the Phaser 6125 printer and click its Properties button to open the printer driver 3 Make selections from the driver tabs See the following table for specific printing options...

Страница 54: ...ze Fit to New Paper Size Image Orientation 2 Sided Print Pages per Sheet N up Output Color Booklet Poster Mixed Document Rotation Layout Margin Shift Printer Status Paper Tray tab Paper Tray Paper Type Paper Orientation Collate Printer Status Image Options tab Output Color Image Adjustment Mode Image Types Image Auto Correction Image Settings Color Balance Specify Profile Watermarks tab Watermarks...

Страница 55: ...d the effects of moisture and dryness which can affect print quality and cause wrinkling Excessive moisture can cause the envelopes to seal before or during printing Avoid padded envelopes purchase envelopes that lie flat on a surface Remove air bubbles from the envelopes before loading by setting a heavy book on top of the envelopes If wrinkling or embossing problems occur use a different brand o...

Страница 56: ...r Printer 4 18 Printing Envelopes from the Paper Tray 1 Gently pull open the paper tray and open the paper guides 2 Open the output tray to hold the printed sheets 3 Fan the envelopes to release sheets that are stuck together 6125 080 6125 021 6125 014 ...

Страница 57: ...ntering first Slide the paper guides to the size of the envelope 5 In the printer driver select either Envelopes as the paper type or Tray as the paper tray Printing Envelopes from the Manual Feed Slot 1 In the case of Monarch insert the envelopes with the side to be printed facedown 2 Slide the paper guides to the size of the envelope 3 If necessary press the paper guides inward to fit the envelo...

Страница 58: ...opes using the control panel 1 On the control panel select the paper type a Press the Menu button b Select Tray Settings and then press the OK button c Select Tray and then press the OK button d Select Paper Type and then press the OK button e Select Envelope and then press the OK button Using the Driver To print on envelopes using the print driver 1 From the File menu select Print 2 Select this p...

Страница 59: ...inter Store unused labels flat in their original packaging Leave the sheets of labels inside the original packaging until ready to use Return any unused sheets of labels to the original packaging and reseal it Do not store labels in extremely dry or humid conditions or extremely hot or cold conditions Storing them in extreme conditions may cause print quality problems or cause them to jam in the p...

Страница 60: ... sheets that are stuck together 4 Insert the labels into the paper tray and adjust the paper guides to fit the sheets Place the side to be printed faceup with the top of the sheets entering first Do not load more than 25 sheets 5 In the printer driver select either Labels as the paper type or Tray as the paper tray 6125 021 6125 014 6125 091 ...

Страница 61: ...ia Phaser 6125 Color Laser Printer 4 23 Printing Labels from the Manual Feed Slot 1 Slide the width guides of the manual feed slot to fit the appropriate media 2 Open the output tray to hold the printed sheets 6125 020 6125 021 ...

Страница 62: ...olor Laser Printer 4 24 3 Insert the label sheets into the manual feel slot Place the side to be printed facedown with the top of the page toward the front of the printer 4 If necessary press the paper guides inward to fit the sheets 6125 093 ...

Страница 63: ...e OK button d Select Paper Type and then press the OK button e Select Labels and then press the OK button Using the Driver To print on labels using the print driver 1 From the File menu select Print 2 Select this printer as the printer to be used and click Properties to display the dialog box 3 Select the Paper Tray tab 4 From Paper Type select Labels 5 Select the appropriate paper tray from Paper...

Страница 64: ...eave glossy paper in the original wrapper and leave the packages in the shipping carton until ready to use Remove all other paper from the tray before loading glossy paper Load only the amount of glossy paper you are planning to use Do not leave glossy paper in the tray when you are finished printing Reinsert unused glossy paper in the original wrapper and seal Rotate stock frequently Long periods...

Страница 65: ...Printing on Specialty Media Phaser 6125 Color Laser Printer 4 27 2 Open the output tray to hold the printed sheets 3 Fan the glossy paper to release sheets that are stuck together 6125 021 6125 014 ...

Страница 66: ...r guides to fit the paper Place the side to be printed faceup Do not load more than 25 sheets 5 In the printer driver select either Glossy Paper as the paper type or Tray as the paper tray Printing Glossy Paper from the Manual Feed Slot 1 Slide the width guides of the manual feed slot to fit the appropriate media 6125 085 6125 020 ...

Страница 67: ...4 29 2 Open the output tray to hold the printed sheets 3 Insert the paper into the tray Place the side to be printed facedown with the top of the page toward the front of the printer 4 If necessary press the paper guides inward to fit the paper 6125 021 6125 079 ...

Страница 68: ...K button d Select Paper Type and then press the OK button e Select Glossy Paper and then press the OK button Using the Driver To print on glossy paper using the print driver 1 From the File menu select Print 2 Select this printer as the printer to be used and click Properties to display the dialog box 3 Select the Paper Tray tab 4 From Paper Type select Glossy Paper 5 Select the appropriate paper ...

Страница 69: ...r later an administrator s password only allows users with administrator rights to change the settings Users without the rights of administrator can only check the contents When configuring the Custom Paper Size dialog box in Windows 2000 or later settings of other printers on the computer will also be affected as the form data base of the computer is used by a local printer For a shared printer o...

Страница 70: ...g the print driver is as follows Note The way to display the printer Properties dialog box differs according to the application software Refer to the manual of your respective application software 1 From the File menu select Print 2 Select this printer as the printer to be used and click Properties 3 Select the Paper Tray tab 4 Select the appropriate paper tray from Paper Tray 5 Select the appropr...

Страница 71: ...Phaser 6125 Color Laser Printer 5 1 This chapter includes Control Panel Menus on page 5 2 Description of Menu Items on page 5 4 Menu List on page 5 11 Using the Control Panel Menus ...

Страница 72: ...s Use the Information Pages menu to print various types of reports and lists Admin Menu Network Setup Use this menu to configure the network settings for the printer System Setup Use this menu to make the printer operation settings such as for alarm and Power Saver mode Maintenance Mode Use this menu to initialize the NVM or to adjust the configurations for each type of paper Control Panel Use thi...

Страница 73: ...press the Forward Arrow or OK button 5 Press the Up Arrow or Down Arrow button to change the number of minutes that the printer will wait before entering Power Saver mode 6 Press the OK button to confirm your settings The settings that have been confirmed are displayed with the affix 7 Press the Menu button to quit the menu operation and return to the print screen 8 Ready to print Note If you want...

Страница 74: ...pe and size When the paper size and type setting for each tray is the same printing continues by changing the feeding tray if the paper in the specified tray has run out Item Description Paper Type Specifies the type of paper loaded in the paper tray The default is Plain For details refer to Setting Paper Types and Sizes on page 4 7 Paper Size Specify the paper size and orientation for the paper t...

Страница 75: ...e desired report list is displayed and then press the OK button The selected information page is printed Reports Description Panel Settings Prints the current control panel settings Demo Page You can print a sample of the document to check the printer s performance Printer Settings Prints status of the printer such as hardware configuration and network information Job History Prints information on...

Страница 76: ... color modes See also Checking Page Counts on page 8 9 Admin Menu This menu contains four submenus Network Setup System Setup Maintenance Mode Control Panel Item Description Color Impressions Displays the total number of pages printed in color Black Impressions Displays the total number of pages printed in black white Total Impressions Displays the total number of pages printed ...

Страница 77: ...ault Automatically sets the IP address BOOTP Uses BOOTP to set the IP address automatically RARP Uses RARP to set the IP address automatically DHCP Uses DHCP to set the IP address automatically Panel You can set the IP address manually by entering it on the operator panel IP Address Network Mask Gateway Address These items are used to check the addresses that have been obtained automatically or to...

Страница 78: ...n For details refer to Power Saver Mode on page 2 7 Audio Tone Specifies whether to turn on the alarm when an error occurs in the printer You cannot adjust the sound volume Control Panel default Off Invalid Key default Off Machine Ready default Off Job Complete default Off Fault Tone default Off Alert Tone default Off Out of Paper default Off Low Toner Alert default Off Base Tone default Off Time ...

Страница 79: ... in the tray selected by the auto tray selection feature Off default Select this to display a message prompting you to load paper Larger Size Select this to replace the paper with a larger size paper before printing in 100 magnification ratio If a computer issues the instruction about paper selection it overwrites this setting mm inch Set the units for the custom paper size to millimeters mm or in...

Страница 80: ...the printer settings even after the power is turned off After executing this function and restarting the printer all the menu parameters are reset to their default values You cannot execute this menu during printing You need to restart the printer to activate this setting After making the setting turn off the printer and then turn it on again Reset Fuser Resets the count for fuser life to 0 Item D...

Страница 81: ... control panel Display close the Menu screen Menu button Switch between the menu levels Forward Arrow button moves one level downwards or Back Arrow button moves one level upwards Switch between menu or items in the same level Up Arrow button displays the previous menu or item or Down Arrow button displays the next menu or item Move the cursor _ of the setting value the right or left Forward Arrow...

Страница 82: ...Phaser 6125 Color Laser Printer 6 1 This chapter includes Print Quality Problems on page 6 2 Color Registration on page 6 6 Print Quality ...

Страница 83: ...tside the recommended specification range Replace the media with a recommended size and type and confirm that your control panel settings are correct See About Paper on page 4 5 The paper is damp Replace the paper See About Paper on page 4 5 The transfer unit is old or damaged Replace the transfer unit The high voltage supply is defective See the Xerox Support website www xerox com office 6125supp...

Страница 84: ...e transfer unit or fuser is old or damaged Check the condition of the transfer unit and fuser and replace as necessary The toner cartridges are not Xerox toner cartridges Verify that the toner cartridges C M Y K meet specifications and replace if necessary Streak in only one color Check the condition of the toner cartridge and replace as necessary Verify that the toner cartridge meets specificatio...

Страница 85: ...ce if necessary The transfer unit is old or damaged Replace the transfer unit The high voltage supply is defective See the Xerox Support website www xerox com office 6125support for assistance Hair like marks appear in or around black half tone printing Shadows appear around areas of dense black printing The paper was left unwrapped for a long time especially in a dry environment Replace the paper...

Страница 86: ...d Remove the imagine unit and clean all debris from the laser len s with a lint free cloth The transfer unit or fuser is old or damaged Check the condition of the transfer unit and fuser and replace as necessary The toner cartridges are not Xerox toner cartridges Check the condition of the toner cartridge and replace as necessary Verify that the toner cartridges C M Y K meet specifications and rep...

Страница 87: ... until Auto Adjust is displayed and then press the Forward Arrow or OK button 6 Press the OK button when Are you sure is displayed The adjustment is complete when Ready is displayed on the control panel Manual Color Registration Adjustment You can fine tune color registration by performing a manual adjustment of color registration Printing the Color Registration Correction Chart 1 Press the Menu b...

Страница 88: ...row button until Maintenance Mode is displayed then press the Forward Arrow or OK button 4 Press the Up Arrow or Down Arrow button until Adjust ColorRegi is displayed then press the Forward Arrow or OK button 5 Press the Up Arrow or Down Arrow button until Enter Number is displayed then press the Forward Arrow or OK button 6 Press the Up Arrow or Down Arrow button until you reach the value display...

Страница 89: ...nu screen 2 Press the Up Arrow or Down Arrow button until Admin Menu is displayed and then press the Forward Arrow or OK button 3 Press the Up Arrow or Down Arrow button until Maintenance Mode is displayed and then press the Forward Arrow or OK button 4 Press the Up Arrow or Down Arrow button until Auto Regi Adj is displayed and then press the Forward Arrow or OK button 5 Press the Up Arrow or Dow...

Страница 90: ...s Paper Jams on page 7 2 Problems With the Printer on page 7 8 Control Panel Error Messages on page 7 11 Getting Help on page 7 14 See also Troubleshooting video tutorials at www xerox com office 6125support Print Quality Problems on page 6 2 Troubleshooting ...

Страница 91: ...page 4 1 It includes information about supported paper and media guides for usage and instructions for properly loading paper in the trays Caution When removing jammed paper make sure that no pieces of torn paper are left in the printer If a sheet of paper is wrapped around the heat roller or when clearing a jammed paper that is difficult or impossible to see do not try to remove it by yourself Tu...

Страница 92: ...paper jammed in the tray 1 Pull the jammed paper out of the paper tray and remove any remaining paper from the tray 2 Close the paper tray 3 Push the button and open the front cover Warning Some components inside the printer such as the fuser and surrounding area are hot and can cause burns 6125 028 6125 015 ...

Страница 93: ... Laser Printer 7 4 4 Carefully remove any jammed paper in the printer Confirm that there are no scraps of paper left inside Caution Prolonged exposure to light may damage the imaging unit 5 Close the front cover 6125 098 6125 032 ...

Страница 94: ... the printer and then carefully pull out any jammed paper remaining inside the printer 7 Insert the tray into the printer and push until it stops Caution Do not use excessive force on the tray Doing so could damage the tray or the inside of the printer 6125 043 6125 027 ...

Страница 95: ...evers at both ends of the fuser and remove the jammed paper If the paper is torn remove any scraps of paper remaining inside the printer Warning Some components inside the printer such as the fuser and surrounding area are hot and can cause burns Caution Prolonged exposure to light may damage the imaging unit 6125 015 6125 046 ...

Страница 96: ...Paper Jams Phaser 6125 Color Laser Printer 7 7 3 Open the cover of the fuser and remove the jammed paper 4 Close the front cover 6125 094 6125 032 ...

Страница 97: ...ress the power button to the On position to turn on the power Is the power cord disconnected or not securely connected Turn off the power to the printer and connect the power cord to the power outlet again Then turn on the power to the printer Is the power cord connected to a power outlet with the correct voltage Connect the printer exclusively to a power outlet with a suitable voltage and current...

Страница 98: ...utlet Refer to the Xerox Support website www xerox com office 6125support Light of the Ready indicator is on and blinking but there is no print output Is the computer environment correctly set up To cancel the job press the Cancel button Check the computer environment such as the print driver See Network Basics on page 3 1 Turn off the power and check the connection of the interface cable Top sect...

Страница 99: ...flat location Place the printer on a stable flat surface Are the paper tray guides set in the correct positions Set the guides to the correct positions Paper is fed more than 1 sheet at a time Multiple feeding of paper may occur before the sheets of paper loaded in the tray are used up Remove the paper fan it and load again Replenish paper only when all the sheets of the loaded paper are used up U...

Страница 100: ...correctly or is not working correctly due to damage or malfunction Reinstall the toner cartridge 093 NNN Check XXX Cartridge Sealing tape is still attached to the XXX toner cartridge Remove the sealing tape from the displayed toner cartridge 093 NNN Insert XXX Cartridge The XXX toner cartridge is not installed correctly or is not working correctly due to damage or malfunction Reinstall the toner c...

Страница 101: ...s open Close the front cover Side Door Open Close Side Door The side door is open Close the side door Invalid Job Press OK Button When the configuration of the printer on the print driver does not conform to the printer you are using this message appears Press the Cancel button to cancel the print job Make sure that the configuration of the printer on the print driver conforms to the printer you a...

Страница 102: ...tridge is running low Replace yellow toner cartridge soon Magenta Low The magenta toner cartridge is running low Replace magenta toner cartridge soon Cyan Low The cyan toner cartridge is running low Replace cyan toner cartridge soon Black Low The black toner cartridge is running low Replace black toner cartridge soon Restart Printer NNN NNN Error NNN NNN relates to printer problems Turn the printe...

Страница 103: ...The control panel provides you with information and troubleshooting help When an error or warning condition occurs the control panel displays a message informing you of the problem Online Support Assistant The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help to solve your printer problems You can find solutions for print quality media jams software i...

Страница 104: ...much more www xerox com office 6125support Supplies for your printer www xerox com office 6125supplies A resource for tools and information such as interactive tutorials printing templates helpful tips and customized features to meet your individual needs www xerox com office businessresourcecenter Local sales and support center www xerox com office worldcontacts Printer registration www xerox com...

Страница 105: ... 8 2 Ordering Supplies on page 8 3 Managing the Printer on page 8 5 Checking Page Counts on page 8 9 Moving the Printer on page 8 10 See also Maintenance video tutorials at www xerox com office 6125support Replacing supplies video tutorials at www xerox com office 6125support Maintenance ...

Страница 106: ...nt of neutral detergent and gently wipe the stain off Note Do not spray the detergent directly on the printer The liquid detergent may enter the printer through a gap and cause problems Never use cleaning agents other than water or neutral detergent Cleaning the Interior After clearing paper jams or replacing one of the toner cartridges inspect the inside of the printer before closing the printer ...

Страница 107: ...rtridge includes installation instructions on the box Routine Maintenance Items Routine maintenance items are printer parts that have a limited life and require periodic replacement Replacements may be parts or kits Routine maintenance items are typically customer replaceable Fuser Feed roller kit Imaging unit When to Order Supplies The control panel displays a warning when the supply nears its re...

Страница 108: ...ents and Total Satisfaction Guarantee do not cover damage malfunction or degradation of performance caused by use of non Xerox supplies or the use of Xerox supplies not specified for this printer The Total Satisfaction Guarantee is available in the United States and Canada Coverage may vary outside these areas please contact your local representative for details Recycling Supplies For information ...

Страница 109: ... used with CentreWare IS Netscape 7 or later Internet Explorer version 5 or later Starting CentreWare IS Use the following procedure to start CentreWare IS 1 Launch your web browser 2 Enter the printer s IP address in the browser s Address field The CentreWare IS screen appears Using Online Help For details regarding the items that can be set in each CentreWare IS screen click the Help button to d...

Страница 110: ...g LPR Port 9100 FTP SNMP Mail Alerts Select Enable Protocol Settings E mail Return E mail Address SMTP Server Address SMTP Server Port Number E mail Send Authentication Login Name Password SMTP Server Connection Status POP3 Server Address POP3 Server Port Number Login Name Password POP3 Server Check Interval APOP Settings POP3 Server Connection Status Select appropriate settings for sending and re...

Страница 111: ...h E mail This section describes cautions when sending e mail to the printer to check the printer status You can specify any title for the e mail when checking the printer status or changing the printer settings Use the commands described in the next section to create the text of the e mail ...

Страница 112: ...rd is admin and to set the recipient e mail address to service xerox com then confirm the setting result on the network settings list Password admin SetMsgAddr service xerox com NetworkInfo Note Describe the SetMsgAddr command before the NetworkInfo command If they are written in reverse the information retrieved by the NetworkInfo command and the result of executing the SetMsgAddr command may dif...

Страница 113: ...en printing color data that has been converted by using ICC profile on an application with the Color Auto setting the data is printed by color even if it seems to be black and white data on the monitor In that case Color Impressions is increased Use the following procedure to check a meter 1 Press the Menu button 2 Press either the Up Arrow or Down Arrow button until Billing Meter is displayed and...

Страница 114: ...Safety on page 1 2 The printer configured with the optional accessories consumables and paper weighs 17 2 kg 38 lb When lifting the printer be sure to observe the following points Failure to do so may cause the printer to fall and result in injuries Firmly grip the recessed areas on the bottom part of both sides of the printer Never try to lift the printer by gripping any other areas 17 2 kg 38 lb...

Страница 115: ...e power cord interface cable and any other cables Warning To prevent electric shock never touch the power plug with wet hands When removing the power cord make sure that you pull the plug and not the cord Pulling the cord can damage it which can lead to fire or electrical shock 6125 088 6125 071 ...

Страница 116: ...ove any paper in the output tray and return the paper stopper to its original position 4 Pull out the paper tray from the printer and remove any paper in the tray and then reinstall the tray Keep the paper wrapped and away from humidity and dirt 6125 089 6125 096 ...

Страница 117: ...f the printer is to be moved over a long distance the toner cartridges should be removed to prevent toner from spilling and the printer should be packed inside a box 6 After transporting the printer adjust the color registration before using the printer See also Color Registration on page 6 6 6125 090 ...

Страница 118: ...ling disabling automatic adjustment 6 8 entering values 6 7 manual adjustment 6 6 printing the correction chart 6 6 configuration 2 9 configuring the network address 3 5 connection Ethernet 3 3 USB 3 4 consumables 8 3 error messages 7 11 control panel 2 5 display 2 5 error messages 7 11 information pages 2 6 layout 2 5 menus 5 2 messages 7 14 Panel Settings 2 6 Printer Settings 2 6 control panel m...

Страница 119: ...allation Guide 2 10 Quick Use Guide 2 10 resources 2 10 technical support 2 10 video tutorials 2 10 web links 2 10 information pages 2 6 control panel menu 5 5 Panel Settings 2 6 printer settings 2 6 installing printer drivers 3 9 Windows 2000 or later 3 9 IP address changing or modifying using CentreWare IS 3 8 dynamically setting 3 6 setting automatically Windows only 3 5 setting manually 3 7 J ...

Страница 120: ...4 14 ordering supplies 8 3 P Panel Settings 2 6 5 11 paper custom sizes 4 31 damaging to the printer 4 4 envelopes 4 17 glossy 4 26 labels 4 21 loading in the paper trays 4 8 long paper 4 31 printing on specialty media 4 17 setting sizes 4 7 setting trays 4 7 setting types 4 7 storage guidelines 4 4 supported 4 2 types 4 2 unacceptable media types 4 4 usage guidelines 4 3 paper tray loading paper ...

Страница 121: ... 2 laser 1 3 maintenance 1 3 operational 1 4 printing guidelines 1 5 sales and support center 7 15 symbols 1 7 safety symbols marked on product 1 7 selecting printing options 4 14 printing options for an individual job Windows 4 15 printing preferences Windows 4 14 setting printer s IP address dynamically 3 6 printer s IP address manually 3 7 the printer s IP address automatically Windows only 3 5...

Страница 122: ... links 7 15 information 2 10 website resources 7 15 Windows install printer drivers for Windows 2000 or later 3 9 printing options 4 15 selecting printing options for an individual job 4 15 X Xerox supplies recycling programs 8 4 website resources 7 15 ...

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