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User Guide

How do I start using Remote Services?

Contact

Click [Contact] to open an
automatically addressed email
message you can send to Xerox
Support.

Software Updates

Click [Software Updates] to
download operating system patches,
Remote Service patches, and
DocuSP patches. This link appears on
the Home page only when software
updates are available. Alternately, you
can access the Software Updates
page via the Software Updates tab on
the [Home: Support Requests] page.

Link

Description

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Содержание DOCUSP 50.XX

Страница 1: ...User Guide Xerox Document Services Platform Series DocuSP Remote Services 701P44134 June 2005 Versions 50 xx...

Страница 2: ...hout limitation material generated from the software programs which are displayed on the screen such as icons screen displays looks etc Printed in the United States of America XEROX and all Xerox prod...

Страница 3: ...fer 8 Modify proxy server settings 10 4 How do I request Xerox support Accept a Xerox request to enable desktop sharing 11 Email Contact 12 5 How does Xerox ensure quality support Remote Monitoring RM...

Страница 4: ...Table of contents ii User Guide 9 How are software updates delivered Types of software updates 27...

Страница 5: ...tomatically to facilitate rapid problem analysis and resolution Share either view only access to your desktop or share the control of your Remote Services cursor and desktop with Xerox Support Desktop...

Страница 6: ...2 User Guide What is DocuSP Remote Services...

Страница 7: ...ore Remote Services is ready to provide full service settings for your network configuration need to be verified by your Xerox customer service representative If your system uses a proxy server settin...

Страница 8: ...ll system features Launching the Remote Services application All features included within Remote Services are accessible through the Home page To open the Remote Services Home page 1 Place your cursor...

Страница 9: ...accept a verbal request from Xerox Support to activate two way online communication The Support Access page is used to communicate with Xerox using a dynamic chat window and to enable permission based...

Страница 10: ...rox Support Software Updates Click Software Updates to download operating system patches Remote Service patches and DocuSP patches This link appears on the Home page only when software updates are ava...

Страница 11: ...tup 2 Select the General Settings tab A list of features you may either enable or disable are listed on the page To enable a feature place a checkmark in the feature box Clear the check mark to disabl...

Страница 12: ...Capture Data after Transfer checkbox This eliminates the redundant storage of the files on your system Or if you want to save the captured files clear the checkbox 4 Enable Job Data Capture is enable...

Страница 13: ...re data transmission This number is provided by Xerox Support Save to CD If desired the operator may store captured data using CD writer when one is available FTP Server If your system is functioning...

Страница 14: ...ministrators can modify the system settings of the HTTP and FTP proxy servers HTTP Proxy Server HTTP Proxy Port FTP Proxy Server FTP Proxy Port Username distinct usernames may be utilized for HTTP Pro...

Страница 15: ...to click the Home Support Access link to enable remote desktop sharing Desktop sharing enables Xerox to remotely troubleshoot problems quickly in real time You can also send Xerox an email message tha...

Страница 16: ...direct you to specific screen or menu locations or to directly resolve operational issues If Xerox Support wants to share your desktop with view only rights you will receive an Invite Observe message...

Страница 17: ...s page includes ID identifies the tracking number assigned Click an ID link to pop open additional details Type classifies requests by OS or patch Status indicates whether you have accepted completed...

Страница 18: ...nsmitted only if a Job Capture is performed directly via the Capture or Capture Transfer page Data Capture Transfer Data Capture Transfer is a script that customers are asked to execute when additiona...

Страница 19: ...dditional script on a device and immediately initiate script execution Software Updates Each time the Remote Services application opens the system checks for software updates from the Xerox Support Se...

Страница 20: ...16 User Guide How does Xerox ensure quality support...

Страница 21: ...n transfer the data file at another time Data may be transferred directly to your Xerox Support Server to a local FTP site or to a CD writer The Problem Reporting page displays the following options C...

Страница 22: ...ailable if you select Machine as the Data Type 4 Enter a Call Log ID number This field is blank by default NOTE The Call Log ID facilitates transmission tracking This information is provided by Xerox...

Страница 23: ...mns The Status column indicates whether the file is Not Transferred In Progress or Completed 2 Select the file you want to transfer 3 If desired you may click the arrow positioned before the File ID T...

Страница 24: ...e Data Type option you select is Job or Machine Job you can select a Job Type and a Job ID from the drop lists These menus are unavailable if you select Machine as the Data Type 4 Enter a Call Log ID...

Страница 25: ...s on the Home page Click this link to open the Files to Transfer table To transfer files listed in this table follow steps 2 through 4 in the topic Transfer File Cleanup Each time you capture and save...

Страница 26: ...22 User Guide How are problems identified and reported To delete a single file highlight the row and click Delete To delete all files listed in the table click Delete All...

Страница 27: ...can visit the MeterAssistant page to verify the name and reading of each meter through the Home MeterAssistant page This page will provide the following information The date and time of the last mete...

Страница 28: ...24 User Guide Can I automatically submit meter readings...

Страница 29: ...s received Remote Services Installation software updates installed Support Access sessions of interactive support and desktop sharing MeterAssistant formerly called Billing if enabled presents transmi...

Страница 30: ...26 User Guide Is an activity history available...

Страница 31: ...atibility with your site configuration Information provided with each update patch include Patch ID Patch type Installation status Date Time stamp You may accept install or reject any update To manual...

Страница 32: ...28 User Guide How are software updates delivered...

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