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Windows Troubleshooting

Chapter 4: Windows / Peer-to-Peer Network Setup

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4-29

Verify that the port name in the Print to the following
port list matches the name given when the printer was
installed. If necessary reselect the correct name.

Start an application and send a print job to the printer. If
printer still does not print contact Xerox Customer
Support.

Содержание DocuPrint N2825

Страница 1: ...The Xerox DocuPrint Network Laser Printers Technical Information Guide VERSION 4 0 2 ...

Страница 2: ...ws Microsoft Word MS and MS DOS are trademarks of Microsoft Corporation Univers is a trademark of Linotype AG or its subsidiaries WordPerfect is a trademark of WordPerfect Corporation Centronics is a trademark of Centronics Corporation Macintosh and TrueType are trademarks of Apple Computer Incorporated OnPage is a trademark of COMPUTER applications Inc All other product names are trademarks trade...

Страница 3: ...Network 2 1 Overview 2 3 Objective 2 3 Requirements 2 3 Organization 2 4 Quick Steps For Connection Setup 2 5 Set An IP Address 2 6 Static Addressing 2 7 Setting from the Control Panel 2 7 Setting from Windows Operating Systems 2 9 Setting from Unix Operating Systems 2 11 Dynamic Addressing RARP BOOTP 2 13 Dynamic Addressing DHCP 2 14 Setting a SUBNET MASK at the Control Panel 2 15 Setting from Wi...

Страница 4: ...xternal Ether net Adapter to factory defaults 2 24 DIP Switch settings for your CentreDirect External Print Server External Ethernet Adapter 2 25 Where do I go from here 2 26 Chapter 3 Novell NetWare Setup 3 1 Introduction 3 2 Objective 3 2 Requirements 3 2 NetWare 3 1X Print Server Setup NetWare 4 X 5 0 NDS Print Server Setup 3 3 Setup with CentreWare DP 3 3 Advanced Setup in Bindery Mode or for ...

Страница 5: ...stall Steps TCP IP Protocol 4 13 Quick Install Steps DLC LLC Protocol 4 16 Quick Install Steps AppleTalk Protocol 4 18 Windows Troubleshooting 4 20 Requirements 4 20 Windows all versions Quick Check 4 20 Quick Check For CentreDirect External Print Server External Ethernet Adapter NetBEUI 4 22 Windows95 98TroubleshootingforDocuPrintNetworkPrinters 4 23 Windows 95 98 For CentreDirect External Print ...

Страница 6: ...ts 5 8 Macintosh Quick Check 5 8 Macintosh Troubleshooting Step by Step 5 9 Chapter 6 UNIX Network Setup 6 1 Introduction 6 2 Chapter 7 OS 2 Network Setup 7 1 Overview 7 2 Objective 7 2 Requirements 7 2 Compatibility 7 3 Network Operating Systems 7 3 Required OS 2 FIXPACKS 7 3 Quick Step OS 2 Warp Server V 4 0 7 4 Quick Install Setup 7 4 Troubleshooting 7 5 Step by Step Setup for IBM TCP IP for OS...

Страница 7: ...e Your Web Browser 9 3 Additional information on Internet Services 9 4 Appendix A Telnet and NBMON command mode options A 1 Introduction A 2 Monitor Menu A 3 Configure Console A 4 Display summary configuration parameters A 4 Display set ethernet options A 5 Flash firmware load enable disable A 5 Display set IP address A 5 Limit monitor network access by password A 6 Network protocols menu A 6 Appl...

Страница 8: ... 8 DocuPrint Technical Information Guide Reset nvram to factory defaults A 12 Print ASCII test page A 12 Print Postscript test page A 12 A 12 A 12 ...

Страница 9: ... a p t e r 1 Document Introduction 1 2 Purpose of this Section 1 2 Objective 1 2 Requirements 1 2 How Can I Print This 1 3 Other Information Resources 1 4 How Do I Proceed 1 5 First Time Printer Setup 1 5 Configuration of an Existing Printer 1 5 ...

Страница 10: ...hnical Information Guide TIG Objective Using the information contained in this document System Administrators will be able to connect the DocuPrint printer to their network configure the printer for optimum printing performance and troubleshoot printing problems Requirements To correctly install and configure your printer based on the information in this document you will need A DocuPrint network ...

Страница 11: ...lick your mouse on the File drop down menu and select Print Please be aware that this is a large document You may want to select specific pages to print rather than the entire document You can do this in the Print dialogue box You may get Help on operating the Adobe Acrobat Reader application at any time by clicking the Help drop down menu and selecting Acrobat Reader Help or by pressing the F1 ke...

Страница 12: ...rinter information than is contained in the User Guide The CentreWare DP User Guide explains how to install and use CentreWare DP Services to install connect and configure Xerox printers on a network The CentreWare for Unix Systems and TTY User Guides provide an experienced System Administrator with information required to install the printer in various Unix environments User Guide and set up info...

Страница 13: ...s Software Installation and Troubleshooting information for the Macintosh Chapter 6 UNIX Network Setup contains a reference to Software Installation for the various supported UNIX platforms Chapter 7 OS 2 Network Setup contains Software Installation and Troubleshooting information for the OS 2 operating system Configuration of an Existing Printer Chapter 8 CentreWare DP and CentreWare MC provides ...

Страница 14: ...How Do I Proceed 1 6 DocuPrint Technical Information Guide ...

Страница 15: ...TP 2 13 Dynamic Addressing DHCP 2 14 Setting a SUBNET MASK at the Control Panel 2 15 Setting up APPSOCKET 2 17 Setting DEFAULT GATEWAY at the Control Panel 2 19 Print the Configuration Sheet 2 21 Resetting the Printer 2 23 To Reset your printer from the Control Panel 2 23 To Reset your CentreDirect External Print Server External Ether net Adapter 2 23 To Reset your CentreDirect External Print Serv...

Страница 16: ...Connecting to Your Network 2 2 DocuPrint Technical Information Guide DIP Switch settings for your CentreDirect External Print Server External Ethernet Adapter 2 25 Where do I go from here 2 26 ...

Страница 17: ...or Objective The objective of this chapter is to enable you to Identify the overall steps to physically connect and configure your printer to work with your network Connect network cabling to your printer Requirements In general the requirements needed for printer connection and setup include Appropriate cabling to link the printer to your network A working knowledge of your network cabling scheme...

Страница 18: ...nnecting the printer to a TCP IP network Setting a SUBNET MASK at the Control Panel page 2 15 provides the detailed steps for setting a security mask on a TCP IP network Setting up APPSOCKET page 2 17 provides the detailed steps for configuring the printer to use the AppSocket protocol on your network Setting DEFAULT GATEWAY at the Control Panel page 2 19 provides the detailed steps for setting yo...

Страница 19: ...onfiguration Sheet to determine the printer s current Network settings See the section Print the Configuration Sheet page 2 21 3 If you are connecting this printer using TCP IP protocol refer to the section Set An IP Address page 2 6 4 Go to the appropriate chapter s within this Technical Information Guide TIG covering your workstation Operating System and follow the setup instructions provided 5 ...

Страница 20: ...manually by the System Administrator Dynamic Addressing RARP BOOTP TCP IP address is assigned automatically by the Server Dynamic Addressing DHCP Dynamic Host Resolution Protocol TCP IP address is assigned automatically by the Server This section contains procedures for each of these methods Determine which method will be used for your network and follow the steps of the appropriate procedure The ...

Страница 21: ... Menus Ethernet Menu 2 Press Item Up or Item Down until you see Ethernet Menu IP Address Res 3 Press Value Up or Value Down You will see IP Address Res Static 4 Press Enter You will see Ethernet Menu IP Address Res 5 Press Item Up or Item Down until you see Ethernet Menu IP Address If you use the Xerox CentreDirect External Print Server External Ethernet Adapter to connect your printer to the netw...

Страница 22: ...e key is pressed Holding down Value Up or Value Down causes continuous scrolling through the values 8 To change other characters in the IP address press Item Up or Item Down to scroll right or left respectively through the character string then press Value Up or Value Down to change the value of the character above the cursor as in Step 4 9 When you have completed setting the IP address press Ente...

Страница 23: ... of a device on the network This step is required 3 Create a static ARP entry by typing the following command arp s x x x x aa aa aa aa aa aa Enter where x x x x is the IP address you are assigning and aa aa aa aa aa aa is the Ethernet Address The Ethernet Address can be found on the Configuration Sheet If you are using a XeroxCentreDirect External Print Server External Ethernet Adapter the Ethern...

Страница 24: ...oceeding 6 When the telnet window appears type Enter exclamation point and then yes Enter to enter monitor mode 7 Type I Enter to enter the IP address Enter the desired IP address 8 Reboot the network interface by typing R Enter When you reboot the network interface you will lose your telnet connection Close the telnet session window and open a new connection after the network interface has reboot...

Страница 25: ...e following commands depending on your system arp s ether name aa aa aa aa aa aa Enter no leading zeros RS 6000 arp s name aa aa aa aa aa aa Enter no leading zeros most UNIX systems arpbypass set name 0xaa 0xaa 0xaa 0xaa 0xaa 0xaa Enter AT T and NCR where aa aa aa aa aa aa is the Ethernet Address For example on a SunOS system if the Ethernet Address was 0040C800012B and the host name was Alpha you...

Страница 26: ...he power off and on before proceeding 6 When the telnet window appears type Enter exclamation point and then yes Enter to enter monitor mode 7 Type I Enter to enter the IP address Enter the desired IP address 8 Reboot the network interface by typing R Enter When you reboot the network interface you will lose your telnet connection Close the telnet session window and open a new connection after the...

Страница 27: ...Obtain the hardware and TCP IP addresses from the Configuration Sheet 4 Update the RARP BOOTP server s etc ethers and the etc hosts files with a host name TCP IP and hardware addresses Consult your UNIX documentation for more RARP BOOTP server configuration details If you are using the Xerox CentreDirect External Print Server External Ethernet Adapter to connect your printer to the network make su...

Страница 28: ...onfiguration page 3 Obtain the hardware and TCP IP addresses from the Configuration Sheet 4 Update the lease time if necessary depending on your printer usage patterns If you are using the Xerox CentreDirect External Print Server External Ethernet Adapter to connect your printer to the network make sure the Adapter is powered on in addition to the printer When the CentreDirect External Print Serve...

Страница 29: ...haracter above the cursor The value is incremented or decremented by 1 each time the key is pressed Holding down Value Up or Value Down causes continuous scrolling through the values 5 To change other characters in the Subnet Mask press Item Up or Item Down to scroll right or left respectively through the character string then press Value Up or Value Down to change the value of the character above...

Страница 30: ...e Subnet Mask from the Control Panel as described in the previous section 1 Open a telnet session Windows Open a MS DOS window type telnet x x x x Enter where x x x x is the IP address Unix Type telnet hostname in a shell 2 Type Enter and then yes Enter to enter monitor mode 3 Select the Network Protocols Menu N Enter 4 Select the TCP IP Options Menu T Enter 5 Select the Engine Options Menu E Ente...

Страница 31: ...ernet Menu AppSocket Enabl 3 Press Value Up or Value Down until you see AppSocket Enabl On or Off 4 Press Enter You will see Ethernet Menu AppSocket Enabl 5 Press On Line You will see Ready If you are using the Xerox CentreDirect External Print Server External Ethernet Adapter to connect your printer to the network you cannot use the control panel to enable AppSocket Use the telnet procedure that ...

Страница 32: ... telnet session Windows Open a MS DOS window type telnet x x x x Enter where x x x x is the IP address Unix Type telnet hostname in a shell 2 Type Enter and then yes Enter to enter monitor mode 3 Select the Network Protocols Menu N Enter 4 Select the TCP IP Options Menu T Enter 5 Select the Socket Options Menu S Enter 6 Type y Enter 7 Select y Enter to enable or n Enter to disable AppSocket TCP So...

Страница 33: ...wn causes continuous scrolling through the values 5 To change other characters in the Default Gateway address press Item Up or Item Down to scroll right or left respectively through the character string then press Value Up or Value Down to change the value of the character above the cursor as in Step 4 6 When you have completed setting the Default Gateway address press Enter You will see Ethernet ...

Страница 34: ...1 Open a telnet session Windows Open a MS DOS window type telnet x x x x Enter where x x x x is the IP address Unix Type telnet hostname in a shell 2 Type Enter and then yes Enter to enter monitor mode 3 Select the Network Protocols Menu N Enter 4 Select the TCP IP Options Menu T Enter 5 Select the Engine Options Menu E Enter 6 Type y Enter 7 Select Default router gateway g Enter 8 Enter the new D...

Страница 35: ...ntil you see Menus Print Menu on the Display 2 Press Item Up or Item Down until you see Print Menu Config Sheet on the Display 3 Press Enter You will see Ready 4 Review the current settings and make any modifications necessary for your network application If you are using the Xerox CentreDirect External Print Server External Ethernet Adapter to connect your printer to the network you cannot use th...

Страница 36: ...on and D2 in the down position 2 Unplug the power cord from the Adapter 3 Wait 5 seconds and plug the power cord into the Adapter 4 The Adapter will print a Configuration Sheet after approximately 15 seconds Male sure that the Xerox CentreDirect External Print Server External Ethernet Adapter is attached to the printer If a Configuration Sheet does not print Make sure that the DIP switches are in ...

Страница 37: ...ee Restart Printer Yes 4 Press Enter You will see Job Menu Restart Printer 5 Press On Line You will see Ready To Reset your CentreDirect External Print Server External Ethernet Adapter 1 Unplug the power cord from the CentreDirect 2 Wait 5 seconds and plug the power cord into the CentreDirect 3 Power cycle the printer If you are using the Xerox CentreDirect External Print Server External Ethernet ...

Страница 38: ...on 2 Unplug the power cord from the CentreDirect 3 Wait 5 seconds and plug the power cord into the CentreDirect 4 Wait 30 seconds for the Centre Direct to start up reboot 5 Quickly toggle DIP Switch D1 up and down at least 10 times 6 Return the DIP switches to normal operation settings i e D1 up D2 up or D1 up D2 down See DIP Switch settings for your CentreDirect External Print Server External Eth...

Страница 39: ...de D1 D2 Up Up Services print jobs Allows CentreWare DP administration Configuration Page not printed at start up Telnet and NBMON sessions not allowed Up Down Services print jobs Allows CentreWare DP administration Configuration Page is printed at start up Telnet and NBMON sessions are allowed Down Up Reserved Do not use Down Down Factory Reset Mode see instruction on previous page ...

Страница 40: ...s chapter enabled you to connect your printer to your network Retain the Configuration Sheet you printed as a reference to the network configuration of your printer Proceed next to the chapter within this TIG that covers your workstation Operating System and follow the setup instructions provided How Do I Proceed page 1 5 ...

Страница 41: ...tup 3 3 Setup with CentreWare DP 3 3 Advanced Setup in Bindery Mode or for NDS NetWare Direc tory Services Network 3 3 Netware NDPS NEPS Novell Distributed Print Services 3 4 NetWare Troubleshooting 3 5 Requirements 3 5 NetWare Troubleshooting Quick Check 3 6 Novell NetWare Troubleshooting Step by Step 3 7 Novell NetWare Hardware Step by Step 3 7 Novell NetWare Software Step by Step 3 9 ...

Страница 42: ...rements In general the requirements needed for printer connection and setup include A workstation with the Windows operating system software installed for that station and a working knowledge of the operating system CentreWare DP and appropriate print driver software loaded on your workstation For a NetWare 3 1X or later network running the IPX protocol you must be logged in with SUPERVISOR or ADM...

Страница 43: ...e CentreWare DP software supplied on your Printer Management Software CD will provide you with the quickest and easiest method for installing your printer on a network Everything you need to know to use this software is contained in the help files If you prefer a User Guide in several languages is provided in pdf form on the Printer Management software CD in the Doc folder Please take a minute to ...

Страница 44: ... In order to access Xerox printers in this environment you will need the Xerox Gateway software installed on your system The latest version of the Xerox Gateway Software is available on the Xerox Web site www xerox com Instruction are available on the web site on how to install your printer for use with NDPS They are contained in the CentreWare for NDPS User Guide ...

Страница 45: ...pplication If the job prints no further system troubleshooting will be necessary For problems with the appearance of your document once it has printed consult the Troubleshooting chapter of the DocuPrint System Administrator Guide Requirements You are operating a Windows based system with the CentreWare DP software and at least one print driver installed You are a NetWare Network Administrator OR ...

Страница 46: ...ect print queue Also verify that the user has access to the DocuPrint printer queue 4 Verify that the DocuPrint NetWare print queue exists is accepting jobs and has a Print Server attached If not try using Setup Wizard in CentreWare DP to reconfigure the print queue 5 Print out a Configuration Sheet Verify that Printer Server is enabled Try setting the frame type to the frame type your NetWare Ser...

Страница 47: ...tation Complete both of these procedures then run a test print from your software application If the job prints no further system troubleshooting will be necessary Novell NetWare Hardware Step by Step 1 Check LED activity on the printer Link green LED should be ON whenever it is connected to an active network Traffic orange LED should flicker with data reception 2 VERIFY cable connections If possi...

Страница 48: ...er which serves the print queue you have assigned to the DocuPrint printer NDS Tree for NetWare 4 1X NDS and later is set for the correct NDS tree name NDS Context for NetWare 4 1X NDS and later is set for the correct NDS Context Print Server PServer Name is set for the name selected for this DocuPrint printer to act as a print server Novell Mode is correctly set 6 If any changes are made reset th...

Страница 49: ... installed 2 Launch the CentreWare DP software In Windows 95 98 WindowsNT 4 0 or Windows 2000 click on the Start button and slide the highlight up to the Programs entry In the next fold out window slide the highlight up or down until you reach the CentreWare DP entry Release the mouse button to launch 3 If the desired printer s name appears your printer is communicating through the network Select ...

Страница 50: ... create a new queue to test the printer If your printer is configured to service both NDS and Bindery mode queues make sure the Primary Server is not in the NDS tree the printer is configured for 7 Exit this window and select the Tools drop down menu 8 Select the Send File menu item 9 When the dialog box appears select the proper directory and file for downloading Be sure this is a known good file...

Страница 51: ...pe are correct The Xerox CentreDirect External Print Server External Ethernet Adapter has only an RJ45 connector 16 If any changes are made reset the printer from the Control Panel or if connected to the network with a Xerox External Ethernet Adapter cycle the power to the Adapter off and on and allow two minutes for the printer to reattach to the desired fileserver 17 Run a test print again If th...

Страница 52: ...NetWare Troubleshooting 3 12 DocuPrint Technical Information Guide ...

Страница 53: ...entreDirectExternalPrintServer ExternalEthernet Adapter 4 7 Windows 95 98 Peer to peer Network Peer ro Peer IPP 4 11 Requirements 4 11 Step by Step Setup Peer to Peer 4 11 Windows NT 4 0 Network 4 12 Introduction 4 12 Preliminary Steps 4 12 Quick Install Steps TCP IP Protocol 4 13 Quick Install Steps DLC LLC Protocol 4 16 Quick Install Steps AppleTalk Protocol 4 18 Windows Troubleshooting 4 20 Win...

Страница 54: ...er External Ethernet Adapter NetBEUI 4 22 Windows95 98TroubleshootingforDocuPrintNetworkPrinters 4 23 Windows 95 98 For CentreDirect External Print Server Exter nal Ethernet Adapter NetBEUI 4 25 Windows NT 4 0 Troubleshooting TCP IP 4 26 Windows NT 4 0 Troubleshooting DLC LLC 4 28 Windows NT 4 0 Troubleshooting AppleTalk 4 30 ...

Страница 55: ... The objective of this chapter is to provide the required information to enable you to connect and set up your DocuPrint printer on your network as quickly as possible Requirements Basic requirements for network printer connection and setup are listed for various workstation operating systems within the sections contained in this chapter In general the requirements needed for printer connection an...

Страница 56: ...the screen 3 Return to the CD Navigator on your DocuPrint CD ROM Select Additional Software Utilities Select Install Win95 98 Peer to Peer Tool OR Run the Setup program located on your DocuPrint CD ROM in the folder CD drive instal utility Win95 Peer to Peer 4 At the Welcome screen click Next 5 The Destination Location screen will appear showing where the files will be installed Change the directo...

Страница 57: ...me for the queue you just installed Note this information to be used when connecting a port to this queue 10 The Setup Complete window will appear Select the radio button to reboot your computer Click Finish 11 If you wish to view the ReadMe file click Yes otherwise click No 12 When your system restarts find the DLL Tool program group and double click the Xerox DLL Config icon 13 The Configuration...

Страница 58: ...ur spool directory 18 You will be returned to the configuration screen Select the Exit radio button to reboot your computer Click Finish 19 The print queue will be created Start your windows control panel and double click Printers Windows 95 98 Users 1 Select a printer with the right mouse button Select the Properties entry in the cascade menu 2 Select the Details TAB and use the Ports drop list m...

Страница 59: ...oup name of WORKGROUP This is the same default name used by Microsoft Windows If you have changed the NetBEUI group name on your workstation the group name of the CentreDirect External Print Server External Ethernet Adapter must be changed to match that of your workstation If you are running IPX or TCP IP on your network in addition to NetBEUI you may use CentreWare DP to change the NetBEUI group ...

Страница 60: ...ommand option to show the list of CentreDirect External Print Servers In this case the syntax is showprn exe d where is a number between 0 and 7 Some experimentation may be required to find the correct port number 4 Verify that the CentreDirect External Print Server appears in the list The default name is of the format XRXaaaaaa where aaaaaa are the last six digits of the CentreDirect Ethernet add...

Страница 61: ...n list 10 Type y to modify the current settings 11 Type y to modify the group name Enter the new group name so that it matches the group name of your workstation 12 If you wish to modify the NetBEUI name of the CentreDirect External Print Server External Ethernet Adapter type y Otherwise type n 13 Return to the network settings option list 14 Type X to return to the monitor options list 15 Type R ...

Страница 62: ...er 1 Open the Network Neighborhood Find the computer named XRXaaaaaa 2 Open the CentreDirect External Print Server External Ethernet Adapter icon by double clicking 3 Double click on the printer icon inside the CentreDirect External Print Server External Ethernet Adapter 4 Follow the Add Printer Wizard to install the correct print driver 5 Send a test print to verify correct setup ...

Страница 63: ...to Your Network Print the Configuration Sheet page 2 21 Retain this page for reference 2 Check the Configuration Sheet and verify that the IPP protocol is enabled and note the IPP print queue name 3 Load your DocuPrint CD 4 Run the CD Navigator on your DocuPrint CD ROM run setup32 exe Select your language Select Install Printer Drivers Follow the instructions on the screen 5 Restart your PC 6 Sele...

Страница 64: ...en the Quick Install Steps will detail the installation based on the protocol used on your network The CentreWare DP program on your Printer Management Software CD ROM can also be used to monitor and configure the printer Preliminary Steps 1 Print the Configuration Sheet Details are in Chapter 2 Connecting to Your Network Print the Configuration Sheet page 2 21 Retain this page for reference 2 Che...

Страница 65: ...rify that the TCP IP protocol has been loaded 3 Select the Services TAB and verify that Microsoft TCP IP Printing is loaded 4 If this software is not present install it using the documentation provided by Microsoft Then return to this document 5 Open the Control Panel and double click the Printers icon 6 Double click Add Printer 7 The Add printer Wizard starts 8 Verify that My Computer is selected...

Страница 66: ...u entered is in the list and correct The check box to the left of the address must be checked if it is not check it then select Next 14 Insert the DocuPrint CD ROM and click Have Disk 15 Click the Browse button and select the directory containing the Windows NT drivers The path is CDdrive instal winnt40 16 Select the INF file then click Open 17 The Wizard will return you to the previous dialog Ver...

Страница 67: ...n of the test print click Yes 22 Send a print job to the printer 23 Check the print job for print quality If print quality problems exist use the print quality section of the DocuPrint System Administrator Guide to correct the problem 24 If your print job did not print see the Windows Troubleshooting page 4 20 for your operating system to correct the problem For printers connected to a Windows NT ...

Страница 68: ...on 5 Double click Add Printer 6 The Add printer Wizard starts 7 Verify that My Computer is selected and click Next 8 Click Add Port 9 Select the Hewlett Packard Network Port in the Available Print Monitors box and click OK 10 Enter a unique name for the port to be used in the area provided 11 Choose the Port Address from the list of ports 12 Click Timers and verify that the Job Based connection is...

Страница 69: ...that printer to be the default then click Next 19 If the printer will not be shared click Next To share the printer enter a Share Name check the share checkbox then click Next 20 At the next dialog it is recommended that you print a test page Click Finish 21 Wait for the Test Print to print A new dialog will ask for confirmation of the test print click Yes 22 Send a print job to the printer 23 Che...

Страница 70: ...e Control Panel and double click Printers icon 5 Double click Add Printer 6 The Add printer Wizard starts 7 Verify that My Computer is selected and click Next 8 Click Add Port 9 Select the AppleTalk Printing Devices and click New Port 10 Click on Ethernet and select the device 11 Choose the DocuPrint device from the list then click OK 12 Click OK The Wizard will return you to the previous dialog V...

Страница 71: ...default then click Next 18 If the printer will not be shared click Next To share the printer enter a Share Name check the share checkbox then click Next 19 At the next dialog it is recommended that you print a test page Click Finish 20 Wait for the Test Print to print A new dialog will ask for confirmation of the test print click Yes 21 Send a print job to the printer 22 Check the print job for pr...

Страница 72: ... version Windows all versions Quick Check 1 Verify that the printer is plugged in turned on and connected to an active network If you use the Xerox CentreDirect External Print Server External Ethernet Adapter to connect the printer to the network ensure that is is plugged in and connected to the printer s parallel port 2 Verify that the printer is receiving network traffic by monitoring the LED s ...

Страница 73: ...l console screen On large networks using multiple IPX frame types it is CRITICAL that the frame type be set correctly 6 Verify that the Primary Server is set Primary Server should have been set during initial queue setup and installed using CentreWare DP If it is not set use CentreWare DP to set it and reset the printer Setting the Primary Server is extremely important on large networks 7 If the a...

Страница 74: ...Print and Configurtion Sheet and verify that the Microsoft Windows Print Services are enabled on the CentreDirect 3 Verify that the Windows workstation has the NetBEUI protocol correctly loaded and bound to the ethernet adapter in the workstation 4 If there are multiple workgroups on your network make sure that you look in the correct workgroup for the CentreDirect In some cases this may different...

Страница 75: ...to On 2 Verify that the NetBEUI PDL is properly set depending on your driver 3 From a workstation desktop use the right mouse button and select Network Neighborhood then with the left mouse button select Properties from the cascade menu 4 The Network dialog will appear Select the Configuration tab 5 Check the list of installed network components for the following items Xerox Peer to Peer Client fo...

Страница 76: ...rify that you have selected the correct driver for your printer 10 Right mouse click on the printer icon and select Properties 11 Select the Details tab 12 Verify the driver name in the Print using the following driver list If necessary reselect or install a new driver 13 Verify the port name in the Print to the following port list If necessary reselect the correct name 14 Start an application and...

Страница 77: ...BEUI as the default protocol 1 Right click on the Network Neighborhood icon on the desktop 2 Select Properties from the context menu 3 Select NetBEUI from the list of installed components 4 Select the Properties button 5 Select the Advanced tab in the NetBEUI properties dialog 6 Check the Set this protocol to be the default protocol checkbox 7 Select the OK button 8 Close the Network dialog and re...

Страница 78: ...ation Current IP Address is set correctly note this address if it is assigned dynamically Subnet Mask is set correctly if used Default Gateway is set correctly if used Check the LPR and AppSocket settings and verify they are set as desired These settings are not critical to operation but provide some security and usability features 2 Verify the PDL in the Ethernet Menu area of the Configuration Sh...

Страница 79: ...8 Once rebooted select the Start button and Settings then select the Printers folder The printers window will appear 9 Verify that you have loaded and selected the correct driver for your printer 10 Right mouse click on the printer icon and select Properties 11 Select the Ports tab 12 Verify that the IP Address in the Print to the following port list is the same as the one from the Configuration S...

Страница 80: ...k Neighborhood then with the left mouse button select Properties from the cascade menu 3 The Network dialog will appear Select the Protocols tab 4 Check the list of installed network components for the following item DLC Protocol 5 If you have elected to run CentreWare DP you must also have loaded Novell NetWare Client 32 and an IPX SPX Compatible protocol component You may also discover printers ...

Страница 81: ...erify that the port name in the Print to the following port list matches the name given when the printer was installed If necessary reselect the correct name 12 Start an application and send a print job to the printer If printer still does not print contact Xerox Customer Support ...

Страница 82: ...contains the desired zone name or all zones 3 From the server desktop use the right mouse button and select Network Neighborhood then with the left mouse button select Properties from the cascade menu 4 The Network dialog will appear Select the configuration tab 5 Check the list of installed network components for the following item AppleTalk Protocol 6 If you have elected to run CentreWare DP you...

Страница 83: ... your printer 10 Right mouse click on the printer icon and select Properties 11 Select the Ports tab 12 Verify the AppleTalk name in the Print to the following port list If necessary reselect the correct name 13 Start an application and send a print job to the printer If printer still does not print contact your Customer Support ...

Страница 84: ...Windows Troubleshooting 4 32 DocuPrint Technical Information Guide ...

Страница 85: ...ective 5 2 Requirements 5 2 Quick Step Overview 5 3 Macintosh Driver Installation 5 4 Requirements 5 4 Driver Installation for Macintosh System 7 0 5 4 Step by Step Setup AppleTalk 5 5 Macintosh Troubleshooting 5 8 Requirements 5 8 Macintosh Quick Check 5 8 Macintosh Troubleshooting Step by Step 5 9 ...

Страница 86: ... provide the required information to enable you to connect and set up your DocuPrint printer on your network using your specific workstation operating system Requirements In general the requirements needed for printer connection and setup include A workstation with the appropriate operating system software installed for that station A working knowledge of the operating system being used on your wo...

Страница 87: ...r step by step instructions 2 Install the DocuPrint Macintosh Driver per the instructions provided in the section Macintosh Driver Installation page 5 4 3 Select DocuPrint printer and zone if used in the Chooser 4 Print a one page job from your software application 5 If you are not able to print consult the section Macintosh Troubleshooting page 5 8 for information on your network configuration ...

Страница 88: ...tallation for Macintosh System 7 0 1 Insert the CD in your CD ROM drive 2 Double click on the disk icon 3 Double click on Instal folder 4 Double click on Driver folder 5 Double click on the DocuPrint Installer icon 6 Follow the Installation Instructions when prompted 7 Click on the Install button for Easy Installation For more up to date information on installing your DocuPrint driver refer to the...

Страница 89: ...k protocol at the printer s Control Panel follow these steps 1 Press Menu Up or Menu Down until you see Menus Ethernet Menu 2 Press Item Up or Item Down until you see Ethernet Menu ETalk Enable 3 Press Value Up or Value Down You will see ETalk Enable On 4 Press Enter You will see Ethernet Menu ETalk Enable 5 Press On Line You will see Ready 6 Restart the printer ...

Страница 90: ...ars at the right side of this box to locate the icon Your network may be divided into AppleTalk Zones You can tell if there are zones by the appearance of the CHOOSER window When the CHOOSER program detects multiple zones the left window will be reduced in size The lower half of the CHOOSER window will be a zone list Identify then select the zone in which the DocuPrint printer is located 6 When yo...

Страница 91: ...tions installed on your printer 11 Go to Step 16 FOR RECONFIGURATION OF EXISTING PRINTERS 12 Click on Select PPD The window displays a list of PostScript printer description files 13 Highlight the PPD file for the desired printer 14 Click Select 15 Select Configure and set your driver with the options installed on your printer 16 Click OK when finished 17 Close the window to exit the Chooser ...

Страница 92: ...cuPrint System Administrator Guide Requirements A workstation with the appropriate DocuPrint print driver installed A working knowledge of the operating system System 7 0 or higher being used on your workstation Proper cabling in use to connect your printer to the network Macintosh Quick Check 1 Start the Chooser in Operating System 7 0 or greater software 2 If the printer name appears your printe...

Страница 93: ... monitoring the LEDs on the back of the printer When the printer is connected to a functioning network receiving traffic its link LED will be green and its orange traffic LED will be flashing rapidly 4 From the Control Panel verify that EtherTalk is enabled If not enable it in the Control Panel see page 5 5 and reset the printer 5 Print a Configuration sheet and verify that EtherTalk is enabled Re...

Страница 94: ...5 10 DocuPrint Technical Information Guide ...

Страница 95: ...Chapter 6 UNIX Network Setup 6 1 UNIX Network Setup C h a p t e r 6 Introduction 6 2 ...

Страница 96: ...bout the connection and configuration of your printer in UNIX environments refer to the following documentation also included on your Printer Management Software CD in the doc unix folder For Solaris systems CentreWare for UNIX Systems User Guide For TTY TTY Printer Services User Guide ...

Страница 97: ... OS 2 Warp Server V 4 0 7 4 Quick Install Setup 7 4 Troubleshooting 7 5 Step by Step Setup for IBM TCP IP for OS 2 7 6 OS 2 Software Installation 7 7 Installing the DocuPrint OS 2 Print Driver 7 7 OS 2 Troubleshooting 7 8 Requirements 7 8 OS 2 Quick Check 7 8 TCP IP for OS 2 versions 2 0 3 0 3 1 4 0 7 9 OS 2 Troubleshooting Step by Step 7 9 ...

Страница 98: ...bjective of this chapter is to provide the required compatibility configuration print driver installation and troubleshooting information to enable you to successfully connect and set up your DocuPrint printer on your network using your specific workstation operating system Requirements Working knowledge of OS 2 and TCP IP for OS 2 Appropriate cabling connected to your network Warp Server V 4 0 La...

Страница 99: ...pack including any requisite fixes apars or TCP IP Fixpack UN00959 and LATEST TCP IP V 3 1 PRINT Fixpack including any requisite fixes apars Lan Server V 4 0 with TCP IP V 2 0 APAR 11017 PN 70015 OS Warp V 4 0 MPTS Fixpack WR08415 converged and LATEST TCP IP V 4 0 PRINT Fixpack including any requisite fixes apars OS 2 Warp Connect V 3 0 MPTS Fixpack WR08415 converged and LATEST TCP IP V 4 0 PRINT ...

Страница 100: ...rative tasks in order to install the printer and configure your server Quick Install Setup 1 NETWORK CABLE CONNECTION Attach RJ45 DB15 BNC 2 CONFIGURATION SHEET Print the Configuration Sheet from the Control Panel 3 CREATE OS 2 PRINTER OBJECT Install create printer driver printer and share 4 TEST PRINT Start LPRPORTD LPRMON ping printer open EPM and test print 5 PRINT QUALITY Refer to the DocuPrin...

Страница 101: ...f you wish to assign a specific IP address You may set a Static IP Address form the control panel if your printer has one If you are connected to a network with a Xerox CentreDirect External Print Server External Ethernet Adapter then use ARP or NBMON Utility to set a Static IP Address 3 Printer Properties Using LPD Output Port WIN OS2 using LPRMON 4 Watch LPRPORTD Screen Is there Activity In prin...

Страница 102: ...TE PRINT SERVER Printer IP Address in 32 bit dotted decimal notation e g 127 0 0 0 REMOTE PRINT SERVER S PRINTER ps Enter ps without quotes and in lowercase MAXIMUM NUMBER OF LPD PORTS Enter a number between 2 and 64 inclusive FOR OS 2 PRINTING ONLY NO WIN OS 2 Click the Autostart tab Highlight lprportd then click Autostart Service Foreground Session and Minimized Close the TCP IP Configuration Wi...

Страница 103: ... In the box at the top left labeled Printer Driver Selection click the radio button for Other OS 2 Printer Driver 7 Click Install 8 Insert the CD ROM supplied with your DocuPrint printer and reference the OS 2 Install instructions 9 In the Directory text box enter the path in which the drivers reside Click Refresh The system will take a minute or two to read the driver files from the CD 10 Scroll ...

Страница 104: ... Print the Configuration Sheet in Chapter 2 2 Use the ping command to see if your server responds If the server does not respond you may have an addressing or network problem 3 Use the ping command to see if your DocuPrint printer responds If the printer does not respond you may have an addressing or network problem Correct these conditions and retry 4 Use the ping command to see if your gateway r...

Страница 105: ... Connect using TCP IP for OS 2 versions 2 0 3 0 3 1 4 0 1 At the OS 2 Command Prompt issue the command ping xxx xxx xxx xxx where xxx xxx xxx xxx is your server IP address i e 109 108 145 22 If you receive a correct ping reply go to step 2 otherwise check your TCP IP configuration and your LAPS MPTS APS configurations See IBM Documentation for configuring TCP IP for OS 2 and TCP IP LAPS MPTS APS c...

Страница 106: ...mmand Prompt issue this exact command lpr p ps s xxx xxx xxx xxx a sample ps where xxx xxx xxx xxxx is the IP address of your DocuPrint printer If the test page test ps prints you have an OS 2 configuration problem Make sure that you have LPRPORTD or LPRMON running If not activate by issuing the OS 2 command LPRPORTD or LPMON For LPRMON see IBM Documentation for correct parameters 7 If your printe...

Страница 107: ...Chapter 8 CentreWare DP and CentreWare MC 8 1 CentreWare DP and CentreWare MC C h a p t e r 8 Introduction 8 2 ...

Страница 108: ...rinter Management Software CD Refer to this guide for information about configuring and montoring your printer using this utility Xerox CentreWare MC provides group management of Xerox and competitive network printers that have a built in web server Xerox CentreWare MC snaps in to the Microsoft Management Console MMC A CentreWare MC User Guide is provided in several languages on your Printer Manag...

Страница 109: ...Chapter 9 Internet Printer Services 9 1 Internet Printer Services C h a p t e r 9 Overview 9 2 Requirements 9 2 Configure Your Web Browser 9 3 Additional information on Internet Services 9 4 ...

Страница 110: ...uirements It is recommended but not mandatory that you install a Java enabled browser on the workstation s which will use the Internet Services Tool For best performance and compatibility use Netscape Navigator 3 0 or Microsoft Internet Explorer 3 0 or later You printer and workstation s must be connected to a network which has the TCP IP protocol enabled These procedures assume a general knowledg...

Страница 111: ...ps below 3 Launch your web browser software 4 Enter your printer s TCP IP address from your Configuration Sheet into the Address or Location field on your browser this name is browser dependent and press Enter 5 Your browser will connect to the embedded web server on your printer and display the printer s Home Page 6 Once you have established communication with your printer be sure to save the URL...

Страница 112: ...information on Internet Services The most common uses of Internet Services are sending print jobs and monitoring consumables toners developers paper Detailed information on to use this feature can be found in the CentreWare Internet Services User Guide included on the Printer Management Software CD ...

Страница 113: ...ptions A 5 Flash firmware load enable disable A 5 Display set IP address A 5 Limit monitor network access by password A 6 Network protocols menu A 6 AppleTalk options A 7 HP DLC options A 7 Microsoft Windows print services options A 8 Netware options A 8 SNMP options A 9 TCP IP options A 9 Display set parallel port parms and status A 11 Reset nvram to factory defaults A 12 Print ASCII test page A ...

Страница 114: ...hnical Information Guide Introduction The menus listed in this section may be accessed via a telnet session or by using NBMON They allow the parameters on the CentreDirect External Print Server to be set without using CentreWare DP ...

Страница 115: ...rs E Display set ethernet options F Flash firmware load enable disable I Display set IP Address L Limit monitor Network access by password N Network Protocols menu P Display set parallel port parms and status R Reset the MicroPort S Display set serial port parms Z Reset nvram to factory defaults Print ASCII test page Print Postscript test page Command C D E F H I L N P Q R S Z C ...

Страница 116: ...S Z d Xerox CentreDirect External Print Server External Ethernet Adapter Firmware revision 1 56Datecode 8 25 1998 14 48 Ethernet address 00 40 C8 04 6B 2F IP address not set 13 231 38 195 set by DHCP Console status monitoring Off Network monitor password security disabled TCP Sockets fpfilter enabled LPD enabled Netware enabled Microsoft Windows print services enabled HP DLC enabled AppleTalk enab...

Страница 117: ...bled Link test 1 disabled 2 enabled enter don t change continue Link test is now enabled Flash firmware load enable disable Command C D E F H I L N P Q R S Z F Flash load is enabled Ver 1 56 dt 8 25 1998 14 48 seqNum 1 Flash load currently is enabled Disable yes or no y or n n Display set IP address Command C D E F H I L N P Q R S Z I current IP address not set 13 231 38 195 set by DHCP Enter new ...

Страница 118: ...rd security currently Off Monitor Security 1 Off 2 On New Password enter don t change continue Network protocols menu Command C D E F H I L N P Q R S Z N Network Protocols Menu A AppleTalk options H HP DLC options M Microsoft Windows print services options N Netware options S SNMP options T TCP IP sockets lpd rarp bootp tftp options X Return to Main Menu ...

Страница 119: ...k Phase 2 Default zone name dp_file_servers Parallel port printer name Xerox046B2F par printer in chooser only if connected PostScript binary disabled delay before reset 15 sec delay after reset 45 sec Modify yes or no y or n n HP DLC options Command A H M N S T X H HP DLC options HP DLC enabled HPDLC active on port Parallel1 Modify yes or no y or n n ...

Страница 120: ...n WORKGROUP Machine Name XRX046B2F Services PARALLEL Description parallel port 1 Modify yes or no y or n n Netware options Command A H M N S T X N Netware options Netware enabled Print Server name used in SAP packets XRX046B2F Auto sense frame type No primary server configured Notification disabled Queue scan rate 1 sec Netware Directory Services NDS enabled Tree name Context Modify yes or no y or...

Страница 121: ...s 0 0 0 0 0 0 0 0 Get Community String is public Set Community String is private Modify yes or no y or n n TCP IP options Command A H M N S T X t TCP IP menu options E Engine options ipaddress rarp bootp etc S Socket Options L LPD Options X Exit Engine options TCP IP engine options IP address not set 13 231 38 195 set by DHCP RARP enabled ...

Страница 122: ...y 2 Modify yes or no y or n n Socket options TCP Sockets fpfilter options TCP Sockets fpfilter enabled Auxilliary parallel data port 0 Modify yes or no y or n n TCP IP menu options LPD options LPD options LPD enabled LPD mode Don t timeout on printer error Output Control D at end of job on Postscript queues Output FF at end of job on ASCII queues Print banner page after job Modify yes or no y or n...

Страница 123: ...d 2 7 PostScript Disabled Parallel port mode 1 Standard 2 Fifo ACK 3 Fifo BUSY enter don t change continue Select data setup strobe width in microsec 1 2 7 2 5 4 3 8 1 4 10 8 enter don t change continue Select parallel console test page type 1 PostScript 2 Ascii text enter don t change continue Enable Bidirection Interface 1 No 2 Yes enter don t change continue New Parallel port config mode setup ...

Страница 124: ...N P Q R S Z z Also reset IP address yes or no y or n y nvram reset to factory defaults Print ASCII test page Command C D E F H I L N P Q R S Z Select port 1 Change Parallel enter don t change continue Print Postscript test page Command C D E F H I L N P Q R S Z Select port 1 Parallel enter don t change continue ...

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