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Xerox Document Centre Reference Guide

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11. Problem Solving

The following pages provide an overview of some of the problems that may occur with the
Document Centre and contain a variety of tables that will assist you in solving hardware,
software and programming problems. It provides information on how to contact the Welcome
Center.

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Содержание Document Centre 255 LP

Страница 1: ...Document Centre LP Q u i c k R e f e r e n c e S e e b a c k c o v e r Xerox Document Centre 255 LP 265 LP Reference Guide December 1 1998 701P99731 ...

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Страница 3: ...need supplies In The USA Calling for Service and ordering Replaceable Units 1 800 821 2797 USA Ordering Supplies 1 800 822 2200 USA In Canada Calling for Service 1 800 939 3769 Canada Ordering Supplies and Replaceable Units 1 800 668 0199 Canada Reference Guide December 1 1998 701P99731 Document Centre 255 265 LP ...

Страница 4: ...rox Corporation pour lesquelles Xerox Canada ltée détient des permis d utilisation This product includes an implementation of LZW licensed under U S Patent 4 558 302 Product names used in this guide may be trademarks or registered trademarks of their respective companies and are hereby acknowledged This document contains images of screens that were created using Zinc Application Framework software...

Страница 5: ...ged to try to correct the interference by one or more of the following measures l Reorient or relocate the receiving antenna l Increase the separation between the equipment and receiver l Connect the equipment into an outlet on a circuit different from that to which the receiver is connected l Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of th...

Страница 6: ... your right to file a complaint with the FCC 4 If the telephone company requests information on what equipment is connected to their lines inform them of A The telephone number this unit is connected to B The ringer equivalence number C The USOC jack required D The FCC Registration number Items B and D are indicated on the label The Ringer Equivalence Number REN is used to determine how many devic...

Страница 7: ...quipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines...

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Страница 9: ...formation 1 4 Laser Safety 1 5 Operational Safety 1 6 Safety Extra Low Voltage Approval 1 8 2 Start Here 2 1 Chapter Description 2 2 Terms and Typeface 2 4 Default 2 4 Image Orientation 2 4 Paper Orientation 2 4 Interchangeable Terms 2 4 Typefaces 2 5 3 Product Overview 3 1 Hardware Component Diagram 3 2 Paper Trays Trays 1 4 3 3 Paper Tray Management System 3 3 ...

Страница 10: ... Resources 4 3 Other Queues 4 4 5 Machine Status 5 1 Machine Information Tab 5 2 Machine Details 5 3 Paper Tray Status 5 4 Billing Counters 5 5 The Faults Tab 5 6 The Supplies Tab 5 7 6 Tools 6 1 Changing the Tools password 6 2 System Management Tools Overview 6 3 Tools Screen 1 System Settings 6 4 Tools Screen 1 Screen Defaults and Tools Password 6 5 Tools Screen 1 Feature Defaults and Network Co...

Страница 11: ... 6 23 Banner Sheets 6 24 Measurements 6 25 Relative Humidity Adjustment 6 26 Output Options 6 27 Thin Stapled Sets 6 27 Out Of Staples Option 6 27 Screen Defaults 6 28 Online Offline 6 29 Connectivity and Network Setup 6 30 Supplies Management 6 31 Service Plan 6 31 Replacement Method 6 31 Warning Messages Notices 6 31 Feed Roll Cartridge Replacement 6 31 Resetting the Feed Roll Cartridge counters...

Страница 12: ...vice 7 4 Using the On Line Support Link 7 5 8 Reference 8 1 User Interface Power Saver and Configuration Defaults 8 2 System Settings Defaults 8 4 Relocating your Document Centre 8 7 Power Consumption 8 9 Low Power Indications 8 9 Setting Tray 6 to hold either A4 or 8 5 x 11 inch paper 8 10 Document Centre Document Security Note 8 11 Service 8 11 Customer Job Life Images 8 11 Image Residue on the ...

Страница 13: ...rocedures 10 2 Power Off Procedures 10 3 Machine Faults 10 5 Replaceable Units and Supplies 10 8 Expected life of Replaceable Units 10 8 Reordering Replaceable Units and Supplies 10 9 Cleaning the Machine 10 10 11 Problem Solving 11 1 General Operating Guidelines 11 2 Calling the Welcome Center 11 3 Diagnostic Tools 11 4 Troubleshooting Tips 11 6 12 Glossary 12 1 Index 1 ...

Страница 14: ...vi Xerox Document Centre Reference Guide ...

Страница 15: ...ination and approval and compliance to established environmental standards Please read the following instructions carefully before operating the machine and refer to them as needed to ensure the continued safe operation of your machine The safety testing and performance of this product have been verified using Xerox materials only Follow all warnings and instructions marked on or supplied with the...

Страница 16: ...Use the power cable that is supplied with your Document Centre Do not use an extension cord or remove or modify the power cord plug 4 Plug the power cable directly into a correctly grounded electrical outlet If you are not sure whether or not an outlet is correctly grounded consult an electrician 5 Do not use an adapter to connect the Document Centre to an electrical outlet that lacks a ground con...

Страница 17: ...epresentative to correct the problem l The Document Centre emits unusual odors or makes unusual noises l The power cable is damaged or frayed l A wall panel circuit breaker fuse or other safety device has been tripped l Liquid is spilled into the Document Centre l The Document Centre is exposed to water l Any part of the Document Centre is damaged NOTE The only method to remove all power from the ...

Страница 18: ...re the concentration levels meet safe limits The minimum cubic requirements are listed below Document Centre 255 LP 1 410 cubic feet Document Centre 265 LP 1 410 cubic feet To determine if the room has the required volume to meet the ozone requirement the length of the room multiplied by its width and height should be equal to or greater than the cubic volume listed above If you need additional in...

Страница 19: ...light exposure The Document Centre complies with international safety standards and is certified as a Class 1 Laser Product With specific regard to lasers the equipment complies with laser product performance standards set by governmental national and international agencies as a Class 1 Laser Product It does not emit hazardous light as the beam is totally enclosed during all phases of customer ope...

Страница 20: ...lied with the equipment l Always exercise care when moving or relocating the equipment Please contact your local Xerox Service Department to arrange relocation of the copier to a location outside of your building l Always locate the machine on a solid support surface not on plush carpet that has adequate strength to support the weight of the machine l Always locate the machine in an area that has ...

Страница 21: ...gs l Never attempt any maintenance function that is not specifically described in the Document Centre documentation l Never remove any covers or guards that are fastened with screws There are no operator serviceable areas within these covers l Never position the machine near a radiator or any other heat source l Never override or cheat any of the electrical or mechanical interlock devices l Never ...

Страница 22: ...regulations All system ports meet the requirements for Safety Extra Low Voltage SELV circuits for connection to customer owned devices and networks Additions of customer owned or third party accessories that are attached to these printers copiers must meet or exceed the requirements listed above All modules that require external connection must be installed per Xerox installation procedures ...

Страница 23: ...tains important information specifically for the Machine Administrator as well as the factory default settings and problem solving tips Where is information about network connectivity and troubleshooting Please consult the Network Installation and Troubleshooting Guide for detailed information This tag indicates the chapter is about System Tools System Tools ...

Страница 24: ...scribes the job queuing feature and the associated job management commands 5 Machine Status Shows how to obtain important machine information and status 6 Tools Provides a detailed description of all the System Management Tools buttons including most commonly changed settings These buttons provide the means to customize the digital copier to your work environment and to perform basic maintenance a...

Страница 25: ...intenance Contains general cleaning and fault clearance information 11 Problem Solving Provides general operating guidelines procedures for contacting the Welcome Center guidelines for managing supplies It also contains troubleshooting tips for hardware problems and image quality and other output problems 12 Glossary Contains a definition of terms used throughout the guide Chapter Description ...

Страница 26: ...ort edges of the paper are across the top and bottom and the long edges are on each side l Short Edge Feed SEF The long edges of the paper are across the top and bottom and the short edges are on each side NOTE For the fastest copying speed feed the documents and load the paper Long Edge Feed LEF Interchangeable Terms The following terms are used interchangeably throughout this guide l Duplex is s...

Страница 27: ...affect a task For example NOTE Changing the defaults will affect every subsequent job If you have a series of jobs that use the same programming features consider using the Stored Programming feature CAUTION statements identify mechanical damage that can result from an action or alert the user of a potentially critical procedure or practice For example CAUTION Ensure that the power connection sati...

Страница 28: ...Page 2 6 Xerox Document Centre Reference Guide Notes ...

Страница 29: ...r will orient you to the Document Centre and to its capabilities This overview which is intended to help you to understand basic machine operations and components provides a comprehensive discussion of the following l Standard and optional components l Component locations l Component capabilities ...

Страница 30: ... on the options installed on your machine 300108A LKS 0 Paper Trays 1 to 4 hold many types of stock Touch the Screen to make your selections Use the buttons in order to access other options Use the Tray 6 and its 3100 sheet capacity of 8 5 x 11 inch paper as your main paper source Use the Finisher to create single or dual stapled sets Use Tray 5 for odd size or special stock Pick up your output he...

Страница 31: ...r a listing of acceptable stock and paper sizes orientations and weights NOTE To achieve the maximum copying speed paper should be loaded LEF in the paper trays whenever possible Paper Tray Management System The Document Centre uses a system of programmable settings to manage the Paper Trays and the stock These settings are established by the Machine Administrator and determine whether a user can ...

Страница 32: ... up screen will appear on the User Interface identifying the stock that should be loaded in that tray however it will not allow you to reprogram the settings Only the Machine Administrator can change the stock attributes for a Dedicated paper tray The machine requires certain sheet orientation for network print jobs A message on the screen will notify you when the orientation is not correct to sup...

Страница 33: ...dard weight 20 pound stock If using a heavier stock use fewer than 50 sheets The Bypass Tray can also hold non standard size and weight paper such as transparencies labels covers index and bond paper Refer to Chapter 9 Paper and Stock for additional information A confirmation window may appear when paper is loaded in the Bypass Tray Use this to confirm or change the paper size type or color If an ...

Страница 34: ... x 11 inch Long Edge Feed LEF paper The High Capacity Feeder can feed only 8 5 x 11 inch or A4 LEF paper and cannot be adjusted to hold any other sizes or orientations Reloading paper Open the cover and wait for the tray to lower in order to reload paper After reloading paper close the cover and the tray will automatically rise The High Capacity Feeder can also accommodate 8 5 x 11 inch punched or...

Страница 35: ... jobs that are or have been queued into the system Refer to Chapter 4 Job Status for more detailed information l Machine Status Provides information pertaining to machine faults how to contact Xerox and supplies Refer to Chapter 5 Machine Status for more detailed information 3 The Power Saver Indicator Light when lit indicates that the Power Saver feature is active Touch any key to exit this mode ...

Страница 36: ... Administrator l Help Provides access to the on line help system Help is based on the current feature selection on the Touch Screen l Clear All Clears any selections and resets the Features Pathway to its default setting It does not delete jobs from the Job Queue reset languages or exit Help l The Access button is the entrance to the Tools Pathway which is used by the Machine Administrator to cust...

Страница 37: ...oolbar area and the Programming area Important messages are displayed in the System Message area The Toolbar region contains buttons that provide access to the additional functions for certain features when required The Programming area provides access to the programming selections Additional functions are available here Toolbar area Important messages are displayed here System Message area Touch ...

Страница 38: ...n sets is satisfactory the machine stops after producing between 30 and 50 sets of 2 15 sheets to allow you to unload the machine It automatically resumes printing after it is unloaded or after one minute These options are adjustable in Tools See page 6 27 Some versions of hardware may not require these options NOTE Removing any of the output while the machine is running may produce finished sets ...

Страница 39: ...odules or Cartridges Green colored areas are where you clear jams l The User Interface Touch Screen displays important messages about the status of the machine l The Help system provides you point of need information At the Workstation l The Quick Start Guide for Networked Users disk contains easy to use and helpful information that will help you get the most from the ST model machines l The Centr...

Страница 40: ...Page 3 12 Xerox Document Centre Reference Guide ...

Страница 41: ...cessed or is in the process of completing You can access this job list otherwise known as a Job Queue and alter the sequence if necessary by promoting or deleting jobs in the queue Press the Job Status button to view and manage the job queue The job queue can hold between 100 and 1500 images depending on the image size and the complexity 300103A LKS 0 ...

Страница 42: ...int the job l Completed indicates that this job has completed printing This status will be seen only when the completed jobs screen is selected l Held reason indicates that this job has been temporarily stopped from processing The job will remain in the queue until released l Deleted indicates that this job was deleted from the queue l Paused occurs after someone presses the pause button on the Us...

Страница 43: ...omoted The promoted job will move near the top of the Job Queue There must be more than 10 images and several jobs ahead of your job to allow your job to be promoted l Press Release to release a held job This feature is used to print the sets that are held after selecting Sample Set or Secure Print l Press Hold to prevent a job from printing l Select the Job Details button to view the job informat...

Страница 44: ...queue Options include the following l All Incomplete Jobs All jobs that are waiting to be processed or currently are being printed l All Completed Jobs All jobs that are printed or have been deleted by the machine To change the queue listing shown select a different queue NOTE It may take several seconds to respond to your selection ...

Страница 45: ...illing Counters Faults allows access to the additional information All Faults Active Messages Error Log Supplies allows access to the additional information Feed Roll Cartridge End of life Xerographic Module Image Count Fuser Module Image Count Typically you will use the Machine Status button to check the following l Determine the status of the paper trays and how they are configured l Identify an...

Страница 46: ...Page 5 2 Xerox Document Centre Reference Guide Machine Information Tab This screen provides access to the information listed below l Machine Details l Paper Tray Status l Billing Counters ...

Страница 47: ...em information required when you call the Welcome Center for customer support is found here l The Customer Support Number The Welcome Center l Machine Serial Number l System Configuration number for your machine l Current System Software Version NOTE In case of problems with the machine always refer to this information and have it available when you call the Welcome Center ...

Страница 48: ...icates that paper for the current job is being fed from this tray l Waiting indicates that the required paper for the current job is loaded in this tray but the tray is not currently feeding paper l Faulted indicates that the tray is not available for processing until the fault condition has been cleared l Disabled indicates that this paper tray is not available for processing l Not Ready indicate...

Страница 49: ...illing Counters This screen is used for billing purposes It shows the number and types of images your machine has produced This information is subsequently used to generate your bill NOTE Additional counters may appear depending on your billing plan and configuration ...

Страница 50: ... All Faults Active Messages and Error Log l The All Faults selection presents a scrolling list of all active faults that are currently detected by the machine l Active Messages contains a numeric list of codes each corresponding to a message that is displayed on the Touch Screen l The Error Log list provides a dated and time stamped list of the last 20 error codes that have been reported on the ma...

Страница 51: ...Fuser modules need to be reordered and replaced Typically the Paper Feed Roll with the shortest remaining life is replaced whenever either the Fuser or Xerographic module is replaced The screen also lists the number of images that have been processed through both the Xerographic and Fuser modules The Machine Administrator is generally responsible for changing the replaceable units NOTE Recently re...

Страница 52: ...Page 5 8 Xerox Document Centre Reference Guide ...

Страница 53: ...ormation about each Tools screen and function Use this section in conjunction with the reference listing of factory default settings in order to customize the machine to best accommodate your work environment 300103A LKS 0 Tools Screen 1 Tools Screen 2 Login Screen Default password 1111 User Interface ...

Страница 54: ...PIN number is 1111 Use the scroll bars if necessary Account 1 is the Machine Administrator account 4 Select the PIN field by touching the PIN area When the background is black the new PIN can be entered Use the keypad to enter a new PIN number Record the PIN number 5 Press the Close button 6 Exit Tools 7 Validate the new password by re entering Tools using the new password If you are not successfu...

Страница 55: ...example adjusting screen brightness or resetting the software l Perform a variety of system tests typically with assistance from the Welcome Center To enter Tools press the Access button located on the upper right hand corner of the User Interface and enter the password of 1111 NOTE The factory preset password for Tools is 1111 It is strongly recommended that you change the password Refer to page ...

Страница 56: ...et Date and Time l Timers l Configuration Report Screen 2 l Relative Humidity Adjustment l Measurements l Output Options l Banner Sheets System Settings Screen 1 page 6 10 Screen 2 page 6 11 Screen 1 Tray Management Audio Tones Display Brightness Time and Date Timers Configuration Report Screen 2 Relative Humidity Adjustment Measurements Output Options Banner Sheets ...

Страница 57: ...assword Screen Defaults l Job Status Default l Language Default Refer to page 6 28 This selection allows you to display either incomplete or completed print jobs or change the language of the Touch Screen display Machine Administrator Password Refer to page 6 2 You change the Tools password using this selection ...

Страница 58: ...ork Installation and Troubleshooting Guide for more information Online Offline l Online l Offline The System Administrator uses this feature to connect or disconnect the machine from the network Supplies Management Refer to page 6 31 This selection accesses the options for the service plan the timing of automatic replacement and reorder warning notices the replacement method and the Feed Roll Cart...

Страница 59: ...he machine is set for 50 or 60 Hz and is where the machine telephone number is programmed to enable remote diagnostics and options for the Disk Finisher Machine Tests Refer to page 6 37 Allows access to machine diagnostics to assist you in identifying machine problems Power Saver Administration Refer to page 6 33 Where the time interval is set to switch from Standby to Sleep mode Software Reset l ...

Страница 60: ...ming of certain trays or keep trays dedicated to certain sizes or stocks l enable Auto Tray Switching Timers Refer to page 6 22 The System Timeout Timer controls the amount of time between a period of inactivity at the User Interface and resetting the Touch Screen to its the default settings The Auto Resume Timer controls the amount of time that elapses before a paused job will automatically resum...

Страница 61: ...s l Programming the machine with the Xerox Service Plan l Setting replacement guidelines for Replaceable Unit warning and reorder messages l Resetting the Feed Roll counters Typically once established this information is not often changed Printing a Configuration Report Refer to page 6 23 While not a setting this important option will print a system configuration report which displays all the opti...

Страница 62: ...election Tone Adjust the audio tone volume levels Display Brightness Adjust the brightness setting for the Touch Screen Time and Date l Set Date and Time l Greenwich Mean Time offset Set the time date and the display format Timers l System Timeout l Auto Resume Set the time interval when the machine will return to a default selection after use or printing will be resumed after a period of inactivi...

Страница 63: ...e numeric separator Relative Humidity Adjustment l High Normal or Low Decurling The Relative Humidity Adjustment allows you to reduce the amount of paper curl in the output copies Banner Sheets Enable or disable print job separator or Banner Sheets Output Options l Thin Stapled Sets l Out of Staples Options Defines machine behavior with thin stapled sets or when out of staples ...

Страница 64: ...the machine either Long Edge Feed LEF or Short Edge Feed SEF The machine will automatically detect this l Color The color of the paper stock loaded in the tray e g red yellow or clear l Type Describes exactly what type of media is loaded in the tray e g letterhead hole punched or transparencies Tray Settings In a Dedicated tray the Machine Administrator assigns the size orientation color and type ...

Страница 65: ...tock type and color l Paper Substitution allows the automatic substitution of US and metric equivalent paper sizes for network print jobs For example 8 5 x 11 inch paper will be automatically substituted for A4 paper when 8 5 x 11 inch paper is not available in the machine Some image loss may occur See page 6 18 for more information NOTE n order for the system to print error and configuration repo...

Страница 66: ...s a user to program any paper attributes The machine will detect the size and LEF SEF orientation and the user changes the type and color through a pop up screen that appears after a tray is closed A Dedicated tray requires that the same paper always be used in this tray You the Machine Administrator assign the paper size the LEF SEF orientation the type and the color that must be used Tools Scree...

Страница 67: ...region will accept values from 1 highest priority to 99 lowest priority Auto Selection This selection enables the Auto Tray Switching feature which makes the tray and its pre programmed contents available when a tray is selected in the Print Driver Disabling this option makes a tray unavailable for Auto Tray Switching ...

Страница 68: ...ock Size and Change Description buttons will not be selectable The stock size orientation type and color for each tray is displayed on this screen To select a tray touch the tray row on the Touch Screen Press Change Stock Size or Change Description to make a change Follow the instructions on the new screen Tools Screen 1 System Settings Tray How to get here Tray Management Stock Settings System Se...

Страница 69: ...ws the programming of the default stock Typically this is the most common stock that will be used in the machine It is also used by the machine to determine from which tray to print banner sheets Tools Screen 1 System Settings Tray How to get here Tray Management Default Stock System Settings Management ...

Страница 70: ...cause the physical dimensions of the paper sizes are different This feature is especially useful when printing electronic documents originating in areas that use a different standard paper size from your region Desired Size Substituted Size 8 5 x 11 inch A4 11 x 17 inch A3 A4 8 5 x 11 inch A3 11 x 17 Tools Screen 1 System Settings Tray How to get here Tray Management Paper System Settings Manageme...

Страница 71: ...per l Conflict for example improper UI selection l Selection for example acceptance of your UI selection This screen allows the audio tone volume to be changed individually for each type of audio tone The volume settings are either Off Low Medium or High Press the Test button to listen to the volume level of each tone Tools Screen 1 System Settings Audio Tones How to get here System Settings Commo...

Страница 72: ...ontrol settings As you adjust the control settings the display of typical buttons will change to reflect the current setting The brightness settings are adjusted in increments of one and take effect after the scroll button is released To lighten the Touch Screen display increase the brightness value To darken the display decrease it Shows examples of how the buttons and icons will appear Control t...

Страница 73: ...e does not adjust itself automatically for Daylight Savings Time Greenwich Mean Time Offset This option allows you to synchronize the time stamp of several geographically dispersed machines connected by a computer network This feature is only visible on machines with Sixth Sense Press the button scroll to the number of hours your time zone is ahead or behind the time in London England If you don t...

Страница 74: ...hen a job is paused at the UI and when printing is resumed The Auto Resume timeout can be set from 15 seconds to 2 minutes in 15 second increments 0 25 min The default time is 30 seconds External Attachments also share this timer If a job using an external attachment is prevented from operating by the external device and it is not allowed to resume it will be deleted when the timer expires NOTE Ea...

Страница 75: ...essing the Print Configuration Report button shown on the screen above The configuration report contains information pertinent to the setup of the Document Centre including network connection profiles and setting as well as the paper tray configurations Typically the copy functions will be ready prior to the printing functions and readiness of the machine is indicated by a message on the Touch Scr...

Страница 76: ...te your print job from another one They can be enabled or disabled in the Print Driver This feature allows you to prevent banner sheets from being printed regardless of the selection in the Print Driver Tools Screen 1 System Settings 1 More How to get here System Settings 2 Banner Sheets System Setting ...

Страница 77: ... If inches are selected the increments will generally be 0 1 inches Some common sizes such as US Letter 8 5 x 11 inch will be displayed in inches even though the display is set for mm Metric sizes such as A4 will be displayed regardless of the units of measure selected You also select either a comma or a period as a numeric separator that will be used for displaying values above 999 Tools Screen 1...

Страница 78: ...actory default for a machine with a Finisher is Low Decurling For machines with an Offsetting Catch Tray the setting is High Decurling This setting normally does not require adjustment NOTE If you feel as though an adjustment is warranted contact the Welcome Center Changing without consulting the Welcome Center may not improve your situation Tools Screen 1 System Settings 1 More How to get here Sy...

Страница 79: ...apled sets that will be produced before the machine will automatically pause l What will happen after the machine pauses it will either automatically resume or remain paused Out Of Staples Option Complete job without stapling If this option is selected the job will print without stapling Any remaining sets will be printed without staples Fault Hold job If this option is selected the job will be he...

Страница 80: ...us Queue will be viewed as a default The choices are All Incomplete Jobs or All Completed Jobs l The Language Default will select the Touch Screen default language display if multiple languages are installed on your machine This button will not function if only one language is available Tools Screen 1 How to get here Screen Defaults ...

Страница 81: ... to the network after all the appropriate network settings are made To access the connectivity settings see the following page To take the machine offline simply press the Offline button and wait a few moments The machine will notify you when it is disconnected from the network Tools Screen 1 How to get here Online Offline ...

Страница 82: ... Setup Use this option to make network settings Your System Administrator will need to access these screens to place the machine on the network NOTE Any changes to these settings will cause the machine to reboot Tools Screen 1 How to get here Connectivity and Network Setup ...

Страница 83: ...erographic Fuser or Dry Ink Cartridge you or Xerox Warning Messages Notices This screen allows you to set the lead time for the appearance of the warning messages indicating that a Replaceable Unit needs to be reordered or replaced You can set the time between 2 and 5 days for the replacement message and a time between 3 and 25 days for the re order message Feed Roll Cartridge Replacement This scr...

Страница 84: ...dule the screens on the Touch Screen will provide the correct procedure Replace the Feed Roll at the top of the list because this is the one with the shortest remaining life 1 Enter the Tools pathway 2 Select Supplies Management 3 Select Feed Roll Cartridge Replacement The following screen should appear This screen must be showing to reset a Feed Roll counter 4 Open a tray or the Document Feeder a...

Страница 85: ... the best timer settings for your environment contact the Welcome Center Adjust the timers by touching the appropriate box on the screen and using the keypad to enter the desired value Ensure that the box has a black background otherwise it cannot be accessed by the keypad Press the Save button to exit the screen and save your changes Low Power Mode Indications The only indication the machine is i...

Страница 86: ...de Power Saver Timer Values This table reflects the factory default settings of the Normal to Sleep power saver timer Table 2 Factory Default Power Saver Timer Values Standby to Sleep 255 and 265 LP Factory Default 60 mins Timer Range 15 120 mins ...

Страница 87: ...link enter the telephone number the machine is using here If this link is not active or installed this button will not be visible on the screen Refer to Chapter 7 Sixth Sense for detailed instructions Xerox Customer Call Center Use this button to change the customer support telephone number displayed on the Machine Details Screen Disk Finisher Setup Use this button to program the machine with the ...

Страница 88: ...e options l Reset System Software l Reset Network Controller l Reset Both The warm reboot differs from using the white on off switch to boot the machine With a warm reboot power is not lost to the fuser and Xerographic module thereby reducing the time needed for the machine to return to full functionality Print Jobs are not lost as a result of the resets Tools Screen 1 Tools Screen 2 Software How ...

Страница 89: ...ed below l Image Quality Tests and Patterns l Xerographic System Test l User Interface Tests l Video Path Diagnostics Routine l Echo Test l Network Connectivity Test NOTE Run these tests if a problem occurs and the Welcome Center recommends that you use these tests to help diagnose a problem Tools Screen 1 Tools Screen 2 Machine Tests How to get here More ...

Страница 90: ...variety of tests that are designed to determine problems or faults with the Xerographic System Each test produces a pattern or patterns that can be used to evaluate the printing capability of a particular aspect of the Xerographic System Image Quality Patterns The Image Quality Patterns are simply documents that are resident in memory that when printed test and validate the functionality of the Xe...

Страница 91: ...the machine that prints on the output media This test determines if all the components of the Xerographic System are functioning correctly This test can take from 4 to 20 minutes depending upon the conditions of the Xerographic System Tools Screen 1 Tools Screen 2 Machine Tests How to get here Machine Tests Xerographic More System Test ...

Страница 92: ... test the performance of the User Interface functions Information and instructions for each of these diagnostic tests are provided on the User Interface after the individual test button is selected Tools Screen 1 Tools Screen 2 Machine Tests How to get here Machine Tests User Interface More Tests ...

Страница 93: ...orrectly Video Memory Test Tests the video memory to isolate video quality problems Communications Self Test Screen 2 Use this test to determine if the User Interface is communicating correctly with the rest of the machine If the machine passes the test on the first try a test passed message will be displayed The Communication Self Test will make three total attempts before a failure message is di...

Страница 94: ...rifies the electronic path involved in the process of moving the digitized image to the Xerographic module To activate this test press the Video Path Diagnostics button and follow the instructions displayed on the User Interface Tools Screen 1 Tools Screen 2 Machine Tests How to get here Machine Tests Video Path More Diagnostics Test ...

Страница 95: ... Page 6 43 6 Tools System Tools Echo Tests Use this option to perform an echo test which tests the electronic pathway from the machine to the network Tools Screen 1 Tools Screen 2 Machine Tests How to get here Machine Tests Echo Tests More ...

Страница 96: ... Reference Guide Network Connectivity Test Use this option to test the network connectivity of the machine Tools Screen 1 Tools Screen 2 Machine Tests How to get here Machine Tests More More Machine Tests 2 Network Connectivity Test ...

Страница 97: ...hine and Xerox This enables an authorized Xerox service technician to access the machine remotely via telephone in order to enable real time problem analysis and resolution NOTE Please note the Sixth Sense On Line Support Link tool does not permit the access to any image or information that may have been printed is currently being printed or is in the queue to be printed ...

Страница 98: ...line with up to three other devices The telephone line must be an analog telephone line not a digital telephone line 1 Power off the machine Connect one end of the phone cord to the machine s phone jack marked P4 This jack is located in the recessed area at the lower rear of the machine 2 Connect the other end of the cord to the telephone line that will be used for the modem communications 3 Power...

Страница 99: ...elocating the machine to a different area a new telephone number must be programmed Enter Tools and on the second screen press the Configuration and Setup button Press the Active Telephone Line Configuration button You will see another screen that displays the current machine telephone number and a button Press the button for the next screen where you will program the new telephone number ...

Страница 100: ... screen 3 Enter the digit 0 as the System Extension Identifier 4 Enter the Extension 5 Save the settings and exit Tools The changes are now effective Notify Xerox of the telephone number in order to enable a Technician to use the Sixth Sense on line support link if necessary The Phone Number 0 The Extension System Extension Identifier Code Use the Dial Pause button on the User Interface to create ...

Страница 101: ... to identify the necessary parts to fix the machine the first time This ultimately reduces the time that is required for an on site service call If you experience a connection problem while using the On Line Support Link take the appropriate corrective measures If the problem persists contact the Xerox Welcome Center Fault Possible causes Solution Fault 21 304 No dial tone at modem l Bad telephone...

Страница 102: ...Page 7 6 Xerox Document Centre Reference Guide Notes ...

Страница 103: ...ty improvement opportunities l User Interface Defaults settings l System Default settings l Relocation Requirements l Setting Tray 6 to hold either A4 or 8 5 x 11 inch paper l Document Security l Xerox on the Web This symbol indicates commonly changed default settings areas you may want to look at first to help customize your Document Centre to your environment ...

Страница 104: ...e types of jobs that will be shown in the Job Queue Language Default Available when multiple languages are installed English Allows the default display language to be changed on the User Interface Power Saver Administration LP Models Standby Power mode to Sleep Mode 255 265 LP 15 to 120 mins 255 265 LP 60 mins The Power Saver feature reduces the machine operation cost by minimizing the power consu...

Страница 105: ...at installation by your service plan Replacement Message time 2 to 5 days 2 days Sets the notification period when a Replaceable Unit must be replaced to minimize downtime Reorder Message time 3 to 25 days 10 days US 5 days CAN Sets the notification period when a Replaceable Unit must be reordered to minimize downtime Replacement Method l Customer l Xerox Customer Determined at installation Featur...

Страница 106: ...gement Trays 1 4 l Fully Adjustable l Dedicated Fully Adjustable Fully Adjustable allows the user to adjust the size and the stock type of the tray Dedicated allows users only to use the programmed stock that is in the tray If you want to dedicate a tray to use specific stock such as transparencies letterhead or non standard stock use this setting Tray 5 Bypass Tray l Fully Adjustable Fully Adjust...

Страница 107: ...n e g in a fault state Consider lowering the volume if the machine is located in an office area Conflict l Off l Low l Medium l High Medium Sets the tone that sounds when conflicting features or invalid data is entered Consider lowering volume if the machine is located in a populated area Selection l Off l Low l Medium l High Low Sets the tone that sounds when a selection is made on the User Inter...

Страница 108: ...follow the instructions displayed on this feature Timers System Timeout Disable or Enable 1 to 10 mins Enable 1 minute Controls the amount of time until the Touch Screen is reset to the default settings Auto Resume Disable or Enable 0 25 to 2 min Enabled 0 5 mins Controls the amount of time that elapses between when a job is paused and when it will resume printing automatically Feature Area Option...

Страница 109: ...with the right casters in an unlocked position Do not attempt to unlock the left casters l Pushing on the right side of the machine the side with the swivel casters will make it easier to steer it l Ensure that the minimum space requirements diagrammed on the following page and that the ozone requirements detailed on page 1 4 are met The dimensions assume a moveable installation carpet no deeper t...

Страница 110: ... hallway or exit route allow 44 in 1118 mm more in front to meet fire code requirements Input Device Output Device A B C D None OCT 13 in 330 mm 10 in 254 mm 70 in 1778 mm 47 in 1194 mm Bypass Tray or HCF Bypass OCT 15 in 381 mm 10 in 254 mm 86 in 2184 mm 61 in 1549 mm None Finisher 13 in 330 mm 18 in 457 mm 86 in 2184 mm 55 in 1397 mm Bypass Tray or HCF Bypass Finisher 15 in 381 mm 18 in 457 mm 1...

Страница 111: ... in the illustration below Low Power Indications The only observable indication that the machine is in the Low Power Mode as opposed to off is by observing the condition of the Power Saver Light on the User Interface If you wish to use the machine and it is in the Low Power Mode simply touch any User Interface button or the Touch Screen The Document Centre will be ready to print as soon as the Fus...

Страница 112: ...hird slide the latch up to lock the guide Repeat the procedure for the front guide Changing from A4 to 8 5 x 11 inch Adjust each paper guide to the 8 5 x 11 inch position starting with the rear guide First slide the black latch down to release the guide Second move the guide out over and into the 8 5 x 11 in position Third slide the latch up to lock the guide Repeat the procedure for the front gui...

Страница 113: ...e system from either the PWS or Sixth Sense The sole interaction with the printing function for service personnel is the ability to request the system to print internally generated test patterns Customer Job Life Images For a copy job as a customer job is scanned in the information is contained in RAM random access memory and is transferred to the image disk an internal hard disk drive The image i...

Страница 114: ...ally held The user should be careful to either release or delete the job after receiving the Sample Set to prevent the job from being held in the queue Similarly for Secure Print jobs the job should be printed as soon as possible since it is resident in the system until it is printed Image Residue on the Photoreceptor Imaging Belt After printing and during cycle out the photoreceptor belt passes b...

Страница 115: ...s CST Houston Mexico City 5 Eastern United States EST Lima Montreal 4 Antigua Atlantic Grenada 3 Brasilia Buenos Aries 2 Mid Atlantic 1 Cape Verdes 0 Greenwich Mean Time GMT Dakar Dublin London Reykjavik 1 Algiers Berlin Danderyd Madrid Milano Paris Rome Vienna 2 Cairo Damascus Holargos Israel 3 Kuwait Moscow Qatar Riyadh 4 Abu Dhabi Muscat 5 Islamabad Karachi 6 Almaty Dhaka 7 Bangkok Jakarta 8 Be...

Страница 116: ...Page 8 14 Xerox Document Centre Reference Guide Xerox on the Web http www xerox com Xerox Corporation main page http www centreware com Download the latest CentreWare drivers ...

Страница 117: ...ss a variety of different types of media stock to accommodate your needs This chapter contains information about the paper stock you can use in the machine and how you can expect it to perform Stapling guidelines the correct loading of special stocks is also discussed as well as paper storage requirements ...

Страница 118: ...n standard paper and media e g letterhead transparencies labels etc Table 4 Performance of new and recycled plain paper Table 5 Instructions for loading a variety of special stocks Paper Handling Guidelines Paper handling and or copy quality performance degradation might occur in the following situations l Lower quality paper l Extreme hot and humid or cold and dry environments All paper sizes can...

Страница 119: ...dual paper trays and their ability to process a variety of paper sizes Trays 1 4 300108A LKS 0 8 to 17 in or 203 to 432 mm Tray 5 Bypass Tray 4 to 12 in or 102 to 305 mm 5 5 to 18 in or 140 to 457 mm Tray 6 Only 8 5 x 11 inch or A4 LEF 5 25 to 12 in or 133 to 305 mm Call the Welcome Center to set Trays 1 to 4 to process 12 x 18 inch stock permanently ...

Страница 120: ...er weights When the Top Tray of the Finisher is used Copies that are SEF fed sheets less than 6 7 inches long in the feed direction or 8 inches long in the cross feed direction will go to the Top Tray rather than the Stacker Tray Certain Jam or purged sheets will also go to the Top Tray Feed Direction Size requirements for stapling This side must be between 8 to 12 inches to be stapled This side m...

Страница 121: ... performance in typical operating environments Best performance Good performance Fair good performance Significant performance degradation is likely particularly paper handling Blank Not recommended Exceeds design specifications Unacceptable performance likely Table 1 Performance and Tray matrix for 20 lb standard paper Trays 1 4 5 6 Note Common Sizes Letter 8 5 x 11 in 216 x 279 mm LEF SEF Legal ...

Страница 122: ... be used without any special set up intervention Table 2 Performance and Tray matrix for 80 gsm standard paper Trays 1 4 5 6 Note Common Sizes A4 210 x 297 mm 8 27 x 11 69 in LEF SEF A3 297 x 420 mm 11 69 x 16 54 in SEF A5 148 x 210 mm 5 83 x 8 27 in LEF SEF a b b A6 105 x 148 mm 4 13 x 5 83 in SEF b B4 257 x 364 mm 10 12 x 14 33 in SEF B5 182 x 257 mm 7 17 x 10 12 in LEF SEF b B6 128 5 x 182 mm 5...

Страница 123: ...uality performance in typical operating environments Best performance Good performance Fair good performance Significant performance degradation is likely particularly paper handling X Not recommended Exceeds design specifications Unacceptable performance likely Table 3 Non standard paper performance Throughput Material Rating Notes Letterhead d e Pre printed forms d Pre drilled pre punched holes ...

Страница 124: ...cause increased contamination in the machine This could degrade the paper handling capability GBC brand or pre punched LEF with rectangular holes holes on long edge SEF This type of paper only works when the holes are at the rear of the paper tray X d Never Tear type Drafting film Perforated perforations are parallel to the feed direction perforations are perpendicular to the feed direction i i En...

Страница 125: ...he copy quality performance for all papers i Image deletion defects might occur near the perforation especially if the perforation is parallel to the feed direction j 2 sided copy duplex should not be selected when this stock is used k Recommend that running is from Bypass Tray Tray 5 only l Blank or preprinted covers are acceptable Fusing quality and Fix level images on 65 lb cover stock vellum B...

Страница 126: ...pical operating environments Best performance Good performance Fair good performance Significant performance degradation is likely particularly paper handling X Not recommended Exceeds design specifications Unacceptable performance likely Table 4 New and Recycled Plain Papers Throughput Material 8 5 x 11 in or A4 Trays 1 5 Tray 6 Paper weight Less than 16 lb or 61 gsm Between 16 20 lb or 61 75 gsm...

Страница 127: ... Load with holes on the right in Trays 1 4 Perforated Pages for partial removal such as order forms and receipts l Where possible load with the perforation parallel to the feed direction Pre printed and letterhead Common correspondence mailings and advertising materials l Use ultra violet cured or oxidative inks to extend the life of the Feed Roll Cartridges l Load face up in Trays 1 4 Load face d...

Страница 128: ...ies l When using transparencies with removable stripes load with the stripe up in Tray 5 and the stripe down in Tray 1 l Do not duplex Labels Self adhesive labels for envelopes and packaging l Do not duplex l For best results feed labels into the machine LEF only Labels pose a special problem because depending on the number of labels per sheet there is an opportunity for the label to separate from...

Страница 129: ...k l Store paper in dry conditions away from extreme heat or cold such as radiators or open windows l Lay the paper flat on a shelf or pallet above floor level l If possible leave the paper wrapped and boxed until you are ready to use it otherwise re wrap partly used packages of paper Load the paper in the paper trays 1 4 seam side of the paper ream up Load the paper in the High Capacity Feeder and...

Страница 130: ...Page 9 14 Xerox Document Centre Reference Guide Notes ...

Страница 131: ...maximize machine uptime This includes using a short paper path in order to reduce jams and Replaceable Units in order to avoid extended periods of downtime This chapter discusses some basic maintenance procedures including the following l Powering the machine on and off correctly l Clearing Faults l Changing the Replaceable Units ...

Страница 132: ...e switch located on the right side of the machine Press the symbol toward the back of the machine in order to turn the power on After powering on the machine print jobs will not ptiny until the fuser is ready and the network connections are established This may take up to 8 minutes Power ON switch ...

Страница 133: ... If Quick Power Off is selected and confirmed the machine will begin a controlled power down sequence If Power Saver Mode is selected and confirmed the machine will immediately enter Low Power Mode If the machine is in the Low Power Mode you must press a button on the User Interface panel or the Touch Screen to activate the machine in order to power the machine off using the white power switch The...

Страница 134: ...ox Representative After the Red Button is used the machine will take a longer period of time to reboot Emergency Power Off Procedures NOTE Disconnecting the main power cable from the power source is the ONLY method to cut power completely in an emergency If any of the following conditions occur disconnect the power cable from the power socket immediately and contact an authorized Xerox Service Rep...

Страница 135: ... instructions shown on the screen Paper Jams When a paper jam occurs the Touch Screen automatically displays a fault screen describing the location of the jam Instructions and animated graphics showing the required actions will also be displayed on the screen After the jam is cleared follow the instructions displayed on the screen If the jam occurred in the middle of your job the machine will auto...

Страница 136: ...ea 4 Duplex area look for sheets on top of this open space Area 2 Lift handle the machine is programmed to circulate paper to this area in the event of a jam Do not move the handle to left Ensure the handle is fully locked before closing the Front Door or the handle may be blocked or damaged Area 3a Look beneath the label to find the sheet Do not push down or lift up on the label Area 1 Sheets wil...

Страница 137: ...Xerox Document Centre Reference Guide Page 10 7 10 Machine Maintenance 0 300110A LKS Area 7 High Capacity Feeder and Bypass Tray Open to access Area 7a Area 5 Finisher Open to access Areas 5 5a and 5b ...

Страница 138: ...box and use the box and prepaid return label to return the old unit to Xerox Expected life of Replaceable Units The expected life remaining for the Feed Roll Cartridges can be obtained by pressing the Supplies button on the Machine Information Tab in the Machine Status pathway This screen will also show the number of copies processed through the Xerographic and Fuser Modules Refer to the table bel...

Страница 139: ...e and the Staple Cartridges Contact your normal supplier to reorder these supplies Reordering Replaceable Units and Supplies The table below lists the correct telephone number to call to order supplies or replaceable units Ordering Supplies 800 822 2200 USA 800 668 0199 Canada Ordering Replaceable Units 800 821 2797 USA 800 668 0199 Canada ...

Страница 140: ...ent Centre Reference Guide Cleaning the Machine User Interface and User Interface Touch Screen Clean the User Interface with a lint free cloth dampened with common household cleaner or Xerox Lens and Mirror Cleaner and wipe ...

Страница 141: ...Solving The following pages provide an overview of some of the problems that may occur with the Document Centre and contain a variety of tables that will assist you in solving hardware software and programming problems It provides information on how to contact the Welcome Center ...

Страница 142: ...position the Document Centre in direct sunlight or near a heat source such as a radiator l Avoid sudden changes in the environment surrounding the Document Centre When a change occurs allow the Document Centre at least two hours to adjust to its new environment depending on the extent of the change l Always set the Edge Guides in the paper trays to the size of the media in the tray Otherwise you m...

Страница 143: ...be able to resolve the situation quickly If the difficulty persists contact the Xerox Welcome Center The Welcome Center telephone number is conveniently located on the Machine Information screen The Welcome Center will want to know the following information The nature of the problem the Machine Serial number the fault code if any and the name and location of your company NOTE If you require assist...

Страница 144: ...ts are used to verify that the device is producing the optimal image quality Each pattern tests a different image feature and is designed to be interpreted by the Welcome Center or an authorized technician Xerographic System Test Press the Start button to begin the test The UI panel will notify you if the test is successful If the test is unsuccessful notify the Welcome Center User Interface Tests...

Страница 145: ...est allows the you to determine if the memory used by the video controller is functioning correctly l Machine not responding to commands from the User Interface Use the Communications Self Test to verify that the User Interface is communicating correctly with the rest of the machine l The User Interface is not responsive Reset User Interface This resets the software that runs the User Interface wi...

Страница 146: ...ee if the AC outlet is receiving voltage Paper Handling Repeated paper jams or misfeeds in Tray 5 Bypass Tray l Ensure that the correct paper size is displayed on the Touch Screen l Remove the stock and reload the tray Do not add paper to the tray when paper is already loaded Instead remove the paper combine the additional paper with the paper from the tray and reload the tray l Ensure that there ...

Страница 147: ...he side of the paper in the tray Paper Jams inside the machine l Check the Paper Path for obstructions l Make sure that the area 2 lever is in the correct position down l Flip the paper over in the paper tray l Check the paper tray Edge Guides to see if they are against the edges of the paper l Check that the Touch Screen is displaying the correct size for the paper in use l Load fresh paper Repea...

Страница 148: ...l Do not remove stapled sets while the finisher is compiling The Finisher does not staple or staple well l The finisher does not staple uncollated stacks for more than 50 sheets of 20 lb paper l Use less than 50 sheets of paper if they are heavier than 20 lb l Check the User Interface for a fault message indicating no staples Replace the staple cartridge Other Problems A queued job will not promot...

Страница 149: ...g special paper fonts gsm The metric designation for paper weight in grams per square meter Job Queue The Document Centre has the ability to stack jobs as it processes them This feature enables the Document Centre to scan ahead The Job Queue can be accessed via the Job Status pathway button For more information refer to Chapter 4 Job Status Job Review Summaries These are text descriptions on the s...

Страница 150: ...print in terms of the number of dots per a given area typically an inch Short Edge Feed SEF As the paper is fed into the machine from either the Document Feeder or any of the Paper Trays the shortest edge of the paper enters the machine first System Administrator This person connects the Document Centre to the network so it can print jobs from your work station Tray Settings The following tray set...

Страница 151: ... B Billing Counters 5 5 Brightness See Display Brightness Buttons Job Status 4 1 Machine Status 5 1 User Interface 3 7 Bypass Tray 3 5 Paper Specifications 3 5 C Card stock loading 9 11 Change Tray Settings 6 14 Clear All Button 3 8 Colored tags Green and Gold 3 11 Communications Self test 6 41 Configuration Report option 6 23 Consumables See Supplies Counters Billing 5 5 Feed Roll 5 7 6 31 Custom...

Страница 152: ...unning 3 10 Fuser Module Expected Life 10 8 H Help Information Sources 3 11 on line Help system 3 8 High Capacity Feeder Paper Specifications 3 6 Hole punched paper loading 9 11 How to Access System Tools 6 3 Adjust Audio Tone volume 6 19 Power Saver Timer 6 33 Programming time 6 22 Touch Screen Brightness 6 20 Change Humidity Adjustment 6 39 Time and Date 6 21 Humidity Controls adjusting 6 26 I I...

Страница 153: ...hic System Test 6 39 Maintenance Cleaning the machine 10 10 Fault Clearance 10 5 Power On Off 10 2 Measurement setting mm or inches 6 25 Media See paper Memory Job Queue 4 1 Messages Active Messages 5 6 Fault 10 5 Touch Screen 3 9 Warning notices Replace or Reorder 6 31 Moiré 12 2 Mylar Paper Loading 9 11 N Network Connectivity options 6 30 Installation Procedures See Network Installation and Trou...

Страница 154: ...Portrait 2 4 Power Power Saver Administration 6 33 Power Saver Light 3 7 Resetting the Software 6 36 Turning the Machine On Off 10 2 Pre printed and letterhead Paper loading 9 11 Problem Solving 11 1 Q Queue See Job Queue Queue Management Job Status 4 2 R Relocation ozone requirements 1 4 Space Requirements 8 7 Remote Diagnostics See Sixth Sense Reorder messages 6 31 Replaceable Units 10 8 Locatio...

Страница 155: ...6 19 Display Brightness 6 20 Humidity Adjustment 6 26 Measurement 6 25 Set Time and Date 6 21 Timers 6 22 Tray Management 6 12 T Telephone Numbers entering machine number 7 3 Time and Date Setting 6 21 Timers Auto Resume 6 22 Power Saver 6 33 System Timeout 6 22 Tools Access Code 6 3 Changing the password 6 2 commonly changed settings 6 8 Overview 6 3 Touch Area Test 6 41 Touch Screen 3 7 Adjustin...

Страница 156: ...yout 3 7 testing 6 41 Touch Screen 3 9 V Video Memory Test 6 41 Video Path Diagnostics Test 6 42 W Welcome Center 5 3 Calling 11 3 X Xerographic Module Expected Life 10 8 ordering 10 8 Xerographic System Test 6 39 Xerox Calling for help 11 3 ...

Страница 157: ......

Страница 158: ... System Management Tools page 6 3 Change the Tools password page 6 2 the Commonly Changed settings page 6 8 Counters Billing Counters page 5 5 Feed Roll Counters resetting page 6 32 Adjust the Audio Tone volume page 6 19 the Power Saver Timer page 6 33 the Touch Screen brightness page 6 20 Establish the Paper Tray Management System page 6 12 ...

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