
Troubleshooting Guide
6-1
6.
Resolving printer problems
This chapter describes printer-related problems other than paper
jams, and suggests corrective actions. (Refer to “Clearing paper
misfeeds and jams” for information on paper jams.)
Printer engine problems
The following table describes problems associated with the
printer engine.
Table 6-1. Printer engine problems
Problem
Action
The printer does not
power on.
•
Ensure the power cord is plugged into the receptacle correctly.
•
Ensure the power switch inside the front left door is set to the on position.
•
Check the ground fault indicator (GFI) circuit breaker switch.
•
If the power in your location is working properly, you have tried the
suggested solutions, and the printer does not power on, call for
assistance.
Printing does not resume
after a paper tray fault or
after paper is changed in
the feeder.
The printer did not receive the signal that the feeder tray has paper and is
ready to feed. Pull out, then push back the feeder tray.
Paper is misfed or
wrinkles repeatedly.
•
If a message appears on the touch screen, follow the instructions
displayed.
•
Ensure that the proper paper is loaded and that it is loaded correctly and
not filled above the MAX line.
•
Turn the paper stack around and/or over in the selected paper tray.
•
Remove a few sheets from the top and the bottom of the stack in the
paper tray.
•
Fan all four edges of the paper in the selected paper tray.
•
Replace the paper in the selected paper tray with paper from a new
package.
•
Remove any partially fed paper from the trays.
•
Ensure the paper you are using had been stored properly.
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