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Introduction

xvi

Troubleshooting Guide

Содержание DocuColor 2060

Страница 1: ...Xerox DocuColor 2060 NPS IPS Troubleshooting Guide 721P90550 Version 8 0 October 2002...

Страница 2: ...tation material generated from the software programs which are displayed on the screen such as icons screen displays looks etc Printed in the United States of America Publication number 721P90550 Xero...

Страница 3: ...her information xi Introduction xiii About this guide xiii Contents xiii Conventions xiv Related publications xv 1 Calling for service 1 1 Information to have on hand when calling for service 1 1 Enab...

Страница 4: ...HCSS 4 16 5 Optimizing print quality 5 1 Performing color calibration 5 1 Product features that affect PostScript print quality 5 2 Proprietary PostScript extensions 5 2 Device dependent operators 5...

Страница 5: ...cation and Welfare for Class 1 laser products Class 1 laser products do not emit hazardous radiation The DocuColor printers do not emit hazardous radiation because the laser beam is completely enclose...

Страница 6: ...f the equipment grounding conductor may result in risk of electrical shock Always connect equipment to a properly grounded electrical outlet If in doubt have the outlet checked by a qualified electric...

Страница 7: ...your local Xerox representative or operating company Operation safety Europe This Xerox product and supplies are manufactured tested and certified to strict safety regulations electromagnetic regulati...

Страница 8: ...ed electrician To disconnect all electrical power to the product the disconnect device is the power cord Remove the plug from the electrical outlet Ventilation Slots and opening in the enclosure of th...

Страница 9: ...related to low voltage equipment January 1 1996 Council Directive 89 336 EEC approximation of the laws of the member states related to electromagnetic compatibility March 9 1999 Council Directive 99...

Страница 10: ...1 a specification for terminal equipment for use on analog switched telephone networks in the European Economic area The product may be configured to be compatible with other country networks Please c...

Страница 11: ...or further information For more information on Environment Health and Safety in relation to this Xerox product and supplies please contact the following customer help lines Europe 44 1707 353434 USA 1...

Страница 12: ...Safety xii Troubleshooting Guide...

Страница 13: ...ns Contents This section lists the contents of this guide Chapter 1 Calling for service describes the information to have on hand when calling for support service Chapter 2 Troubleshooting Xerox Clien...

Страница 14: ...syntax appears in angle brackets for example List Fonts Pattern Bold Within procedures text and numbers that you enter are shown in bold for example enter privilege operator The word enter within pro...

Страница 15: ...ng Page Description Languages Installation Planning Guide System Overview Guide Troubleshooting Guide Solutions Guide for IPDS Printing Decomposition Service and Tools Guide Glossary Master Index Cust...

Страница 16: ...Introduction xvi Troubleshooting Guide...

Страница 17: ...tive Before calling make note of the following Status code numbers and messages that appear on the controller screen and the printer console Indicator lights that are lit Name of your printer DocuColo...

Страница 18: ...n on site call is required arrive with the solution to fix the problem An external modem allows your system to be accessed by remote service technicians You may be instructed to enable the modem so th...

Страница 19: ...de 1 3 CAUTION Depending on the commands used by the technician the printer may start up during the remote service session You should not attempt to operate the system or perform any tasks at the prin...

Страница 20: ...Calling for service 1 4 Troubleshooting Guide...

Страница 21: ...re that the environment variable path includes the subdirectory usr xerox nps client bin and usr bin before the subdirectory containing the local print command Also resolve any print command aliases t...

Страница 22: ...installation commands use to install the Client Software The attempt to communicate to the Print__Controller__Name has failed Make sure the name Print__Controller__Name is correct Make sure your etc...

Страница 23: ...is an external connectivity problem Check Novell file server console screen for messages Check that the server is running and connected to the network If it is an incorrect framing type or server nam...

Страница 24: ...server should only have a PSERVER defined with the same name as the printer s PSERVER there should not be an instance of PSERVER running under that PSERVER definition Stop the PSERVER instance Log mes...

Страница 25: ...ckets advertising the print server There is a basic connectivity or routing problem The incorrect framing type has been set The print server is not running For RPRINTER there must be a PSERVER running...

Страница 26: ...Troubleshooting a Novell implementation 3 4 Troubleshooting Guide...

Страница 27: ...r Trays chapter for more information For tray 3 setting the paper size Non Standard or Standard and the paper type Coated or Uncoated Refer to the Guide to Performing Routine Maintenance Paper Trays c...

Страница 28: ...Troubleshooting Guide Figure 4 1 DocuColor 2060 NPS IPS 1 Touch screen 2 Printer control panel 3 Dry ink compartment 4 Offset catch tray 5 Right front door 6 Left front door 7 Transport module 8 Tray...

Страница 29: ...he left side door 1 Open the left side door of the printer If you have an optional tray 4 open the tray 4 right door then open the left side door of the printer 2 Carefully remove all jammed paper ens...

Страница 30: ...Figure 4 3 Paper path of trays 1 2 and 3 1 From tray 4 2 Transport module 3 To the printer 4 From horizontal duplex transport 5 Tray 1 6 Tray 2 7 Tray 3 To clear a jam in tray 1 2 or 3 1 Clear jams in...

Страница 31: ...screen to resume your print job Clearing jams in the upper door Figure 4 4 Upper door To clear a jam in the upper door 1 Open the upper door above tray 1 2 Lower the feed transport by pulling down on...

Страница 32: ...ide Clearing jams in the transport module Figure 4 5 Transport module paper path 1 Paper from trays 1 2 and 4 2 Upper transport 3 To the printer 4 Single sided prints from the horizontal transport 5 L...

Страница 33: ...to the right 3 Carefully remove all jammed paper 4 Reposition the green handle 3a 5 Lift green handle 3b 6 Carefully remove all jammed paper and return handle 3b to its original position 7 When a tray...

Страница 34: ...eds and jams 4 8 Troubleshooting Guide Clearing jams in the exit module Figure 4 7 Exit module paper path 1 Decurler 2 Duplex inverter transport 3 To printer 4 To inverter transport 5 From printer 6 T...

Страница 35: ...e to free any immovable paper 9 Reposition the green handle 8a and ensure the handle is seated properly 10 Reposition the green handle 8b and ensure the handle is seated properly 11 Reposition the gre...

Страница 36: ...n lists the steps to clear jams in the following areas Registration vacuum transport and fuser Horizontal transport two sided printing only Figure 4 9 Right and left door paper path 1 From transport m...

Страница 37: ...ight and left front door areas WARNING The fuser area is extremely hot and injury will occur if the area is not handled correctly Figure 4 11 Alignment vacuum and fuser transport To clear a jam in the...

Страница 38: ...Rotate knob 4e counterclockwise to clear any immovable paper NOTE Occasionally a sheet of paper may wrap around the heat roll The heat roll can be seen when handle 4d is up DO NOT attempt to remove th...

Страница 39: ...eps 2 through 8 of the procedures for clearing jams in the registration vacuum transport and fuser Refer to Clearing jams in the registration vacuum transport and fuser in this chapter 1 Lift both of...

Страница 40: ...4 right door Remove any paper from the tray 4 horizontal transport by lifting the green handle and turning the green knob in the direction of the arrow 6 Open the left side door of the printer Figure...

Страница 41: ...handle 1 4 Lift green handle 2 and remove all paper in this area 5 Close green handle 2 6 Lift green handle 3 and remove all paper in this area 7 Close green handle 3 8 Lift green handle 4 and remove...

Страница 42: ...sage on the touch screen notifies you of a paper jam in the high capacity stacker stapler HCSS and provides instructions for clearing it To clear a paper jam from the HCSS 1 Open the HCSS front door 2...

Страница 43: ...sted colors and to then make any corrections that are required Calibration should be done any time you notice a degradation in the color or any time there is the possibility that the printer colors ma...

Страница 44: ...masters generated on a Macintosh with Apple proprietary features may produce output that varies between LaserWriter and non LaserWriter PostScript printers Device dependent operators Some PostScript o...

Страница 45: ...erent halftone patterns resulting in visual differences in the output Gray shading settransfer and transfer function The PostScript operators settransfer and setcolortransfer are used to change the pr...

Страница 46: ...The setflat operator indirectly controls the length of the straight line segments As stated in the PostScript Language Reference Manual second edition If the flatness parameter is large enough to cau...

Страница 47: ...ity Troubleshooting Guide 5 5 Sections 2 2 and 6 5 of the PostScript Language Reference Manual second edition discuss scan conversion Section 6 5 states that scan conversion details are not part of th...

Страница 48: ...Optimizing print quality 5 6 Troubleshooting Guide...

Страница 49: ...solutions and the printer does not power on call for assistance Printing does not resume after a paper tray fault or after paper is changed in the feeder The printer did not receive the signal that th...

Страница 50: ...nvironmental conditions are too dry and cause excessive static Increase the humidity level in the room to minimize static Gently fan transparencies to separate the sheets before you load them Sheets w...

Страница 51: ...en reprint If excessive curl is still present use a heavier paper Empty the output device when output approaches this limit to ensure continuous production Place the printer and paper in a room with a...

Страница 52: ...rear cover Check that the main switch is turned on Paper does not stack properly Mixed sizes of paper Run separate jobs and empty stacker High paper curl Adjust the printer decurler Flip paper in pape...

Страница 53: ...plugged in to reset Test the ground fault indicator GFI 1 Locate the GFI at the bottom center of the back cover of tray 4 2 Check to see if the GFI switch was tripped Press and release the RESET butt...

Страница 54: ...with as much reliability as 64 to 220 gsm paper Remove a few sheets from the top and the bottom of the ream in the elevator tray If the environment is highly humid 50 to 85 and you are using coated pa...

Страница 55: ...powered on 2 Make sure that the brightness and contrast controls if available are turned far enough to the left to brighten the screen 3 If the monitor is powered on and controls are turned to the lef...

Страница 56: ...rint there may be a system problem Printer controller is not communicating with the network Does not apply to channel attached host Ping the printer controller check the cabling connections Reconnect...

Страница 57: ...s from the client workstation Enter Show Document Attributes Resend if necessary using correct options or enter Change Document Attributes to specify the desired attributes Job prints correctly on the...

Страница 58: ...e to the host 1 Enter Show Status to ensure there is no other problem If you have a stoppage due to the status shown correct the problem status 2 Enter List Virtual Printer or Show IPDS Virtual Printe...

Страница 59: ...pacity stacker problems 6 4 high capacity stacker stapler problems 6 4 I invisible strokes setlinewidth 5 4 L laser safety v M messages Client Software installation 2 2 modem enable 1 2 N Novell imple...

Страница 60: ...ll required information 1 1 setbscolor 5 3 setcmykcolor 5 3 setcolorscreen 5 2 5 3 setflat 5 4 setgray 5 3 setlinewidth 5 4 setrgbcolor 5 3 setscreen 5 2 5 3 settransfer 5 3 smooth curves 5 4 stroke 5...

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