Error Code
397
P
rob
le
m Solving
14
024-746
O
[Cause] The specified paper type is not compatible with the
specified paper size, paper tray, output tray, or 2-sided
printing.
[Remedy] Check the print data.
024-747
O
[Cause] Incompatible print parameters are used. The combination
of the specified features such as Document Size, Paper
Size, Paper Tray, 2 sided print, and Output Tray is
incompatible.
[Remedy] Check the print data, and try to print again.
024-748
O
[Cause] The number of digits specified in [Number of Digits] of the
[Page Number] screen does not match the value specified
in [Starting Number] of the [Apply Page Numbers To]
screen.
[Remedy] Set [Number of Digits] to [Auto Assign] or a value
appropriate for the value specified in [Starting Number].
024-775
O
[Cause] Booklet printing was specified for printer properties, but
the number of print pages for the job exceeded the
maximum number for booklet creation.
[Remedy] Change the printer properties setting to split the pages
appropriately to create separate volumes, or to cancel the
booklet setting.
026-700
O
[Cause] By Address Book operation, the machine received an
unsupported protocol from the LDAP server.
[Remedy] Try again. If the problem persists, contact our Customer
Support Center.
026-701
O
[Cause] The number of queries to Address Book exceeded the
machine's processing capability.
[Remedy] Wait for a while and try again. If the number of queries to
Address Book is only one, the machine’s software may be
defective. Contact our Customer Support Center.
026-702
O
[Cause] The number of access from the LDAP server to the
machine exceeded the machine's processing capability.
[Remedy] Wait for a while and try again. If the problem persists,
contact our Customer Support Center.
027-400
O [Cause] Unable to communicate because of another error.
Unable to communicate because the control panel is in
use.
[Remedy] If another error message is displayed, clear the problem
first.
If the control panel is being used by a user, wait until the
user operation is completed and start the communications.
Turn the machine off and on. If the problem persists,
contact our Customer Support Center.
027-442
O [Cause] The IPv6 auto stateless address 1 of the machine is
duplicated on the network.
[Remedy] Change the IPv6 auto stateless address 1 of the machine
or the address of the other device.
Refer to "Auto Configured IPv6 Address" (P.139).
Error Code
Category
Cause and Remedy
C P F S M O
* If the error persists after following the listed solution, contact our Customer Support Center. The contact number is
printed on the label or card attached on the machine.
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