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Problem solving
7-14
Generic MICR Fundamentals Guide
Job history or results
Ask the following questions:
•
Is this the first time that this job has been run?
•
What happened on the other occasions?
•
Is the current result an exception?
Compare the documents with previous samples
Keep a record of base information and samples of previously
printed jobs to help isolate and resolve recurring problems. Keep
in mind that reader sorter operation is usually not under the
supervision or control of the check issuing agency.
•
Does the bank printing appear in the same location on the
checks? Note the placement of the “endorsement” printing
from the bank.
•
Were the checks sorted upside down or backwards?
•
Was the machine serviced immediately after this check run?
An accurate dated record of base information may indicate
this.
Analyzing reader sorter printout
Obtain a copy of the reader sorter reject report from your bank, if
it is available. Also, ask the bank to provide definitions of all
status and error codes that are used in the reject report. When
analyzing the report, ask the following questions:
•
Does the printout correspond with the job in question?
There could be a mismatch between the report and the
documents.
•
What is the reject rate?
Find out how the reject rate was calculated, by asking these
questions:
–
Were paper handling rejects and Amount field rejects
subtracted from the total?
–
Were blank sheets and documents that were inserted
upside down or backwards removed from the total?
(These items may not produce recognizable characters.)
Содержание 6100BD - Phaser Color Laser Printer
Страница 1: ...January 2003 701P22140 Xerox Document Services Platform Generic MICR fundamentals guide...
Страница 17: ...Overview Generic MICR Fundamentals Guide 1 7 Figure 1 2 Life cycle of a check...
Страница 22: ...Overview 1 12 Generic MICR Fundamentals Guide...
Страница 46: ...Paper facts 3 18 Generic MICR Fundamentals Guide...
Страница 74: ...Document design 4 28 Generic MICR Fundamentals Guide...
Страница 86: ...Document processing 5 12 Generic MICR Fundamentals Guide...
Страница 102: ...Quality control 6 16 Generic MICR Fundamentals Guide Figure 6 11 Examples of extraneous ink spots...
Страница 105: ...Quality control Generic MICR Fundamentals Guide 6 19 Figure 6 12 E13B characters and waveforms...
Страница 146: ...Security 8 18 Generic MICR Fundamentals Guide...
Страница 150: ...References A 4 Generic MICR Fundamentals Guide...
Страница 164: ...Glossary Glossary 14 Generic MICR Fundamentals Guide...