http://www.xbox.com
english
18
warranty
PLEASE READ THIS LIMITED WARRANTY CAREFULLY TO UN-
DERSTAND YOUR RIGHTS AND OBLIGATIONS!
LIMITED WARRANTY
The term “Xbox Product” means the Microsoft Xbox Video Game
System console including (when considered as a whole) the
Microsoft software stored on the hard disk and embedded in
microprocessors within the Xbox console, and Xbox-compatible
hardware manufactured by or for Microsoft, whether included
with the Xbox Video Game System or purchased separately.
A. WARRANTIES
1
90-Day Express Warranty.
Subject to the terms and con-
ditions of this Limited Warranty, Microsoft warrants to you
only (the original purchaser), that under normal use and ser-
vice the Xbox Product will substantially conform with the ac-
companying printed user instruction materials for a period of
90 days starting as of the date of your sales receipt (the
“
Warranty Period
”).
2
Implied Warranty.
You may also have an implied warranty
and/or condition under the laws of some jurisdictions, which
is hereby limited to the duration of the Warranty Period.
Some
jurisdictions do not allow limitations on how long an implied
warranty or condition lasts, so the foregoing limitation may
not apply to you.
As to any defects discovered after the Warranty Period, there
is no warranty or condition of any kind.
B. OBTAINING WARRANTY SERVICE.
To receive instruc-
tions for obtaining repair or replacement warranty services
you must call:
Within the U.S., U.S. Territories and Canada:
1-800-4MYXBOX. TTY users: 1-866-740-XBOX.
Within Mexico: 001 866 745 83 12.
TTY users: 001 866 251 26 21.
You must also:
1 Submit proof of purchase in the form of a bona fide, dated
bill of sale, receipt, or invoice (or a copy) evidencing that your
request for service is made within the Warranty Period.
2 Follow Microsoft’s instructions if it determines that all or
part of your Xbox Product requires return for repair or re-
placement. Microsoft will arrange for shipping your Xbox Prod-
uct to Microsoft or its authorized repair centers at Microsoft’s
expense, or instruct you where to take the Xbox Product in
your area.
3 Delete or remove any files or data you consider private or
confidential prior to sending the Xbox Product to Microsoft.
4 Return the Xbox Product
in the packaging materials pro-
vided to you by Microsoft, using the labels and addresses pro-
vided in the return authorization kit. Failure to use these ma-
terials may result in delays.
Failure to follow the above instructions may result in de-
lays, cause you to incur additional charges, or may void
your warranty.
C. EXCLUSIVE REMEDY
. During the Warranty Period and
subject to applicable law, Microsoft will, at its option and as
your exclusive remedy for breach of this Limited Warranty or
any implied warranties:
1 Repair or replace a defective Xbox Product, or
2 Following return of your Xbox Product, make payment to
you for the allowable damages that you incur in reasonable
reliance but only up to the amount of the purchase price that
you paid for your Xbox Product. This refund may include a
deduction for depreciation based on your actual use.
3 Any replacement parts or Xbox Product will be new or
refurbished or serviceably used, comparable in function and
performance to the original part or Xbox Product and war-
ranted for the remainder of the original Warranty Period or 30
days from the date of shipment of the Xbox Product back to
you, whichever is longer.
4
Microsoft may, at its sole option, elect to replace the
hard disk contained in your Xbox Product even if this
causes a loss of data
.
YOU AGREE THAT MICROSOFT IS
NOT LIABLE TO YOU FOR ANY LOSS OF YOUR DATA.
5 After the Warranty Period has expired, Microsoft may charge
you a fee for its efforts to diagnose and service any Xbox
Product-related problems.
6 Microsoft will use commercially reasonable efforts to diag-
nose and attempt to correct, or suggest solutions for, Xbox
Product defects that are covered by this Limited Warranty.
MICROSOFT DOES NOT PROVIDE ANY WARRANTIES RE-
GARDING ITS WARRANTY SERVICES AND, EXCEPT FOR THE
PRECEEDING SENTENCE, DISCLAIMS ALL DUTIES (IF ANY)
OF WORKMANLIKE EFFORT OR OF LACK OF NEGLIGENCE.
D. NO OTHER WARRANTIES.
The express warranty stated
in Section A above is the only express warranty made to you
and is provided in lieu of all other express or implied warran-
ties and conditions (if any) including any created by any other
documentation or packaging. No other warranties or condi-
tions are made with respect to the Xbox Product or the war-
ranty services by any person, including but not limited to
Microsoft and its suppliers.
No information (oral or written)
or suggestions given by Microsoft, its agents or suppliers
or its or their employees, shall create a warranty or con-
dition or expand the scope of this Limited Warranty.
Also,
there is no warranty or condition of title, quiet enjoyment, or
noninfringement in the Xbox Product. You may have greater
rights existing under legislation in your jurisdiction. Where
any term of this Limited Warranty is prohibited by such laws,
it shall be null and void, but the remainder of the Limited
Warranty shall remain in full force and effect.
E. EXCLUSIONS FROM LIMITED WARRANTY.
This Limited
Warranty shall not apply and Microsoft has no liability under
this Limited Warranty if the Xbox Product:
1 is used with products not sold or licensed by Microsoft
(including, but not limited to, non-licensed games and game
enhancement devices, adaptors and power supply sources) or
which are otherwise not compatible;
