6
Problem-solving:
The machine produces water the first few seconds, and then weak coffee
1. You are probably using a brown/gold Espressocup in a machine produced after
October 2010, while you should be using a black Espressocup.
2. You did not put enough espresso coffee grounds into your Espressocup and/or you
did not compress the coffee grounds enough.
The machine does not close or is very difficult to close after inserting the Espressocup
1. You are probably using a black Espressocup in a machine produced before October
2010, while you should be using a brown/gold Espressocup.
Espressocup does not release after use
1. The rim is not pointing upwards and/or the Espressocup is new. The Espressocup may
shrink slightly at first and will fit better after being used a number of times. Release it by hand.
Espressocup is still hanging inside the shaft
1. You are using the wrong Espressocup. Please check whether your coffee machine was produced
before or after October 2010 (the brown/gold Espressocup in particular can get very stuck).
2. The coffee maker was opened too quickly. Do NOT try to close the machine at this point, as
this will only damage the Espressocup. Loosen the Espressocup carefully by hand.
Weak espresso
1. Too little ground espresso coffee in the Espressocup. Make sure the Espressocup is
always filled to the rim. If the Espressocup is not completely full, the water will not
flow through the ground coffee properly, resulting in weak coffee.
2. The coffee used was too coarsely ground.Only finely ground espresso may be used.
3. You selected the wrong amount of water, one that is not suitable for a large cup of coffee.
4. You are probably using a brown/gold Espressocup in a machine produced after October 2010,
while you should be using a black Espressocup.
Coffee does not flow out and machine switches itself off
1. The ground coffee used was not evenly ground and/or it was pressed down too hard. The
machine always switches off automatically if the ground espresso coffee is not evenly fine
because the smallest granules accumulate in front of the filter, blocking the flow of water.
Coffeeduck® is patented by: The Coffeeduck Company
Machines before
OKT. 2010
Machines after OKT. 2010
The cylinder is smooth
The cylinder has cartels
• original Nespresso® cups stay
unaffected
• use the brown/gold Epressocup
• original Nespresso® cups
get dented after use
• use the black Epressocup
