11
Technical Support: [email protected] US: +1 866 677 0053 EU: +44 (0) 1793 230 343
FA
Q
s
10. FAQs
• Direct sunlight, Fluorescent lighting (on cold start up)
• Halogen lighting
• Plasma screens
5)
UTP Termination Issues – ensure cables and RJ45
terminations are correct and in good condition at
both transmitter and receiver ends to see if control is
established. If so, a possible re-termination of the cable
could remedy the problem.
6)
Are WyreStorm emitters and receivers being used?
The use of third party products/magic eyes may not be
compatible. Always use WyreStorm components included
with your purchase or check compatibility of third party
control systems with your WyreStorm dealer.
7)
If problems persist, swap out the IR emitters and
receivers to rule out faults with the units themselves. Use
emitters you know are fully operational to test working
condition.
8)
Reactivate the IR call-back function on your matrix
and swap IR ports on the matrix to rule out a fault with
thematrix or connection ports.
9)
Should IR remain unresponsive, turn off and disconnect
all cables from the matrix and reconnect zones one at a
time to assess if one location in particular is the problem.
If so, run new cables directly to the display – if this fixes
the problem, it is likely that electromagnetic interference /
damage to the cable somewhere along the run is causing
the IR signal to drop out. Investigate and remove EM
interference from the run or replace damaged UTP cable.
Cat5e or 6?
While our equipment is tested and graded to Cat 5e
cable standard; tests have shown that better results
are achieved when using Cat6 cable. The lower AWG
(American Wire Gauge) uses thicker copper cores ensure
better signal transfer/Transmission rates. Newly installed
cabling should always conform to Part P Regulation and
BS 7671 (17th Edition), and should be terminated to 568B
standard.
Can I use a single Cat 5e/Cat 6 cable?
Although conventional transmission used to be
considered two Cat5e cables for video, audio and control,
HDBaseT transmission only requires a single cable.
All features found with dual cable transmissions are
supported with HDBaseT, with addition of RS232 serial
control, Power and Ethernet passed along a single
Cat5e/6/7, depending on feature set/model of product
How far can the signal travel?
Under perfect transmission conditions WyreStorm
HDBaseT receivers will operate at 50m, 70m or 100m
(@1080p) depending on the model used.
Perfect conditions denotes no electrical interference,
straight cable runs with no bends or kinks and no patch
panels or wall outlets. If some of the above are factors in
your installation then signal strength and bandwidth can
be compromised.
Should a cable run approach the upper limit of the
receiver capabilities, the signal can be boosted by
connecting to an HDBaseT AMP-001-010 digital audio
amplifier/receiver act as an in-line repeater up to 7 times
up to 490m/1607ft.
What about 3D?
The RX-70-PP, all of our matrix switches and the majority
of our extender products will pass-through a 3D Blu-ray
signal.
How do I control the sources?
All of our HDMI distribution products support IR pass-
through from point-to-point extender sets to AMP and
HDBaseT matrices. Most of the range now supports
wideband IR meaning it is compatible with any IR device
available on the market. Our PP and HDBaseT matrix
range (Cat 5e/Cat6) has IR pass-through from each of the
outputs and has discrete IR outputs at the switch end,
meaning you can have multiple identical sources yet the
IR would be routed only to the applicable source.
Do I need power at the TV end?
Yes. This product requires its own 12v local/mains power
at display zones to operate.
WyreStorm PoH enabled devices require no power supply
at the TV end by drawing power from a PoH matrix or
PoH transmitter. See www.wyrestorm.com for details on
our PoH range.
Are WyreStorm products compatible with HDMI 1.4?
HDMI 1.4 refers to a list of ‘features’ that a device is
capable of supporting, including Ethernet channel, return
audio channel, 3Detc. Due to the continuously evolving
nature of the technology, HDMI Licensing LLC have now
decided to simplify terminology by testing and referring to
cable in terms of STANDARD or HIGH-SPEED rather than
in generations 1.3, 1.4 etc.
