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Technical Support: [email protected] US: +1 866 677 0053 EU: +44 (0) 1793 230 343
3) If you are unable to access the web management UI
• Check the IP address of your computer. The default IP address of the IP Control Box is 192.168.11.243, so the IP address
of the computer should be 192.168.11. X.
• Check the Web browser. We recommend you use Firefox, Opera, Safari Internet Explorer 11 or Chrome. If the problem
persists, try to upgrade you browser to the latest version.
• Perform a reset on the NHD-IP-CTL by holding down the reset button on the front of the device.
4) If no devices appear in the Matrix or TX/RX Settings page…
• Ensure the devices are powered up and connected to the same network
• Ensure that the network settings in the router are correct for those set in the RX/TX units
• Refresh the browser
• Reboot all system components including the NHD-IP-CTL
• Perform a reset on the NHD-IP-CTL by holding down the reset button on the front of the device
5) If you do not see an image on the display…
• Screen is completely blank: Check the screen is on and the correct input is selected, ensure the Rx is powered and the
lights are stable on the front. Replace the HDMI for a tested cable.
• The message on the screen reports one of the following:
• Only part of the Image is displayed: The device is in video wall mode, send a commend to exit the device from video
6) If you cannot set a device Alias…
A device may have previously been connected to the NHD-IP-CTL with that Alias.
You will need to factory reset the CTL for it to lose that alias, be aware of alias conflicts if that other device is still connected but
powered down.
7) If the RX device continuously reboots…
The RX is set to DHCP but it cannot find a DHCP server. You must connect the unit to a DHCP server so that it can finishing
initialising. You will then be able to change the IP settings.
TROUBLESHOOTING
Message
Possible Causes
Solutions
Remote IP: unknown
RX restored to default settings
Configure TX and RX through HDMI over IP console
RX being rebooted
Wait until RX is rebooted to view the picture
No instructions are
displayed
Poor cable connection to RX or TV setting)
Insert the HDMI cable into RX or TV again
Waiting for video source
- standby
Poor cable connection to TX or input source
Insert the HDMI cable into TX or input source again
Network link is down
Poor cable connection to RX or switch
Insert the network cable into RX or switch again
Trying to find the
transmitter
RX trying to find the Transmitter
Wait until the picture is displayed
Poor cable connection to TX
Insert the network cable into the TX again
TX/RX not linked
Configure TX and RX through HDMI over IP console
