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I S
ERVICE AND REPAIR
I1 R
EPAIR OF
M
EASURING
I
NSTRUMENTS AND DISPLAY UNITS
Normally any instruments requiring repair can be sent to the local WYLER partner (local distributor) who will take
the necessary steps and make the arrangements for repair on behalf of the customer.
Express Repair Service, ERS
A large number of customers can not miss the instruments for a
longer period as these are in daily operation. For these cases WYLER
SWITZERLAND has created a new service called "Express Repair
Service, ERS". Employing this service the transport time from the
user to WYLER SWITZERLAND and back and thus the complete
repair time can be reduced considerably.
A simplified description of this service:
•
The customer announces the repair request to the local WYLER partner in his country.
•
The WYLER partner will inform the customer about the possibility of the ERS service outlining the
advantages and consequences of this service, such as e.g.
o
reduced total repair time
o
required acceptance to repair without quote up to 65 % of the price for a new instrument
o
suitable packing for air transport
o
expenses of the ERS
•
In case the customer decides to use the ERS, the customer informs the local WYLER partner or directly
WYLER SWITZERLAND providing the necessary data.
•
The customer will receive all information and instructions necessary for a smooth handling, the customer
has just to pack the product suitably and to fill in a form for the TNT courier service as well as to
announce the readiness to the local TNT office for pick-up. Everything else will run automatically.
•
Products reaching WYLER SWITZERLAND under this service will be handled with first priority, and the
instrument will be returned using the same carrier.
•
The invoicing will be through the WYLER partner in your country.
Please do not hesitate to make use of this service in order to have your WYLER instrument back at your disposal
as soon as possible. In case of any questions please contact WYLER SWITZERLAND or your local distributor, we
will gladly help you to use the ERS successfully.
WYLER AG
Im Hölderli
CH-8405 WINTERTHUR
Switzerland
Tel. 0041 (0) 52 233 66 66
Fax. 0041 (0) 52 233 20 53
Homepage: http://www.wylerag.com
E-Mail: wyler@wylerag.com