M A G M A
20
Chapter 5 Troubleshooting
My Computer Hangs During Power Up
If your computer “hangs” while being turned on and you can’t even start,
follow these simple steps to try to fix this problem:
1. Shut off the computer (first) and then the Magma expansion
system and verify that all cards and cables are installed
correctly. Reapply power first to the expansion system and
then to the computer.
2. If it still hangs, remove all 3
rd
Party PCI cards and try booting
up without any cards installed.
a. If it still hangs, remove the Magma PCI expansion host
card from the computer and try booting up without the
Magma expansion system attached.
i.
If it boots up OK without the Magma expansion
system attached, call Magma Technical Support.
ii.
If it still hangs, the problem is in the computer and not
with the Magma expansion system or the 3
rd
Party
PCI cards.
b. If it boots up OK without any 3
rd
Party PCI cards installed,
try adding only one card and see if it boots up.
i.
If it boots up OK with one card in it, shut it down (in
the proper order, of course) and swap cards. Repeat
this until all cards have been tested. If they all test
OK, then add them back one at a time until you find
the combination that doesn’t work, or you are running
fine. If you find a bad card, call Technical Support. If
you don’t – congratulations, you fixed it!
ii.
If it still hangs up, try a different card – this one is
probably bad (or has driver problems). If the second
cards works, troubleshoot the first card. If the second
card also fails, call Technical Support.
