17
© 2020 Woosh Bikes Limited
Woosh Support:
Kit support is done primarily via email.
This way it
’
s possible for us to keep track of your case much
more easily than when support is conducted over the phone. Using email allows us to refer back to previ-
ous conversations quickly and easily, and also allows us to receive photos/videos from the customer illus-
trating the issue. This, in turn allows us to provide written instructions with photos where necessary to help
get you back up and running as quickly as possible.
If you have an issue, and it
’
s something that can be shown in a photo or video, please email over the de-
tails including the photos etc. and we will get back to you ASAP, normally later the same day.
Support staff are not available at the weekends, emails received over the weekend will be read and replied
to on the following working day.
Email:
