Problem or maloperation in…
Problem Description
Corrective Action
connect Smart view (or Field Device Installer) to
the relay.
•
Restart your PC.
USB COM port visible, but no connection possible.
It is not possible to communicate with Smart
view to the relay via USB. The corresponding
USB port (e.g. COM 5) is available and was
selected correctly.
Check the following issues:
•
Is Smart view access via USB enabled on the
device? Check the <Device Para/ Security/
Communication> settings.
•
Is the USB port of the PC still occupied by another
application (or program)? Close those
applications.
•
Is the protective device started up completely?
Older protective devices with RS232: Smart view
does not connect via RS232.
It is not possible to establish a connection with
Smart view from a PC to the device via RS232.
Use a Smart view version release 4.40 or higher.
If your PC does not have a serial port, you need a USB-to-
serial-adapter that has been approved by
Woodward
Kempen GmbH.
This has to be installed correctly.
Verify that your cable is a zero-modem cable (please refer
to the corresponding chapter). A simple serial cable does
not have any flow control lines. A connection is only
possible with a zero-modem cable.
Smart view cannot connect to the device. This has
been possible before by using the same PC.
A connection between Smart view and device
has been possible before using the same PC.
Check the following issues:
•
Are the connection settings of Smart view correct
HighPROTEC Troubleshooting Guide DOK-HB-TSE Rev. B
17
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