Troubleshooting – Communication
Problem or maloperation in…
Problem Description
Corrective Action
Failure of time synchronization.
Check the following issues:
•
Is the correct protocol for time synchronization
selected (<Device Para/ Time / TimeSync>)?
•
Is the timezone set correctly?
•
Open the status page of the used protocol. Check,
if the module works correctly.
•
IRIGB: Is the correct type (IRIGB-00x) selected?
•
SNTP: Is the IP address of a valid NTP Server
configured?
Failure of the TCP/IP connection.
Check the following issues with your local IT:
•
Does the device answer a “ping“ request?
•
If the device and the PC are part of different
subnets, the gateway and subnet mask have to be
set correctly within the device (<Device Para/
TCP/IP/ TCP/IP Config>).
•
Is network communication blocked by a firewall?
USB COM port is not visible on the PC.
It is not possible to connect Smart view, Field
Device Installer or some other application to the
relay via USB. The corresponding USB port
(e.g. COM 5) is not visible in the application.
Check the following issues:
•
Smart view: Have you installed release 4.40 or
higher?
•
Plug off the USB cable from the protective device
and plug it in again. After 10 seconds try again to
HighPROTEC Troubleshooting Guide DOK-HB-TSE Rev. B
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Содержание HighPROTEC
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