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Support

Within the Support page, you will find useful 
information on how to contact the Winegard 
support team. If you are experiencing issues, 
you may be asked to save a log file. To do 
this you will click on the SAVE LOG button 
and a download from the Winegard Gateway 
5G software to your device will begin. A file 
will be generated and downloaded that you 
will be able to email Customer Support for 
review. 

Before contacting the Winegard support 
team click on the FAQ button and see if 
the issue/question you are experiencing is 
already listed. 

About

The About page has information about your 
Gateway product, such as current software 
version, Cellular Carrier, IMEI Number, SIM 
Card Number, and much more.

Web Operation 

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Содержание GW-5G01

Страница 1: ...Place label here User Guide 5G LTE WIFI ROUTER AIR 360 Plus 5G ANTENNA REQUIRED FOR USE 2452517 Rev112 22 Model GW 5G01 WINEGARD Gateway 5G WiFi 5G...

Страница 2: ...y The Air 360 Plus 5G is compatible for RVs with a roof radius of 230 inches to flat and a 7 inch max roof thickness If needed cable extensions can be purchased through Winegard RV Manufacturer Instal...

Страница 3: ...SIM 2FF 25mm x 15mm x 0 76mm Compatible Carriers Winegard FreedomGO AT T and T Mobile For complete list of compatible carriers www winegard com connect Power Rating DC 9 16V 1 7A Operating Temperature...

Страница 4: ...ED System is booting up FAST BLINKING GREEN System is initializing FAST BLINKING YELLOWISH GREEN System is up and waiting for an Internet connection SOLID GREEN System is connected to the Internet ALT...

Страница 5: ...ntenna cables down through the hole If any of these cables are missing please contact your coach manufacturer or installing dealer Step 2 Pull the cables through the guide hole of the mounting bracket...

Страница 6: ...e RV s power wires through the wall or panel Step 6 Be sure the switch is in the OFF O position before continuing Slide the power switch into the wall plate Step 7 Connect the 12V power wire from the...

Страница 7: ...wer Ethernet 4 5 6 DualSIM Connector Placein lowerslot Angled cornerout SIM Red Green Yellow Green Yellow 6 Step 15 Before connecting the power cable to the Gateway 5G confirm that all other connectio...

Страница 8: ...le in roof Gateway power cable Red wire to switch Black wire to ground Ethernet cable optional 7 max roof thickness To ANT IN 3A fuse 12V DC 1 hole in ceiling Must be directly below hole in roof Prewi...

Страница 9: ...wer switch ON Turn on the WiFi enabled device s that you want to connect and scan for wireless networks It may take a few minutes for the Winegard network to appear Step 2 The label located on the fro...

Страница 10: ...of available networks will be displayed by signal strength Select the desired network SSID and click CONTINUE Step 5 Enter the network password if prompted and click Continue Once the Winegard Gateway...

Страница 11: ...the Data Plan page you can see how much data you have remaining or click the link in the subscription field Here you can sign in and view your account or set up a new account When creating a new accou...

Страница 12: ...Web Operation continued Navitgate to Page More advanced features and information can be found on pages located within the drop down menu located under the NAVIGATE TO PAGE section on Status Page 11...

Страница 13: ...defaulted to WPA2 PSK AES Other security options are available on this page 5 GHz Network Settings For faster device performance enable the 5GHz network Once enabled connect your WiFi enabled devices...

Страница 14: ...ation password however to change the password click on CHANGE PASSWORD to bring up the new password screen Enter the new password into the area for both PASSWORD and RE ENTER PASSWORD The password in...

Страница 15: ...cess this Winegard Sign In page Change Provider See Adding a SIM Card on page 17 of this manual You must have a WiFi connection to change the 5G LTE provider Network Activity Within the Network Activi...

Страница 16: ...r a modem update or restore the system to the original factory configuration Restore Return To Factory Defaults You can return the system to factory defaults either by clicking the Restore button on t...

Страница 17: ...eway 5G software to your device will begin A file will be generated and downloaded that you will be able to email Customer Support for review Before contacting the Winegard support team click on the F...

Страница 18: ...reedomGo Plans AT T and T Mobile Visit www winegard com gateway to view up to date approved carriers Winegard provides a service activation team that can get you the right plan and SIM card for the ca...

Страница 19: ...ot be recognized and an error code will be displayed on the Status page Step 4 Turn the Gateway 5G power switch on Step 5 Return to the Status page of the Winegard software by following steps 1 3 on p...

Страница 20: ...y to use the cellular connection Note Using a SIM card other than the FreedomGO plan will eliminate some features such as the Data Plan page For more information about data usage contact your cellular...

Страница 21: ...2 1 does not bring up the login page Solution First verify that the WiFi signal that your device is connected to is in fact the Gateway 5G If not connected to the Gateway SSID the web address isn t va...

Страница 22: ...ad Problem I have data but I am not able to connect to the internet The Internet Status field continuously gives messages but never connects Solution Confirm that you have coverage in your location To...

Страница 23: ...t possible This device and its antenna s must not be co located or operating in conjunction with any other antenna or transmitter FCC Radiation Exposure Statement This equipment complies with FCC radi...

Страница 24: ...are registered and or unregistered trademarks of Deutsche Telekom AG Rogers is a trademark of Rogers Communications Inc All trademarks registered trademarks and logos are the property of their respect...

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