Troubleshooting
Problem -
I am not seeing the SSID for my Gateway 5G system.
Solution -
Remove the Gateway 5G from the mounted location and check that
the LED, located on the backside, is powered on. If not, with a voltage meter,
verify that 12V is getting from the vehicle power to the Gateway 5G. If it is
powered on and you do not see the SSID, reset the unit by pressing and holding
the reset button next to the power connector for 30 seconds.
Problem -
What if I lost my manual and/or cannot find my SSID or password?
Solution -
The factory preset SSID and password will be located on the
backside of the Gateway 5G system. To return to factory default, press and
hold the reset button for 30 seconds. Then, you may log in using the factory
SSID and password.
Problem -
What do I do if 10.11.12.1 does not bring up the login page?
Solution -
First, verify that the WiFi signal that your device is connected to is in
fact the Gateway 5G. If not connected to the Gateway SSID, the web address
isn’t valid. If you are connected to the correct network, the address may have
been changed. To resolve this, perform a factory reset by pressing and holding
the reset button for 30 seconds.
Problem -
What range and coverage can I expect to get?
Solution -
Service and Coverage not available everywhere. To see the
Winegard Nationwide coverage map, go to https://winegard.com/service-
plans/data-plans/freedom-go. If you are bringing your own SIM card, check
your provider’s coverage map.
Problem -
I want to shut off the LED that is illuminating from the Gateway 5G.
Solution -
On the Status page there is a Status LED on/off toggle. You can turn
this off but doing so will temporarily remove the ability to see the status of the
Gateway 5G. Turning the LED switch back on will bring back this feature.
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