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If your WINCO® Heat Lamp does not operate, please check the following before placing a service call:
Troubleshooting
Issue
mIGht be cAused by
RecommeNded solutIoN
Lamps are not on
Unit is not plugged in
Make sure unit is plugged in, and power cord is not
broken or damaged
Power switch is off
Make sure power switch is in the ON position
Bulb(s) are not screwed in
Screw in each bulb - DO NOT over-tighten, this may
damage the bulb(s)
Bulb(s) are burnt out/broken
Replace the bulb(s)
Lamps are not heating food
Wrong bulb(s)
Install 250W HEAT LAMP BULBS Only, not regular
light bulbs
Lamps burn out often
Over tightening the bulb(s)
Over tightening the bulbs may cause damage that
will decrease the lifespan of the bulb.
Bulb(s) are not tight enough
If the bulb is not in full contact with the screw shell
and socket, it will cause electrical arcing and pitting
of the contact surface, decreasing the lifespan of
the bulb.
Safety
A WINCO® Approved Service Technician should carry out repairs if
necessary. Do not remove any components on this product.
If the power cord is damaged, it must be replaced by a WINCO
Approved Service Technician in order to avoid a hazard.
Service and Repair
To avoid serious injury or damage,
NeveR
attempt to repair the unit
or replace a damaged power cord yourself.
To initiate warranty service contact: [email protected]
or call: 973-295-3899
DO NOT send unit to WINCO® without first contacting customer
service.
See "Limited Warranty" section on page 8 for more details.
Limited warranty does not cover the EHL-BR or EHL-BW bulbs.