User Manual – Network Video Recorder
204
Step 35
Check if the fault is solved by the above steps.
If it is solved, finish the process.
If not, please contact the engineer from our company to do the further process.
⚫
The image gets stuck when NVR is playing back by single or multi-channel.
Possible Reasons:
−
Poor network between NVR and IP camera, and there exists packet loss during the
transmission.
−
The frame rate is not the real-time frame rate.
−
The NVR supports up to 16-channel synchronize playback at the resolution of 4CIF, if you
want a 16-channel synchronize playback at the resolution of 720p, the frame extracting may
occur, which leads to a slight stuck.
Step 36
Verify the network between NVR and IP camera is connected.
1)
When image is stuck, connect the RS-232 ports on PC and the rear panel of NVR with the
RS-232 cable.
2)
Open the Super Terminal, and execute the command of “
ping
192.168.0.0
–l 1472 –f
”
(the IP address may change according to the real condition), and check if there exists
packet loss.
Simultaneously press the
Ctrl
and
C
to exit the ping command.
Step 37
Verify the frame rate is real-time frame rate.
Select “Menu > Record > Parameters > Record”, and set the Frame Rate to “Full Frame”.
Step 38
Verify the hardware can afford the playback.
Reduce the channel number of playback.
Select “Menu > Record > Encoding > Record”, and set the resolution and bitrate to a lower
level.
Step 39
Reduce the number of local playback channel.
Select “Menu > Playback”, and uncheck the checkbox of unnecessary channels.
Step 40
Check if the fault is solved by the above steps.
If it is solved, finish the process.
If not, please contact the engineer from our company to do the further process.
⚫
No record file found in the NVR local HDD, and prompt “No record file found”.
Possible Reasons:
−
The time setting of system is incorrect.
