16
Troubleshooting
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
If you experience
Possible Causes
Solution
Dryer Results (cont.)
Clothes are not drying
satisfactorily or drying
times are too long (cont.)
The exhaust vent is not the correct
length.
Check that the exhaust vent is not too long or has too
many turns. Long venting will increase drying times.
See the Installation Instructions.
The exhaust vent diameter is not the
correct size.
Use 4" (102 mm) diameter vent material.
The dryer is not level.
Clothes not contacting the moisture sensors during
Automatic cycles. See “Level Dryer” in the Installation
Instructions.
The Air Only temperature setting has
been selected.
Select the correct temperature for the types of garments
being dried. See “Cycle Guide.”
The load is too large and heavy
to dry quickly.
Separate the load to tumble freely.
Fabric softener sheets are
blocking the grille.
The air outlet grille is just inside the door, behind the lint screen.
Check that it is not blocked by a fabric softener sheet.
Use only one fabric softener sheet, and use it only once.
The dryer is located in a room with
temperature below 45ºF (7ºC).
Proper operation of dryer cycles requires temperatures above
45ºF (7ºC).
The dryer is located in a closet.
Closet doors must have ventilation openings at the top
and bottom of the door. The front of the dryer requires
a minimum of 1" (25 mm) of airspace, and, for most
installations, the rear of the dryer requires 5" (127 mm).
See the Installation Instructions.
Cycle time is too short
The load may not be contacting the
sensor strips on Automatic Cycles.
Level the dryer. See the Installation Instructions. All four dryer
feet should be in firm contact with the floor.
Steam models only:
Clothes are
coming out of the Steam Refresh cycle
with damp or wet spots.
Under certain environmental or installation conditions,
you may experience underdrying.
The automatic cycle is ending early.
Change the dryness level setting on Automatic Cycles.
Increasing or decreasing the dryness level will change the
amount of drying time in a cycle. If loads are consistently
ending too early, see also “Changing the Automatic Cycle
settings to increase or decrease drying time.”
Lint on load
Lint screen is clogged with lint.
Clean lint screen before each load.
Stains on load
Improper use of fabric softener.
Add dryer fabric softener sheets at the beginning of the cycle.
Fabric softener sheets added to a partially dried load can
stain your garments. Do not use fabric softener sheets with
steam cycles.
Stains on drum
Loose dyes in clothes.
Drum stains are caused by dyes in clothing (usually blue
jeans). These will not transfer to other clothing.
Loads are wrinkled
The load was not removed from dryer
at the end of the cycle.
Steam models only:
Select Steam Refresh Cycle to tumble
the load with water and heat. This cycle is best for smoothing
out wrinkles and reducing odors from dry loads consisting of
wrinkle-free cotton, cotton-polyester blends, common knits,
and synthetics.
NOTE:
Refer to garment care label instructions. Dry-clean-
only garments are not recommended.
The dryer was tightly packed.
Dry smaller loads that can tumble freely. Results may also
vary depending on fabric type.
Steam models only:
For steam cycles,
the water is not properly connected
with the dryer.
Steam models only:
Make sure water is connected to the
dryer. Check that water inlet hose is connected to both the
faucet and dryer’s water inlet valve. Check that the water
supply is turned on.
