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ICE AND WATER

Possible Causes and/or Recommended Solutions

Ice maker is not
producing ice,
not producing
enough ice,
or producing
small/hollow ice

■

Refrigerator is not connected to a water supply, or the water supply shutoff valve is not fully
turned on - Connect the refrigerator to a water supply and make sure the water shutoff valve is
fully open.

■

Kink in the water source line - A kink in the water line can reduce water flow, resulting in decreased ice
production, small ice cubes, and/or hollow or irregularly-shaped ice. Straighten the water line.

■

Ice maker is not turned on - Turn on the ice maker. See “Ice Maker and Storage Bin” in the User
Instructions or User Guide.

■

New installation - After connecting the refrigerator to a water source, flush the water system.
(See “Water and Ice Dispensers” in the User Instructions or User Guide) Wait 24 hours for ice production
to begin. Wait 72 hours for full ice production. Discard the first three batches of ice produced.

■

Refrigerator door is not closed completely - Close the door firmly. If it does not close completely, see
“The doors will not close completely.”

■

A water filter is installed on the refrigerator - Remove the water filter and operate the ice maker. If ice
volume improves, then the filter may be clogged or incorrectly installed. Replace filter or install it
correctly.

■

Large amount of ice was recently removed - Allow sufficient time for the ice maker to produce
more ice.

■

Ice is jammed in the ice maker ejector arm - Remove ice from the ejector arm using a plastic utensil.

■

Inadequate water pressure - Verify that the household has adequate water pressure. See “Water
Supply Requirements.”

■

Water filter is installed incorrectly - Make sure the filter is properly installed. See “Water Filtration
System” in the User Instructions or User Guide.

■

A reverse osmosis water filtration system is connected to your cold water supply - This can
decrease water pressure. See “Water Supply Requirements.”

NOTE: If questions remain regarding water pressure, contact a licensed, qualified plumber.

Ice/Water dispenser
will not operate
properly

■

Ice maker is not turned on, or ice bin is not installed correctly - Turn on the ice maker and make sure
the ice storage bin is firmly in position. See “Ice Maker and Storage Bin” in the User Instructions or User
Guide.

■

Ice is clogged or frozen together in the ice storage bin, or ice is blocking the ice delivery
chute - Remove or separate the clogged ice, using a plastic utensil if necessary. Clean the ice delivery
chute and the bottom of the ice storage bin using a warm damp cloth, then dry both thoroughly. To avoid
clogging and to maintain a fresh supply of ice, empty the storage bin and clean both the storage bin and
the delivery chute every 2 weeks.

■

Dispenser is locked - Unlock the dispenser. See “Water and Ice Dispensers” in the User Instructions or
User Guide.

■

Ice dispenser jams while dispensing crushed ice - For models with the ice storage bin on the door,
temporarily switch from crushed ice to cubed ice to clear the jam.

■

Dispenser pad/lever has been pressed too long - Ice will automatically stop dispensing. Wait a few
minutes for the dispenser to reset, then resume dispensing. Take large amounts of ice directly from the
ice bin, not through the dispenser.

■

Water pressure to the home is not at or above 35 psi (241 kPa) - The water pressure to the home
affects the flow from the dispenser. See “Water Supply Requirements.”

■

Water filter is clogged or incorrectly installed - Replace filter or reinstall it correctly. See “Water
Filtration System” in the User Instructions or User Guide.

Cut Hazard

Use a sturdy glass when dispensing ice.

Failure to do so can result in cuts.

WARNING