TROUBLESHOOTING
34
PROBLEM
POSSIBLE CAUSES
SOLUTIONS
There is interior
moisture buildup
NOTE:
Some moisture
buildup is normal
.
The room is humid.
A humid environment contributes to moisture buildup.
The door(s) are opened often or not
closed completely.
Allows humid air to enter the refrigerator. Minimize
door openings
and close doors completely.
The door is blocked open.
Move food packages away from door.
A bin or shelf is in the way.
Push bin or shelf back into the correct position.
Storing liquid in open containers
This adds humidity to the refrigerator interior. Keep all
containers tightly covered.
There is frost/ice
buildup in the freezer
compartment
The drawer is opened often or left
open.
Minimize drawer openings and close drawer
completely after use.
Poor door seal
Ensure door seals are making full contact with the
refrigerator cabinet to allow for an adequate seal.
Temperature controls are not set
correctly.
See “Using the Control(s)” for recommended
temperature settings.
Ice and Water
PROBLEM
POSSIBLE CAUSES
SOLUTIONS
The ice maker is not
producing ice or is not
producing enough ice.
The refrigerator is not connected to
a water supply or the water supply
shut-off valve is not turned on.
Connect refrigerator to water supply and turn water shut-off
valve to fully open.
There is a kink in the water source
line.
A kink in the line can reduce water
fl
ow. Straighten the water
source line.
The ice maker is not turned on.
Make sure the ice maker is on. See the “Ice Maker and Storage
Bin” section.
The refrigerator has just been
installed.
Wait 24 hours after ice maker installation for ice production to
begin. Wait 3 days for full ice production.
The refrigerator door is not closed
completely.
Close the door
fi
rmly. If it does not close completely, see “The
doors will not close completely” in this table.
A large amount of ice was recently
removed.
Allow suf
fi
cient time for ice maker to produce more ice. See the
“Ice Maker and Storage Bin” section for ice production rates.
An ice cube is jammed in the ice
maker.
Remove ice from the ice maker with a plastic utensil.
A water
fi
lter is installed on the
refrigerator.
Remove the water
fi
lter and operate the ice maker. If ice volume
improves, then the
fi
lter may be clogged or incorrectly installed.
Replace
fi
lter or reinstall it correctly.
A reverse osmosis water
fi
ltration
system is connected to the cold
water supply.
This can decrease water pressure. See the “Water Supply
Requirements” section.
The ice cubes are
hollow or small.
NOTE:
This is an
indication of low water
pressure.
The water shut-off valve is not fully
open.
Turn the water shut-off valve fully open.
There is a kink in the water source
line.
A kink in the line can reduce water
fl
ow. Straighten the water
source line.
A water
fi
lter is installed on the
refrigerator.
Remove
fi
lter and operate ice maker. If ice quality improves, then
the
fi
lter may be clogged or incorrectly installed. Replace
fi
lter or
reinstall it correctly.
A reverse osmosis water
fi
ltration
system is connected to the cold
water supply.
This can decrease water pressure. See the “Water Supply
Requirements” section.
Questions remain regarding water
pressure.
Call a licensed, quali
fi
ed plumber.
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