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Whirlpool WFW94HEX Series, Техническое образование

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6-3

DIAGNOSTICS & TROUBLESHOOTING (continued)

FOR SERVICE TECHNICIAN'S USE ONLY

TROUBLESHOOTING GUIDE (con

tin

ued)

PROBLEM

POSSIBLE CAUSE

CHECKS & TESTS

Drain hose installation

Check for proper drain hose installation. Make 

sure it is not inserted more than 4.5" (113 mm).  

Plugged drain hose

Check drain hose for obstructions. 

Obstructions to drain pump 

Check and clean drain filter for obstructions. 

Harness connections

Check harness connections between CCU 

and drain pump.  

Drain pump problem

See TEST #8: Drain Pump.

 

Water hose installation

Make sure inlet hoses are connected properly 

and valves are turned on fully. 

No hot water dispensed

Ensure that household hot water is present 

at tap. Minimum: 120°F (49°C)

Heating element problem

See TEST #10: Heating Element.

 

Temperature sensor problem

See TEST #11: Temperature Sensor.

 

Supply hose connections

Check hose connections and damaged rubber 

gasket due to over-tightening. 

Drain hose installation

Check for proper drain hose installation. 

Plugged drain hose

Check drain hose for obstructions. 

Overloading the washer

Overloading can partially push door open. 

Internal hose connections

Check internal hose connections for leakage. 

Check bellows

Remove, reposition, and reinstall the bellows. 

Make sure bellows is not wrinkled. 

Shipping kit not removed

Verify shipping bolts and spacers are removed. 

Washer not level

Level washer per installation instructions. 

Floor stability

Weak floors can cause vibration and walking 

of the washer. 

Rubber feet not installed

Install rubber feet on leveling legs. 

Leveling lock nuts not tightened

Tighten leveling lock nuts. 

High-pitched noise

May be caused by clogged inlet screens. 

Disconnect hoses and clean screens.  

Spring/damper installation

Check for proper spring and damper placement 

and installation. 

Hardware

Inspect panels for bending, warpage, or damage. 

Check for loose hardware. 

Oversuds

1. Verify use of HE detergent. 

2. Excessive detergent usage. 

3. Check drain hose and filter for obstructions. 

Incorrect water level

See “WON'T FILL”.

 

Clothes wet after cycle is complete

1. Single or tangled items in washer. 

2. Oversuds (see above).

3. See “WON’T DRAIN”, above. 

Load not rinsed

1. Check proper water supply. 

2. Not using HE detergent. 

3. Washer not loaded properly. 

4. See TEST #6: Water Inlet Valves.

 

Not cleaning clothes

1. Washer not loaded properly. 

2. Not using HE detergent. 

3. Not using correct cycle. 

4. Not using dispensers. 

Fabric damage

1. Washer overloaded. 

2. Bleach added incorrectly. 

3. Sharp items in tub. 

Wrong option or cycle selection

Refer customer to “Use & Care Guide”.

WON’T DRAIN

INCORRECT WATER 

TEMPERATURE

POOR WASH 

PERFORMANCE

Please reference 

Use & Care Guide

VIBRATION OR NOISE

LEAKING

Содержание WFW94HEX Series

Страница 1: ...Q RTW4100XQ RTW4440XQ MVWC200XW MVWC300XW MVWC400XW MVWX500XW MVWX550XW MVWX600XW MVWX700XW WTW4950XW WTW5500XW WTW5550XW WTW5600XW WTW5700XW TECHNICAL EDUCATION JOB AID XXXXXXX ML XX Direct Drive FL Washer WFW94HEX WFW95HEX L 85 W10372167 ...

Страница 2: ...sher The Wiring Diagram used in this Job Aid is typical and should be used for training purposes only Always use the Wiring Diagram supplied with the product when servicing the unit GOALS AND OBJECTIVES The goal of this Job Aid is to provide information that will enable the In Home Service Professional to properly diagnose malfunctions and repair the Direct Drive FL Washer The objectives of this J...

Страница 3: ...r Power Supply Cord 4 8 Removing The Detergent Dispenser Assembly 4 9 Removing The Detergent Dispenser Motor 4 11 Removing The Door Switch Assembly Front Panel And Bellows 4 12 Removing The Drain Pump 4 14 Removing The Eco Valve 4 15 Removing The Motor Control Unit 4 16 Removing The Vent Fan 4 17 Removing The Temperature Sensor Heater 4 18 Removing The Motor 4 19 Removing The Tub Assembly 4 21 COM...

Страница 4: ... iv DIAGNOSTICS TROUBLESHOOTING 6 1 Troubleshooting Guide 6 1 Fault Error Codes 6 4 WIRING DIAGRAMS 7 1 Washer Non Steam 7 1 Washer Steam 7 2 TABLE OF CONTENTS continued Page ...

Страница 5: ...n kill or hurt you and others All safety messages will follow the safety alert symbol and either the word DANGER or WARNING These words mean All safety messages will tell you what the potential hazard is tell you how to reduce the chance of injury and tell you what can happen if the instructions are not followed You can be killed or seriously injured if you don t immediately follow instructions Yo...

Страница 6: ...F PRODUCTION 41 41ST WEEK PRODUCT SEQUENCE NUMBER MODEL NUMBER W F W 9 4 HE X L 0 BRAND W WHIRLPOOL ACCESS F Front Load T Top LOAD PRODUCT W WASHER SERIES 5 Whirlpool Leap 6 Oasis 7 24 Front Load 8 Mid Line Front Load 9 Duet Front Load PRICE POINT LEVELS 1 9 HIGH EFFICIENCY YEAR OF INTRODUCTION X 2010 COLOR CODE L Pewter ENGINEERING CHANGE 0 1 2 ETC ...

Страница 7: ...EL AND TECH SHEET LOCATIONS The Model Serial Number Label and Tech Sheet locations are shown below Model Serial Number Tech Sheet is taped to the bottom of the top panel see the COMPONENT ACCESS section for top removal procedures ...

Страница 8: ...ontrol Care Control Temperature Management Cycles Number of Cycles 10 Clean Washer Clean Washer with Affresh Delicate Yes Hand Wash Yes Heavy Duty Yes Normal Yes Quick Wash Yes Whitest Whites Yes Wash Rinse Temperatures Cold Cold Yes Warm Cold Yes Auto Soak PreSoak Delay Start 12 hour delay start Extra Rinse Yes Spin Speeds High Yes Low Yes No Spin Yes Number of speeds 5 5 0 Cu Ft Stainless Steel W...

Страница 9: ...CATIONS continued 1 7 Dimensions In Carton Depth 35 Carton Height 39 3 4 Carton Width 28 3 4 Height 38 Width 27 Gross Weight 250lbs Control Locked Yes Door Locked Yes Est Time Remaining Yes Approvals ADA Compliant ...

Страница 10: ...41RP 5 1 5 m Inlet hose Black EPDM 2 pack 8212546RP 4 1 2 m Inlet hose Black EPDM 2 pack 8212545RP 5 1 5 m Inlet hose Red and Blue EPDM 2 pack 8212487RP 5 1 5 m Nylon braided inlet hose 2 pack 8212638RP 6 1 8 m Nylon braided inlet hose space saving 90 elbow hypro blue steel couplings 2 pack 8212637RP 6 1 8 m Inlet hose Black EPDM space saving 90 elbow hypro blue steel couplings 2 pack Op onal tool...

Страница 11: ...mensions show recommended spacing allowed except for closet door ven la on openings which are the minimum required For each arrangement consider allowing more space for ease of installa on and servicing and spacing for companion appliances Space must be large enough to allow door to fully open Add spacing of 1 25 mm on all sides of washer to reduce noise transfer If a closet door or louvered door ...

Страница 12: ...apter Kit is available Part Number 3363920 Top of standpipe must be at least 30 762 mm high install no higher than 96 2 44 m from bo om of washer If you have an overhead sewer and need to pump higher than 96 inches a sump pump and associated hardware are needed See Alterna ve Parts Wall standpipe drain system Laundry tub drain system Minimum capacity 20 gal 76 L Top of laundry tub must 96 2 44 m f...

Страница 13: ...perly grounded Do not have a fuse in the neutral or ground circuit GROUNDING INSTRUCTIONS For a grounded cord connected washer This w asher must be grounded In the event of a malfunction or breakdown grounding will reduce the risk of electrical shock by providing a path of least resistance for electric current This washer is equipped with a cord having an equipment grounding conductor and a ground...

Страница 14: ... NOTE If washer is transported at later date call your local service center to avoid suspension and structural washer for relocation P ll po er cord thro gh opening in rear panel and close hole ll d h h l d l h l 5 Remove power cord CONNECT DRAINHOSE 6 Place power cord over top Remove the yellow shipping strap from the cord Gently place power cord over top of washer to allow free access to back of...

Страница 15: ...ce excess hose into standpipe or lay on bottom of laundry tub Drain hose form must be used Pl h i t t d i h i i t id f 9 Place drain hose in standpipe 4 5 113 mm Drain hose form CONNECT INLET HOSES Washer must be connected to water faucets with new inlet NOTE to inlet valves For optimal performance hot and cold water must be supplied to the washer Attach hose to hot water faucet Screw on coupling ...

Страница 16: ...ings an additional two thirds turn Repeat with cold water inlet valve IMPORTANT To reduce risk of hose failure replace the hoses every 5 years Record hose installation or replacement dates for future reference Periodically inspect and replace hoses if bulges kinks cuts wear or leaks are found Slowly turn on water faucets to check for leaks A small amount of water may enter washer It will drain lat...

Страница 17: ...To test and clean your washer press power and choose the QUICK WASH cycle and run it without clothes Use only HE detergent Use 1 2 the manufacturer s recommended amount for a medium size load If washer is not level use a 9 16 or 14 mm open end or adjustable wrench to turn jam nuts clockwise on feet until they are about 1 2 13 mm from the washer cabinet Then turn the leveling foot clockwise to lowe...

Страница 18: ... on and off Press to stop cancel a cycle at any time WASH CYCLE KNOB Use your Wash Cycle Knob to select available cycles on your washer Turn the knob to select a cycle for your laundry load See Cycle Guide for detailed descriptions of cycles 1 2 3 START PAUSE BUTTON Press and hold to start a cycle or press once while a cycle is in process to pause it for up to 5 minutes DELAY START BUTTONS Use the...

Страница 19: ...y are dispensed at the optimal time in the cycle Oxi Dispense is not available on the Quick Wash Delicates or Handwash cycle Presoak Press to add a Presoak to a wash cycle to help loosen tough stains On models with Steam you may add detergent to the Oxi compartment for Presoak Extra Rinse Activate this option to add an extra rinse to most cycles NOTE Some cycles include this feature as a default S...

Страница 20: ...es Sheer fabrics Delicate Warm Extra High Normal Extra Rinse This cycle combines low speed lingerie sweaters Warm High Light FanFresh tumbling and low speed spin and lightly soiled Cold Medium Delay Start for gentle fabric care and reduced shirts blouses Low wrinkling trousers pants No Spin and dresses Small loads of items Hand Wash Warm Extra High Normal Extra Rinse Similar to the way garments ar...

Страница 21: ...s and Delay Start denims No clothes in washer Clean Washer Use monthly with Affresh to clean Cycle the interior of the washer Make sure no clothes are in washer The 30 loads to remind you to run the Clean Washer cycle CYCLE GUIDE SPECIAL PURPOSE CYCLES Cycle Wash Temperature Spin Speed Soil Level Available Options Cycle Details Allergen and maintained the water temperature necessary to kill dust m...

Страница 22: ... This initial cycle serves to ensure the interior is clean before washing clothes Choosing the Right Detergent excessive sudsing with a regular non HE detergent Using regular detergent will likely result in longer cycle times and reduced rinsing performance It may also result in component failure and over time build up of mold or mildew HE detergents are made to produce the right amount of suds fo...

Страница 23: ...t to be dispensed into the washer too early HE detergent Powdered detergent Slide the selector to the left Liquid detergent Slide the selector to the right Models with a 4 compartment dispenser Models with a 3 compartment dispenser You may add powdered or liquid oxi type boosters or color safe bleach to the detergent compartment with the same type of detergent powdered or liquid IMPORTANT Use powd...

Страница 24: ...asher They will not dispense correctly 4 Add fabric so ftener to dispenser if desired Liquid fabric softener compartment On models with a 4 compartment dispenser add Oxi booster or color safe bleach to the Oxi compartment Be sure to select the OXI Dispense option Always follow the manufacturer s recommendations When using the Presoak option 1 3 of the detergent for the load may be placed in the Ox...

Страница 25: ...and hold the START PAUSE button to start the wash cycle To pause a cycle in progress press the START PAUSE button once then press and hold again to continue the cycle To cancel a cycle press the POWER button Once you press and hold START PAUSE you will hear the door lock unlock and lock again The washer door will remain locked during the wash cycle Unlocking the door to add garments If you need to...

Страница 26: ...er goes through the sensing process This is normal Soak This portion of the cycle allows gentle tumbling for water and detergent to soak into the load for optimal cleaning Wash This is the main portion of the wash cycle You will see the washer tumble the load The motor sounds may change at different stages in the cycle The wash time is determined by the selected cycle and soil level along with you...

Страница 27: ...or will unlock Open and remove any garments in the wash drum Press POWER to cancel the error message Then repeat steps 3 6 to start the cycle again 8 PAUSE or POWER is pressed before the cycle is complete Int Interrupted will appear in the display It may take up to 10 minutes for the door to unlock 9 After the cycle has ended leave the door open slightly to allow for better ventilation and drying ...

Страница 28: ...r washer as clean and fresh as your clothes To keep washer interior odor free follow this recommended cleaning procedure at least once a month 1 Make sure laundry drum is empty 2 Using recommended AFFRESH washer cleaner add one tablet to washer basket OR If using liquid chlorine bleach add 1 cup 250 mL to liquid chlorine bleach dispenser IMPORTANT Do not add detergent to CLEAN WASHER cycle Do not ...

Страница 29: ... it from hanging onto the ground IMPORTANT Call for service to install new transport bolts Do not reuse transport bolts Washer must be transported in the upright position To avoid structural damage to your washer it must be properly set up for relocation by a CLEANING THE DOOR SEAL 1 Open the washer door and remove any clothing or items from the washer 2 Inspect the gray colored seal between the d...

Страница 30: ...sher 2 Before using again run washer through the following recommended procedure To use washer again 1 Flush water pipes and hoses Reconnect water inlet hoses Turn on both water faucets 2 Plug in washer or reconnect power 3 Run washer through BULKY ITEMS cycle to clean washer and remove antifreeze if used Use only HE detergent Use half the manufacturer s recommended amount for a medium size load w...

Страница 31: ... glass Periodically clean the the underside of the glass window to avoid potential leaks First try the solutions suggested here or visit our website at www whirlpool com help for assistance and to possibly avoid a service call If you experience Possible Causes Solution Feet may not be in contact with the must be level to operate properly Jam nuts must be tight y y against the bottom of the cabinet...

Страница 32: ...forming as expected cont Do not add more water to the washer Door not opened between cycles If you experience Possible Causes Solution First try the solutions suggested here or visit our website at www whirlpool com help for assistance and to possibly avoid a service call washer stops working Check for proper water supply y y Normal washer operation Check proper electrical supply y y inlet valve B...

Страница 33: ...ection not available See the Cycle Guide for the available settings and options for each cycle Using cycles with a lower spin speed Cycles with lower spin speeds remove less water than cycles with high spin speeds Use the recommended cycle speed spin for your garment Washer not loaded as recommended Small items may have been caught in pump Empty pockets and use garment bags for small items A tight...

Страница 34: ...s directions See Cleaning your Washer section This washer has a tight seal to avoid water leaks To avoid odors leave the door open to allow the washer to dry between uses Odors Not using HE detergent or using too much HE detergent Door not left open after use Not enough detergent used or hard water Washer not loaded as recommended Not cleaning or removing stains Add load loosely Items need to move...

Страница 35: ...Dispense option on some models not selected Empty pockets zip zippers and snap or hook fasteners before washing to avoid snags and tears Sharp items were in pockets during wash cycle Strings and straps could have tangled Items may have been damaged before washing Mend rips and broken threads in seams before washing Fabric damage can occur if washer is tightly packed Liquid chlorine bleach may have...

Страница 36: ... for proper installation Make sure the drain hose is not kinked pinched or blocked Remove any clogs from drain hose Use drain hose form and securely attach to drainpipe or tub Lower drain hose if the end is higher than 96 2 4 m above F5E2 door will not lock appears in display Washer door not locking Press POWER to cancel the cycle Make sure the door is closed completely and latching Check for item...

Страница 37: ...er Water Inlet Valve Fan Assembly Front View front panel removed Back View back panel removed Top View top panel removed Detergent Dispenser Motor Assembly Tub Assembly Springs Bottom Tub Weight Top Tub Weight Basket Water Inlet Motor Tub Vent Tube Motor Control Unit Pressure Hose Air Trap Front Interlock Switch Not Shown Console Selector LED Assembly Drain Pump Water Inlet Valve Power Cord Shock ...

Страница 38: ...sh to remove drawer 5 To remove the console a Remove the top b Remove 2 screws at both ends on the top of the console c Remove 2 T25 Torx head on either side of drawer opening WARNING REMOVING THE DISPENSER DRAWER TOP AND CONSOLE ASSEMBLY d Lift the top edge of the console and unhook it from the holder tabs Top Cover Screws Remove These Screws View is top front Dispenser Drawer Release Tab Remove ...

Страница 39: ...4 3 REMOVING THE CONSOLE AND THE SELECTOR LED ASSEMBLY continued e Remove the connector Remove Connector Console Console Front Console Back ...

Страница 40: ...e the hooked ends of the two wire clamps off the locking tabs and remove the wires from the clamps Central Control Unit Connectors 21 6 Lift up on the locking tab and push the central control unit CCU toward the rear of the washer and up as far as it will go and remove the CCU tabs from the keyhole slots in the chassis Push Up Central Control Unit Back Side of Central Control Unit Keyhole Slots CC...

Страница 41: ...y lock securely into place DCS3 SET2 UP3 UI7 MI3 FAC3 PS8 TH4 FM3 DI6 DL3 DP2 RP2 VCH7 VFS2 MS2 IF2 DLS2 HE2 Door Closed Switch Pressure Sensor Switch MCU Power Interference Filter Door Lock Switch Heater Element Temperature Sensor Not Used Not Used User Interface MCU Communi cations Not Used Flow Meter steam model Detergent Dispenser Motor Door Lock Coil Drain Pump Vent Fan Hot Cold Valves Steam ...

Страница 42: ... to do so can result in death or electrical shock WARNING REMOVING THE WATER INLET VALVE 5 Lift the locking tabs with a small blade screwdriver and pull the wire connectors out of the hot and cold water inlet valve solenoid terminal holders 7 At the rear of the washer remove the screw from the water inlet valve Slide the valve to the right and push it into the washer off the rear panel 6 Loosen th...

Страница 43: ... REMOVING THE DISPENSER DRAWER TOP AND CONSOLE ASSEMBLY for the procedure WARNING REMOVING THE PRESSURE SWITCH 4 Press and release the two wire connector locking arms and pull the connector off the pressure switch 5 Pull the pressure hose off the pressure switch fitting 6 Turn the pressure switch 90 in either direc tion and align the key on the switch with the slot in the chassis then remove the s...

Страница 44: ...filter 5 To remove the power supply cord a Remove the screw from the green ground wire b Pull the connectors with the white and black wires from the line filter terminals 4 To remove the line filter a Remove 2 T 20 Torx hex head screws from the line filter b Position the line filter so that the four tabs are aligned with the chassis slots and remove the filter from the washer Line Filter Tabs Gree...

Страница 45: ...he console from the washer see step 5 REMOVING THE DISPENSER DRAWER TOP AND CONSOLE ASSEMBLY for the procedure 8 Lift the locking tabs and remove the two wire connectors from the detergent dis penser motor terminals 9 Remove 1 screw from the center support bracket Detergent Dispenser 5 Loosen the clamp and remove the water sup ply tube from the detergent dispenser Vent Tube Water Supply Hose Dispe...

Страница 46: ...chassis Remove the dispenser assembly Slots Tabs Push Reassembly Note While removing the water supply tube the nozzel will most likely remain in the tube It must be removed from the tube and placed back into the dispenser before reconnection of the water sup ply tube b Replace the nozzel into the dispenser c Varify that the nozzel is fully seated into the water supply tube Once the nozzel is in pl...

Страница 47: ...HE DISPENSER DRAWER TOP AND CONSOLE ASSEMBLY for the procedure WARNING REMOVING THE DETERGENT DISPENSER MOTOR 4 Lift the locking tabs and remove the two wire connectors from the detergent dis penser motor terminals Detergent Dispenser Motor 5 Using a soft touch and needle nose pliers squeeze the ears on the motor shaft so that the cam actuator is released from the motor shaft 6 Remove the mounting...

Страница 48: ...tension spring on the retaining wire out from around the front of the bellows and remove the wire Tension Spring 6 To remove the door switch assembly a Pull the bellows off the lip of the front panel beside the door switch assembly just enough to access the switch assembly b Remove the two T 20 Torx screws from the door switch assembly Water Inlet Bellows Door Switch Door Switch Screws c Pull the ...

Страница 49: ... Be sure that both the inside and out side mounting flanges are fully engaged before tightening the retaining wire Also make sure that the weep holes at the center bottom of the bellows are in the proper position g Remove 3 screws at the top of the front panel Place a piece of tape across the door and front panel to secure the door during removal h Lift the front panel up and out to remove it NOTE...

Страница 50: ...e sump 8 Lift the wire cover on the drain pump and disconnect the wire connector from the ter minals 10 Remove the wires from the clip and remove the drain pump from the washer 5 Loosen the clamp and remove the pump to tub hose from the drain pump REASSEMBLY NOTE When you reconnect the hoses align their tab s with the marks on the drain pump 6 Pull the rubber tab straight out to free the keyhole b...

Страница 51: ...ump Filter Pump To Tub Hose Clamp Clamp Rubber Isolators 1 Unplug washer or disconnect power 2 Turn off the water supply to the washer 3 Remove the front panel see REMOVINGTHE DOOR SWITCH ASSEMBLY FRONT PANEL AND BELLOWS 5 Pull the pressure hose off the air trap that is connected to the pump to tub ECO valve hose 6 Loosen the clamps at both ends of the pump to tub hose and pull the hose ECO valve ...

Страница 52: ...s from the rear panel WARNING REMOVING THE MOTOR CONTROL UNIT 5 Remove 2 screws that secure the lower brace to have clear access to the motor control unit 6 Release the slots from the tabs and open the connector cover and remove 3 connectors 7 The motor control unit is secured to the washer bottom by means of 4 tabs and slots Push up to release the tab at the cor ner and push the unit toward the r...

Страница 53: ...VING THE DISPENSER DRAWER TOP AND CONSOLE ASSEMBLY for the procedure 5 Remove 2 screws from the back panel at the left rear corner of the washer 6 Disconnect fan connector REMOVING THE VENT FAN Remove Screws Connectors Connector Fan Housing Vent Tube 7 Remove vent tube from fan housing 8 Remove vent Fan assembly from washer Fan Housing Fan Mounting Bracket Screws ...

Страница 54: ... Disconnect the wire connectors from the heater and temperature sensor b Loosen the 10 mm nut and pull the tem perature sensor out of the heater 6 To remove the heater a Remove the temperature sensor from the heater see step 5 b Loosen do not remove the 10 mm nut on the heater c Disconnect the two heater wires and the ground connector wire from the heater d Pull the heater out of the tub opening e...

Страница 55: ...e motor while removing the mounting bolt for the rotor it is necessary to keep the basket from turning DO NOT hold the rotor still through the windings Remove the vent tube and rotate the basket until you can see a baffle clip Insert a screwdriver into the clip to hold the basket while removing the rotor s mounting bolt 7 To remove the motor rotor a Remove the T 40 Torx head mounting bolt from the...

Страница 56: ... REMOVING THE MOTOR continued a Disconnect the wire connectors from the motor terminals b Remove 3 T40 Torx head screws c Lift the stator off of the washer 7 To remove the Stator Remove these 2 bolts first ...

Страница 57: ...penser assembly REMOVING THE DETERGENT DISPENSER ASSEMBLY for the procedure 5 Loosen the clamp and remove the main water feed tube from the detergent dispenser 6 Pull the free end of the main water feed tube from the bellows WARNING REMOVING THE TUB ASSEMBLY 7 Remove the 2 hex head screws from the front frame and remove the frame 8 Remove the 1 2 bolts 3 each from the top and bottom tub weights an...

Страница 58: ...14 Remove 1 screw at the bottom back of the tub and remove the vent fan tube to tub end 15 Disconnect the pressure hose from the pres sure switch 16 Remove all wire retainers securing the motor harrness 17 Remove the motor see pages 4 19 4 20 for procedure 18 Disconnect the temperature sensor and heater see page 4 18 for the procedure 19 Remove the four shock absorbers from the tub To remove a sho...

Страница 59: ...ING Excessive Weight Hazard Use two or more people to move and install washer Failure to do so can result in back or other injury 21 To remove the tub and basket a Lift the tub and basket assembly and un hook the two suspension springs then remove the assembly from the washer and place it front side down on a padded surface REMOVING THE TUB ASSEMBLY continued Suspension Spring b Remove the flat nu...

Страница 60: ...3000V It takes as little as 10V to destroy damage or weaken the main control but a malfunction may occur at a later date due to ESD stress Use an anti static wrist strap Connect wrist strap to green ground connection point or unpainted metal in the appliance OR in the appliance Before removing the part from its package touch the anti static bag to a green ground connection point or unpainted metal...

Страница 61: ...5 2 FOR SERVICE TECHNICIAN S USE ONLY COMPONENT TESTING continued ...

Страница 62: ... electronics You may want to do a quick and overall checkup of the washer with these tests before going to specific troubleshoo ng tests ACTIVATING SERVICE DIAGNOSTIC MODE 1 Be sure the washer is in standby mode plugged in with all indicators off 2 Select any three bu ons and follow the steps below using the same bu ons remember the bu ons and the order that the bu ons were pressed Within 8 seconds ...

Страница 63: ... displayed at a me Entry Procedure Press and release the 1st bu on used to ac vate Service Diagnos c mode User Interface Test Pressing bu ons and rota ng the cycle selector knob will turn on off the corresponding indicator and sound a beep as shown in figure 1 User Interface Test pages 2 3 If indicators do not come on and beep a er pressing bu ons and rota ng the cycle selector knob go to TEST 2 Use...

Страница 64: ...ensor Pressure Sensor on completion or at key press C07 Drain Pump is actuated until there is no water in the system plus an additional 15 seconds Drain Pump Pressure Sensor on completion only C08 Drum rotates counterclockwise from 35 rpm 100 rpm 150 rpm 100 rpm in 4 minutes Motor Motor Control Unit on completion only Drum rotates counterclockwise at maximum speed Motor Motor Control Unit on compl...

Страница 65: ...fault code is displayed addi onal presses of the 3rd bu on will result inatriplebeep thendisplayofthemostrecent fault code If each press of the 3rd bu on resultsinatriplebeepandthedisplayshows 888 no saved fault codes are present NOTE A er 10 consecu ve cycles without a fault the error code will be removed from memory EXITING SERVICE DIAGNOSTIC MODE Use either of the two methods below to exit diag...

Страница 66: ... of the interference filter See Figure 3 If line voltage is present go to step 8 If line voltage is not present verify the con nuity of the power cord If it fails the con nuity check replace the power cord 8 With a voltmeter set to AC check for line voltage at the output of the interference filter See Figure 3 If line voltage is present go to step 9 If line voltage is not present replace the interfe...

Страница 67: ...he top panel to access the CCU and user interface UI 3 Visually check that ALL CCU connectors are inserted all the way into the CCU 4 Visually check that ALL UI connectors are inserted all the way into the UI 5 Visually check that the UI and housing assembly is properly inserted into the front console 6 Ifallvisualcheckspass performTEST 1 CCU Power Check to verify supply voltages If supply voltage...

Страница 68: ...nuity replace the main lower harness 9 With a voltmeter set to AC connect the leads across pins 1 and 2 of connector MS2 10 Plug in washer or reconnect power 11 Run the Quick Diagnos c Test on pages 5 6 IMPORTANT Door must be closed and locked to run motor 12 When the test shows C05 C08 on the display the motor is powered and line voltage from the CCU should be present across pins 1 2 of connector...

Страница 69: ...the console un l the bu on indicator is on On Maytag models press and hold the Steam for Stains Drum Light bu on on the console to ac vate the LED circuit 9 With a mul meter set to milliamps measure the current across UI connector P13 pins 1 and 3 If the drum LED driver is working properly you should measure 150 370 mA If the current is present replace the drum LED If the current is not present re...

Страница 70: ...from the tub 3 Unplug washer or disconnect power 4 Remove top panel to access machine electronics Pressure sensor is located at top right rear of cabinet 5 Check hose connec on between the pressure sensor and the pressure dome a ached to the tub 6 Check to ensure hose is routed correctly in the lower cabinet and not pinched or crimped 7 Verify there is no water suds or debris in the hose or dome D...

Страница 71: ...Also check that the pressure switch harness is securely connected to the switch 10 Check the harness between the CCU and Pressure Switch for con nuity If there is con nuity go to step 11 If there is no con nuity repair or replace as necessary 11 Disconnect PS8 from the CCU and perform the con nuity checks listed in the chart below This check can also be performed at the pressure switch a With no p...

Страница 72: ...roximately 16Ω If the reading is infinite open replace the drain pump assembly If the reading is correct go to step 12 12 If the preceding steps did not correct the drain problem replace the CCU Unplug washer or disconnect power Replace the CCU Reassemble all parts and panels Perform the Quick Diagnos c Test TEST 9 Flow Meter Steam Model This test checks the electrical connec ons to the flow meter a...

Страница 73: ... connector HE2 If the resistance is between 10 20Ω the hea ng element and wiring are good go to step 8 If the resistance is open go to step 5 5 Access the hea ng element 6 Disconnect the wire connectors from the hea ng element 7 Using an ohmmeter measure the resistance across the two hea ng element terminals Approx Resistance F C KΩ 32 0 35 9 50 10 22 8 68 20 14 8 86 30 9 8 104 40 6 6 122 50 4 6 1...

Страница 74: ...hanical linkage from dispenser motor to top of dispenser 6 Visually check that the DI6 connector is inserted all the way into the CCU Refer to CCU diagram If visual check passes go to step 7 If connector is not inserted properly reconnect DI6 and retest 7 Remove connector DI6 from the CCU With an ohmmeter verify the resistance values shown below across the following DI6 connector pin outs If the m...

Страница 75: ...ock assembly is a ring shaped tab 5 Gently pull the tab upward about or un l a click is heard 6 The door may be opened Component Removal Components accessible through top panel Cycle Control Unit CCU Pressure Sensor Switch Interference Filter Water Valve Assembly Flow Meter Dispensing System Dispenser Motor User Interface Console Components accessible through back panel Drive Motor Motor Control U...

Страница 76: ...5 17 NOTES ...

Страница 77: ...later date due to ESD stress Use an anti static wrist strap Connect wrist strap to green ground connection point or unpainted metal in the appliance OR Touch your finger repeatedly to a green ground connection point or unpainted metal in the appliance Before removing the part from its package touch the anti static bag to a green ground connection point or unpainted metal in the appliance Avoid tou...

Страница 78: ...ST 4 Door Lock System No water supplied to washer 1 Check water connections to washer 2 Verify hot and cold supply is on Dispenser clogged with detergent Clean obstruction from dispenser Valve problem See TEST 6 Water Inlet Valves Dispenser system problem See TEST 12 Dispenser Distribution System No water supplied to washer or low water pressure 1 Check water connections to washer 2 Verify hot and...

Страница 79: ...ake sure bellows is not wrinkled Shipping kit not removed Verify shipping bolts and spacers are removed Washer not level Level washer per installation instructions Floor stability Weak floors can cause vibration and walking of the washer Rubber feet not installed Install rubber feet on leveling legs Leveling lock nuts not tightened Tighten leveling lock nuts High pitched noise May be caused by clo...

Страница 80: ...TS Motor Control Unit MCU has an internal malfunction repeating under or over voltage or over current conditions Can also be caused by momentary loss of neutral feed to MCU during the spin cycle If the error occurs during a high speed spin the door will remain locked for 3 minutes Possible Causes See TEST 3 Motor Circuit F2E3 UNSUPPORTED CYCLE Cycle corruption or CCU is not compatible for this spe...

Страница 81: ...E2 COMMUNICATION ERROR UI TO CCU F6E3 COMMUNICATION ERROR CCU TO UI Communication between Central Control Unit CCU and User Interface UI has not been detected Possible Causes Verify continuity in cable between CCU UI7 and UI C2 See wiring diagrams Check AC and DC supplies See TEST 1 CCU Power Check See TEST 2 User Interface F7E1 DRIVE MOTOR TACHOMETER ERROR WASHER OVERLOAD The MCU is unable to pro...

Страница 82: ...rain pump switches on for at least 30 seconds Possible Causes Check inlet valves for proper shutoff Ve rify that drain hose is not plugged or kinked Check clean drain pump filter of foreign objects Check pressure hose connection from tub to pressure sensor Is hose pinched kinked plugged See TEST 6 Water Inlet Valves See TEST 7 Pressure Sensor Switch See TEST 8 Drain Pump F8E4 FLOW METER FAULT If le...

Страница 83: ...7 1 WIRING DIAGRAMS WASHER NON STEAM ...

Страница 84: ... RD BU BU BU BU DI6 Dispenser 1 2 3 4 3 1 2 1 DIS MOTOR DIS SWITCH DI BU BU BU BU Vcc Switch Position Vcc Door Sw Out Motor MS2 MI3 M 1 2 1 2 3 MCU 1 2 3 2 1 PK PK BU BU BU GND Wide Vcc CYCLE CONTROL UNIT UI7 FM3 PS8 SET2 Flow Meter USER INTERFACE Temp Sensor Pressure Sensor Drum Light 1 2 3 1 3 5 1 4 3 2 1 2 3 4 5 6 7 C2 1 2 3 1 2 P13 1 2 1 2 1 2 3 4 5 6 7 8 YL YL BU BU BU BU BU BU BU BU BU BU BU...

Страница 85: ...E PROFESSIONAL IN CANADA FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL 1 800 461 5681 FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER S HOME CALL THE TECHNICALASSISTANCE LINE 1 800 488 4791 HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN AUTHORIZED IN HOME SERVICE PROFESSIONAL FOR WHIRLPOOL PRODUCTS 1 800 253 1301 FOR KITCHENAID PRODUCTS 1 800 422 1230 FOR ROPER PRODUCTS 1 800 447 673...

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