69
TROUBLESHOOTING
If you experience
Possible Causes
Solution
Washer Not Performing As Expected (cont.)
Load not rinsed (cont.)
Washer not loaded as
recommended.
Avoid tightly packing the washer. The washer will not rinse well if
tightly packed. Load with dry items only. See “Cycle Guide” for
load size recommendations for each cycle.
Use cycle designed for the fabrics being washed.
Add only one or two garments after washer has started.
The load may be out of balance.
When load imbalance occurs, a washing process will start
to redistribute the load. This may lengthen the cycle time.
Avoid washing single items. Balance a single item, such as
a rug or jeans jacket, with a few extra items.
Load is wrinkled, twisted,
or tangled
Washer not loaded as
recommended.
Add load loosely. Items need to move freely to reduce wrinkling
and tangling. See “Cycle Guide” for load size recommendations
for each cycle.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.
Wash action too long for load.
Select a lower soil level. Note that items will not be cleaned as
deeply as when using a higher soil level.
Spin speed too fast for load.
Select a slower spin speed. Note that items will be wetter than
when using a faster spin speed.
The washer is not unloaded
promptly.
Unload the washer as soon as it stops or use FanFresh
®
option
if you will not be able to unload the washer at the end of the cycle.
Not choosing the right cycle for the
load being washed.
Use the Delicates cycle or another cycle with a slow spin speed
to reduce wrinkling.
The wash water was not warm
enough to relax wrinkles.
If safe for load, use warm or hot wash water.
Not cleaning or
removing stains
Washer not loaded as
recommended.
Add load loosely. Items need to move freely for best cleaning.
See “Cycle Guide” for load size recommendations for each cycle.
Add only one or two garments after washer has started.
Not using HE detergent or using
too much HE detergent.
Use only HE detergent. Always measure detergent and follow
manufacturer’s directions based on load size and soil level.
Hard water or high level of iron
(rust) in water.
You may need to install a water softener and/or iron filter.
Fabric softener dispensing
ball used.
Dispensing balls will not operate correctly with this washer.
Add liquid fabric softener to the fabric softener compartment.
Powdered detergent used for
slow-speed cycle.
Consider using liquid detergent.
First try the solutions suggested here or visit our website at
www.whirlpool.mx/service
or see the service contact sheet from your country located at the end of this guide.
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