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User manual WheelzAhead

TRACK

17 User manual WheelzAhead

TRACK

  B   if requested to do so by the Customer, the Reseller, Service Agent,
      Distributor or Wheelzahead in case of a purchase directly from
   WheelzAhead

, will repair the Product provided you pay the standard

      charges for such repair; and
C  if applicable the Customer will be responsible for all costs associated with
      collection of the Product from the Reseller, Service Agent, Distributor or

WheelzAhead

in case of a purchase directly from WheelzAhead

Making a warranty claim

Please contact your Reseller, Distributor or WheelzAhead

in case of a purchase

directly from WheelzAhead

, by phone or email to make a warranty claim.

A You must inform your Reseller, Distributor or Wheelzahead in case of a

purchase directly from WheelzAhead

as soon as the warranty claim arises.

B You must send to your Reseller, Distributor or WheelzAhead

in case of a

purchase directly from WheelzAhead

, your original proof of purchase,

      your serial number and your written description of the fault (including image
      samples and any other relevant material); and
    C  Subject to the applicable consumer laws in your jurisdiction, you must pay
      for all packing, freight and insurance costs for transit of the Product to
      your Reseller, Distributor or WheelzAhead

in case of a purchase directly

from

WheelzAhead

D If the warranty claim is accepted your Reseller, Distributor or WheelzAhead

in case of a purchase directly from WheelzAhead

will, subject to the

      applicable consumer laws in your jurisdiction, at its cost: repair or replace
      any faulty parts or rectify any faulty workmanship; and return the Product
   to

you.

5 Warranty

1. WheelzAhead

warrants that, during the Warranty Period, the Product will,

  with normal use and service, be free from faulty parts, manufacture defects
  or workmanship errors.
2.  The TRACK

Rollator comes with a 24 month warranty on the frame and the

  cross bars, starting from the date of purchase by the original buyer. Any
  manufacturer defects (production errors or material failure) also carry a
  warranty of 24 months.
3.  This warranty is valid only for Products that are purchased new and unused
  directly from WheelzAhead

or from authorized third party resellers or distributors.

4.  The Customer must provide the original proof of purchase and the serial number
  of the Product which demonstrates compliance with the above conditions to
  receive any services under this warranty.
5.  The warranty is non-transferable.
6.  This warranty only applies where a defect has arisen, wholly or substantially, as
  a result of faulty manufacture, parts or workmanship during the Warranty Period.
7.  The warranty does not apply where damage is caused by other factors,
  including without limitation:
     A   normal wear and tear;
    B  abuse, mishandling, accident or failure to follow operating instructions;
    C  servicing or modification of the Product other than by Wheelzahead, or
      their authorized service agents;
  D  use of the Product with other accessories, attachments, product supplies,
      parts or devices that do not conform to Wheelzahead specifications; or
    E   shipment or other transit.
8.  This warranty does not cover:
  A   the replacement of any consumables such as tires, brake pads,
      brake cables, textiles, etc.
    B   repair or replacement of any Product damaged during transit to or from
   WheelzAhead