T-6
Intermittent, Lock-ups or Hangs
1. Remove and reseat all hardware (power supply, battery, cables, adapters,
etc.).
*
Disconnect the AC adapter.
*
Remove the battery pack.
*
Remove any other external hardware.
2. For testing purposes, to remove hardware and associated drivers that are
not required for normal system operation.
3. Swap the suspect device with an identical, known good, device, if available.
4. Remove all surge protectors, cable extensions, switch boxes, etc. and use
direct connections to power and phone lines.
5. Apply critical Microsoft Windows updates and patches.
6. Scan all the files on the system with an anti-virus software using the
vendor's latest virus definitions.
7. Scan the system for spyware using the anti-spyware software's latest
definitions.
8. Record all error messages, including memory addresses, reported when
the problem occurs.
9. Ensure the machine meets the hardware and operating system
requirements of all installed software and hardware.
