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APPENDICES

 92

WD CLOUD USER MANUAL

Appendix B: Safe Mode Firmware Update Procedures 

If you see the following screen, use the steps outlined below to recover your server from safe 
mode.

Note:  

Before performing these steps, download WD Cloud firmware from the WD 

support website (

http://www.wdcloud.jp/support

) 

and save it to a location 

to which you can browse from your computer. Make sure to unzip the 
firmware file.

1.  

Log on to your router’s DHCP LAN/Device Client Table to obtain the IP address for your 
device.

2.    Type the device IP address in a browser window. The Safe Mode UI appears.

3.    Browse to the location where you saved the downloaded firmware.

4.    Click 

Apply

 to load the firmware. 

5.    On the dialog box, click 

OK

. The device reboots.

6.    Once your reboot is completed, ensure that you clear your browser’s cache. Check 

your browser’s help to determine the best way to clear the cache.

7.    Once your device has completed the reboot, we recommend that you do a system 

restore (“Restore to Default” on page 75).

 

Содержание wd Cloud

Страница 1: ...WD Cloud User Manual...

Страница 2: ...wer ID Installation Get online installation help for your WD product or software WD Community Share your thoughts and connect with other WD users Online Learning Center Start here to get the most out...

Страница 3: ...7 Preparing your Device for Use 7 Setting Up your Device 8 Accessing Content 13 4 The Dashboard at a Glance 16 Launching the Dashboard 16 The Dashboard Home Page 18 Common Tasks 28 5 Managing Users a...

Страница 4: ...56 Enabling DLNA and iTunes 56 Accessing Your WD Cloud Device Using Media Players 58 Accessing Your WD Cloud Device Using iTunes 59 11 Configuring Settings 60 General 60 Network 66 Media 72 Utilities...

Страница 5: ...wer available consult your dealer or local power company Do not allow anything to rest on the power cord Do not locate this product where persons will walk on the cord If an extension cord is used wit...

Страница 6: ...roduct Information Remember to write down the following WD product information which is used for setup and technical support Your WD product information is found on the label on the bottom of the devi...

Страница 7: ...s computers Safari 6 0 and later on supported Windows and Mac computers Firefox 29 and later on supported Windows and Mac computers Google Chrome 31 and later on supported Windows and Mac computers Lo...

Страница 8: ...uired for initial setup and software downloads as well as for remote access and mobile apps Product Components 1 Bay Front View 1 Bay Back View Power LED Kensington Security Slot USB 3 0 port External...

Страница 9: ...he power outlet Kensington security slot For device security the device is equipped with a security slot that supports a standard Kensington security cable Visit http www kensington com for more infor...

Страница 10: ...must be handled with care during unpacking and installation Rough handling shock or vibration can damage the device drives Observe the following precautions when unpacking and installing your external...

Страница 11: ...your Device for Use There are a few steps you need to take in order to get your device up and running Follow the steps outlined below to prepare your device for use Physically Connecting your Device F...

Страница 12: ...sistant If you chose not to set up the software for your device you can still Use your WD Cloud device as an external hard drive dragging and dropping files to and from it See Accessing Content on pag...

Страница 13: ...y the Setup Assistant welcome page 3 Read the agreement select I agree to the WD End User License Agreement and Privacy Policy and click Continue with setup Setup Assistant begins searching for your d...

Страница 14: ...you want added security for home access to your Dashboard enter a password on this optional screen and click Next Otherwise click No Thanks Note This will only prevent unauthorized access to your Dash...

Страница 15: ...Open a browser and enter your device URL see Appendix D WD Cloud Device URLs and Names on page 95 for a list of device URLs then click Enter The Choose your language screen appears 2 Select the langua...

Страница 16: ...ike to enter additional user accounts Enter the user name first name last name and email address for the new user account then click Save Note If you entered an email address ensure that the user chec...

Страница 17: ...ress in the appropriate fields 10 Click Next to continue 11 For additional software and information select a link in this screen 12 Click Finish to display the WD Cloud dashboard For instructions on u...

Страница 18: ...es and Shared Videos subfolders You can now drag and drop files into and from the shared media folders using Windows Explorer Mac OS X Yosemite Maverick Mountain Lion Lion 1 In a Finder window click t...

Страница 19: ...plorer under Network click the WD Cloud device see Appendix D WD Cloud Device URLs and Names on page 95 for a list of device names 2 Right click the Public folder and select Map Network Drive from the...

Страница 20: ...Dashboard Use one of the following methods to launch the dashboard Note WD Quick View and WD SmartWare are helpful WD apps that you can download from the online Learning Center Downloads page at http...

Страница 21: ...ge 4 Double click the device or right click and select View device webpage from the resulting menu Mac OS X 1 Click the Safari icon bookmark icon Bonjour 2 Double click the WD Cloud device on the netw...

Страница 22: ...vice alerts Online Help and Support User information Icon Name Actions USB device attached to the WD Cloud device Click to display the USB device s connected The icon is dim if no USB device is attach...

Страница 23: ...nd grant specific user accounts full limited or no access to particular shares Cloud Access Set up change and remove remote cloud access to particular shares Monitor remote access status Backups Creat...

Страница 24: ...pacity The Capacity panel displays the amount of storage remaining on your WD Cloud device and how the storage is allocated Note Storage allocation information only appears when the Cloud Services opt...

Страница 25: ...check mark indicates that your firmware is up to date 1 To view whether an updated version of the firmware is available click the arrow to the right of Firmware to display firmware availability 2 If a...

Страница 26: ...tivity pane Click Close to return to the Home page Memory Click the right arrow to view Memory activity Click Back to return to the Device Activity pane Click Close to return to the Home page Network...

Страница 27: ...page Cloud Devices The Cloud Devices panel displays the number of cloud and smart devices currently accessing the WD Cloud device remotely 1 To add cloud access for a user click the plus sign in the l...

Страница 28: ...ons on how to set up and activate a password for cloud access 2 Enter the required information and click Save Apps The Apps panel displays the apps currently installed on your WD Cloud device 1 To vie...

Страница 29: ...ext to the alert you d like to view or click View All to review details for all of your alerts To view alert details click the arrow next to the alert To close the alert message click Close Alert Icon...

Страница 30: ...ice WD Technical Support needs information about your device to troubleshoot and determine the best solution There are two ways to get your device information and request support Run a system report a...

Страница 31: ...updated user manual click the Product Documentation link To see answers to frequently asked questions and instructions click the FAQs link To discuss your WD Cloud device with other users click the Fo...

Страница 32: ...y network page 8 Use media servers page 54 Enable DLNA Digital Living Network Alliance and iTunes page 56 Shut down or reboot the WD Cloud device page 27 76 Update firmware page 80 Access content from...

Страница 33: ...t of the WD Cloud device web browser app when you are not using it This allows other users authorized to use the Admin logon ID to access the web browser app See Energy Saver on page 64 to automatical...

Страница 34: ...then click Save The new user account is created and appears on the screen When you enter the email address on the Add User screen a new cloud access account is created Once created the new user recei...

Страница 35: ...lick the check box next to a group then click Next 3 Enter the Quota Amount or leave the values blank for unlimited space then click Next See User Quotas on page 32 4 Your new user accounts appear on...

Страница 36: ...Set Up Users screen select a user from the left pane 2 In the Group Membership field click Configure 3 Select the check box next to the group you d like the user to join then click Save User Quotas A...

Страница 37: ...rs screen select a user from the left pane 2 In the Quotas field click Configure 3 Enter the amount of space to assign to the user on the WD Cloud device To assign unlimited space leave the Quota Amou...

Страница 38: ...name on the left pane The group profile appears Adding a Group 1 To add a group click the Add Group icon on the lower left side of the Set Up Groups screen 2 Enter a Group Name 3 Click the check box n...

Страница 39: ...rite access to the selected share The group members can view and update the share Read Only Access Select this option to provide the group account with read only access to the selected share The group...

Страница 40: ...ts are returned to their individual settings when a group to which they belonged is deleted 1 On the Set Up Group screen select the group you d like to delete in the left pane 2 Click the Remove Group...

Страница 41: ...ed users The Shares icon on the Navigation bar displays a list of shares on the WD Cloud device and enables the Admin to manage shares and user access Viewing a List of Shares Click the Shares icon on...

Страница 42: ...he share contains financial information you might want to make that share private Or if there are photos you would like a friend to see you can make the share public for that friend 1 Click the Shares...

Страница 43: ...user must have A user name and password assigned to the share name Read only or full access to the share WARNING Deleting a share erases all files and folders on that share IF you want to open a share...

Страница 44: ...MANUAL WD Quick View The WD Quick View app is a Windows application that allows you to perform WD Cloud functions quickly WD Quick View is automatically installed when you install WD Smartware IF you...

Страница 45: ...mplete the steps necessary to connect to the cloud Email If you include an email address when you add a new user to your WD Cloud device the new user will receive an email with instructions on setting...

Страница 46: ...e user now has access Access Your Files with iOS and Android Mobile Apps The WD Cloud mobile app allows you to access all of the content on your WD Cloud from any device WD Cloud Mobile App Save valua...

Страница 47: ...d device connection options Cloud Sign in Tap and sign into your dice using your WD Cloud or other public cloud accounts Add Manually If the mobile device is not on the same LAN or Wi Fi network as th...

Страница 48: ...hare to display its subfolders 8 Tap a subfolder to display a list of files 9 Tap a file to access it Note For more features and instructions see the app s online Guide Me page Help FAQs and tips or g...

Страница 49: ...drive Once connected the USB drive has the following capabilities When you connect an external USB drive such as a My Passport a memory stick or a camera to the WD Cloud device you can access it with...

Страница 50: ...the Start Backup icon to begin your backup The progress of the backup appears in the USB Backup Jobs area Job Name Enter a Job Name for your backup Direction Indicate the direction of your backup fro...

Страница 51: ...device in addition to previously existing data The remote Server setting is turned ON in the remote WD Cloud device The backup password for the remote WD Cloud device is enabled You have enabled port...

Страница 52: ...Name Enter a Job Name for your backup Remote Server Select the type of remote server NAS Server WD Cloud Remote IP Address Enter the IP address of the remote location Example 192 168 1 16 Password Ent...

Страница 53: ...ll begin backing up at the indicated time Initiating an Immediate Internal Backup On the Internal Backups screen under Internal Backup Queue select the job you d like to modify then click the Begin No...

Страница 54: ...fy dialog make the necessary changes to your job then click Save Deleting a Backup Job Use the following steps to delete a USB Remote or Internal Backup job 1 On the Internal Backups screen select eit...

Страница 55: ...tically transfer data from your camera to the WD Cloud device Transfer Mode Select how you d like the camera data to be transferred Options are Copy Copies the information from your camera to the WD C...

Страница 56: ...ature of any app before you install it on your device Note Obtain support for each app through the individual vendor WD Cloud comes with various apps pre installed Managing Apps The Apps screen displa...

Страница 57: ...link 4 Navigate to the app you d like to install on your device 5 Select the app you d like to install then click Open The selected app installs and is added to your device Deleting an App Use the fo...

Страница 58: ...device uses TwonkyMedia as its DLNA media server It streams your music photos and videos to compatible devices in your home Playing media on a compatible device is easy The media server searches for a...

Страница 59: ...files Please refer to your device s user manual to see which formats are supported Audio files Video files Image Files 3GP AAC AC3 AIF ASF FLAC LPCM M4A M4B MP1 MP2 MP3 MP4 MPA OGG WAV WMA 3GP ASF AVI...

Страница 60: ...c share s Shared Music and Shared Pictures shares contain mirrored and uploaded subfolders These folders are needed by Twonky 7 2 You can now upload all media types to the uploaded subfolder from a DL...

Страница 61: ...does not display on your screen 3 If you d like to use a password when accessing your WD Cloud device on iTunes Click the toggle button to ON Enter a password 4 For Auto Refresh select the frequency o...

Страница 62: ...D TV Live Media Players Windows Media Player 11 comes with Windows Vista Windows Media Player 12 comes with Windows 7 and Windows 8 Xbox 360 PlayStation 3 Other media players BluRay Players Network Co...

Страница 63: ...ccessing Your WD Cloud Device Using iTunes You or anyone connected to the WD Cloud device can use iTunes to play stored music files This service creates a virtual music library on the device and treat...

Страница 64: ...ettings for your WD Cloud device General On the General page you can View and modify the device name and description Select the language in which the web pages should display Set the date time and tim...

Страница 65: ...CONFIGURING SETTINGS 61 WD CLOUD USER MANUAL Accessing the General Screen On the Navigation bar click Settings The General page appears...

Страница 66: ...the NTP to access the Internet and automatically set the time If you are not connected to the Internet you must enter the date and time manually 1 In the Language Clock section you can view or modify...

Страница 67: ...rect connection is established between your device and your apps Manual Establishes a connection through the two selected ports If either port is unavailable a relay connection is established A manual...

Страница 68: ...ing options on your WD Cloud device View or change the following settings Mac Backups This section of the General screen enables or disables Time Machine backups of Mac computers Drive Sleep Enabling...

Страница 69: ...backup size by dragging the Maximum Size slider 5 Click Save Services This section of the General screen enables or disables the Recycle service available on your WD Cloud device Clearing your Recycl...

Страница 70: ...ONFIGURING SETTINGS 66 WD CLOUD USER MANUAL Network The Network screen displays the device s MAC and IP addresses and allows you to set network options such as FTP access remote servers and workgroups...

Страница 71: ...llowing information Network Services The Network Services section of the Network screen allows you to enable or disable the services available on your WD Cloud device Status The current status of Inte...

Страница 72: ...om one computer to another through a network To enable FTP Access 1 Click the toggle button to ON 2 Click Configure 3 On the FTP Settings screen enter the following information Maximum Users From the...

Страница 73: ...by default 1 To enable disable SSH click the toggle button 2 Check I accept to indicate that you ve read the warning shown below WARNING Please note that modifying or attempting to modify this device...

Страница 74: ...inted to the IP address of the UPS Master If the UPS is discharged to the specified percentage all of the WD Cloud slave drives will automatically shut down properly To set up Network UPS 1 Click the...

Страница 75: ...rding rules for both SSH and Remote Backup services See Network Services on page 67 To enable Remote Server 1 Click the toggle button to ON 2 Click Configure The Remote Server screen appears 3 In the...

Страница 76: ...sary changes and then click Finish Deleting Port Forwarding Services 1 Click Details next to the port forwarding service you d like to delete 2 Click Delete Your Port Forwarding service is deleted and...

Страница 77: ...can test the WD Cloud device and get diagnostic information restore the device to factory defaults reboot or shut down the device and import a configuration file To access the Utilities screen click...

Страница 78: ...e hard drives fan system clock and device temperature Running a Diagnostic Test 1 On the Utilities page click Quick Test Full Test or System Test A progress bar appears indicating test progress and wh...

Страница 79: ...n your device see Format Disk on page 77 Restoring your System Use the following steps to restore your system to one of the three available options 1 In the Restore to Default area click either System...

Страница 80: ...ays the amount of time the device has been up and running Shutting down the Device Use the following steps to safely shut down your WD Cloud device 1 In the Device Maintenance area click Shutdown 2 Re...

Страница 81: ...ps to format the disks on your WD Cloud device 1 Click Format Disk 2 Review the confirmation message select the check box and click OK Your WD Cloud begins formatting WARNING The Format Disk option er...

Страница 82: ...ail area allows you to set up email alerts and SMS notifications for specified users Enabling Email Alerts 1 On the Navigation bar click the Settings icon and click Notifications on the left pane 2 To...

Страница 83: ...tup No SMS message will be sent after setup is completed Obtain the URL format requirements from your SMS service provider They should contain the following parameters username password destination ph...

Страница 84: ...nstalls the WD Cloud device may reboot Since a reboot affects users ability to access the cloud schedule the updates to occur at times when the likelihood of users accessing the cloud are minimal Note...

Страница 85: ...n update is available click Install and Reboot Manual Update Follow this procedure to perform a manual update Note Ensure that you ve downloaded the firmware file you need to install on your device fr...

Страница 86: ...to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipm...

Страница 87: ...at this device has been approved for non business purposes and may be used in any environment including residential areas Korean KCC certification ID MSIP REM WDT D8C VCCI Statement Environmental Comp...

Страница 88: ...Quick User Guide This guide is primarily for WD Cloud users rather than the administrator Logging into WD Cloud 1 Enter the name of your WD Cloud device default name wdcloud in the browser s address...

Страница 89: ...Online Help and Support User information Icon Name Actions USB device attached to the WD Cloud device Click to display the USB device s connected The icon is dim if no USB device is attached Alert Not...

Страница 90: ...to particular shares Shares Create change and delete shares and grant specific user accounts full limited or no access to particular shares Cloud Access Set up change and remove remote cloud access to...

Страница 91: ...steps to enable Cloud Services Device The Device section identifies the overall health of the system indicates the current version of your firmware and informs you when firmware updates are available...

Страница 92: ...able click Install and Reboot to update your device 3 To return to the Home page click OK or Cancel Network Activity The Network Activity panel displays the system activities and processes that are ru...

Страница 93: ...the right arrow to view the network activity Click Back to return to the Device Activity pane Click Close to return to the Home page Process Click the right arrow to view the process information inclu...

Страница 94: ...ss for a user click the plus sign in the lower right of the panel 2 Select a user and click Get Code to generate an activation code 3 Follow the page instructions to connect your tablet or mobile devi...

Страница 95: ...rd for cloud access 2 Enter the required information and click Save Apps The Apps panel displays the apps currently installed on your WD Cloud device 1 To view the installed apps click the arrow in th...

Страница 96: ...irmware file 1 Log on to your router s DHCP LAN Device Client Table to obtain the IP address for your device 2 Type the device IP address in a browser window The Safe Mode UI appears 3 Browse to the l...

Страница 97: ...nd add a user to your device Cloud Access Set up change and remove remote cloud access to particular shares Monitor remote access status Delete Select this to delete an alert Delete Job Select this op...

Страница 98: ...o the selected share The user group members can view and update the share Recover Select this option to recover a remote backup Remove an App Select this option to delete an app from your WD Cloud dev...

Страница 99: ...u change your device name at any time the URL also changes to the new name Device Name The device name appears in the Mac Finder and Windows Explorer If your device name is Your Windows URL is Your Ma...

Страница 100: ...efinition Example username User Name Enter the name for your new user Joe Jones password User Password Enter a password for your new user password group Group Name Enter the name of the group to which...

Страница 101: ...ER MANUAL Sample User Import File Joe password test Public SmartWare TimeMachineBackup Public SmartWare TimeMachineBackup Test 0 0 0 0 Anne yellow anne 0 0 0 0 Donald SmartWare 0 0 0 0 Zoey blue 807 0...

Страница 102: ...Panel 24 91 assigning a group to a user 32 quotas to a group 35 quotas to users 32 share access to groups 35 auto 80 auto updates 80 automated support requesting 26 available updates firmware 81 B ba...

Страница 103: ...7 enabling SMS notifications 79 End User Guide 84 Energy Saver 64 deep sleep option 64 LED option 64 Web Access Timeout option 64 Environmental compliance China 83 Extended Logging 74 F firmware 80 up...

Страница 104: ...e 27 M Mac creating an alias for shared drive 14 managing alerts 25 apps 52 USB backups 45 users 29 manual updates 81 manually adding an app 53 manually installing an update 81 mapping public folders...

Страница 105: ...backups 47 48 creating 47 remote server 71 removing a group 36 removing users 33 requirements WD Cloud Mobile App 42 restore to default 75 restoring your system 75 RoHS 83 Running a Diagnostic Test 7...

Страница 106: ...ing quotas to 32 creating multiple 31 editing settings 31 enabling cloud access 41 group quota rules 32 importing multiple 31 removing 33 updating password 32 viewing 29 Users Panel 23 90 Using Mac OS...

Страница 107: ...service and support ii WD Technical Support contacting ii WDCloud access 41 Web Access Timeout 64 web browser getting started with a 11 Web browser compatibility 3 Windows mapping a public folder 15...

Страница 108: ...t any time without notice Western Digital WD the WD logo My Book WD Cloud My Passport WD Red and WD TV are registered trademarks of Western Digital Technologies Inc in the U S and other countries and...

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