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Warranty policy
11.
Should your warranty claim be rejected, you will be charged for the ordered
spare parts at their usual purchase conditions. The invoice will also be issued if
no warranty claim has been received by Westermann Customer Service within 4
weeks. If a Westermann spare part for warranty repairs is not available at short
notice (within 2 working days) and you use an original Westermann spare part
from your stock to repair the damage, we will deliver a replacement free of
charge as soon as it is available again or can be supplied by Westermann
Customer Service. If a spare part is no longer available (NLA), the purchase
price paid by you will be refunded.
12.
The complained parts or machines are to be sent free of charge to the
Westermann works in Meppen. After the warranty has been accepted, the freight
costs will be reimbursed.
13.
The warranty claim must be submitted to Westermann Customer Service no
later than 5 working days after the repair has been performed to ensure a fast
processing. Warranty claims received 3 months after repair can no longer be
processed.
14.
All previous warranty guidelines as well as the conditions of the general terms
and conditions and point 7 hereby lose their validity.
Westermann GmbH & Co. KG
