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Warranty policy
6.
Make sure that only original Westermann spare parts and Westermann
accessories are used. They can be obtained from Westermann specialised
dealers. Damage and an increased danger of accidents cannot be ruled out if
other than original Westermann spare parts or Westermann accessories have
been used. These consequential damages are not subject to warranty claims.
7.
As from 01/01/2002, only Westermann warranty claim forms must be used. The
warranty claim forms are mandatory. Exceptions
will not
be accepted. Warranty
claim forms without the required information cannot be processed and will be
returned unprocessed for completion of the missing information.
8.
The Westermann Machine and Warranty Pass (warranty document) must be
sent to Westermann Customer Service within 4 weeks of the sale of the product,
complete with the information on the end customer, the end customer's
confirmation by signature and the indication of use (private | commercial |
professional).
9.
The warranty period for original Westermann spare parts is 2 years if the
installation by a Westermann specialised dealer is proven (for wearing parts the
limitation under point 3 applies). For warranty claims relating to spare part
deliveries or warranty repairs, we ask you to keep the relevant parts on call for 2
months after receipt of the warranty claim. We may require the relevant part for
examination.
10.
As from 01/01/2002, for logistical reasons, spare parts required for warranty
purposes can only be ordered via Westermann Customer Service. From Monday
to Friday between 08:00 a.m. and 4:30 p.m., telephone orders are accepted on
+49(0)5931 / 49690-0. Please state the item no., the serial no. of the device in
question and the customer no. You may also forward your warranty spare parts
order to us via fax: +49(0)5931 / 49690-99.
