ENGLISH
37
10 Two-year guarantee
Dear Customer,
Thank you for deciding to purchase one of our
products. For decades now the name Wella has
stood for tested quality and first-class service. We
offer our customers innovative and efficient prod-
ucts.
Wella manufactures high-quality appliances and
warrants the use of high-grade materials and care-
ful workmanship. We give two years’ guarantee
from the date of purchase (invoice date) in the
event of defects in the quality of the product.
In addition to your contractual and statutory guar-
antee rights, Wella offers you a manufacturer’s
guarantee on the following terms:
This manufacturer’s guarantee applies for two
years from the date of purchase. It applies to defi-
ciencies (errors, defects) that are due to faults in
materials or workmanship.
Our manufacturer’s guarantee excludes:
deficiencies caused by incorrect operation, normal
wear and tear, incorrect interference with the
product by unauthorised persons, or use of third-
party products during assembly which do not fit or
do not function perfectly. Also excluded are defi-
ciencies which have little or no significant effect on
the value or serviceability of the appliance.
In the event of a deficiency covered by our manu-
facturer’s guarantee occurring within our guaran-
tee period of two years from the date of purchase,
we will, at our option, either repair the faulty prod-
uct or provide a replacement.
It is a precondition for our manufacturer’s guaran-
tee that you send or bring the product and proof of
purchase (invoice) to us within the guarantee peri-
od, in other words to the national sales companies
of Wella or the relevant national Customer Service
centre. You will find the addresses of our Customer
Service Centres at the end of these instructions.
Independently of our manufacturer’s guarantee,
you may of course assert guarantee rights in rela-
tion to the vendor – e.g. subsequent performance
(remediation of defects, repair or replacement),
withdrawal from the contract or reduction in pur-
chase price – insofar as you possess such contrac-
tual or statutory rights. Such rights are not affected
by our manufacturer’s guarantee.
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