TROUBLESHOOTING
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TROUBLE SHOOTING
Issue
Recommendation
No power
Check power cable/plug for a proper connection.
If PoE is being used, check that the cable is properly connected.
Replace the cable if the cable is defective.
Unable to connect using a web-
browser
Check network settings.
Check for a proper network cable connections.
Confirm that a DHCP server is present in the network if DHCP
mode is used.
If a router is used, check for correct port forwarding settings.
I get disconnected from the live
view
The live view will be disconnected if another user makes
changes to the camera settings
Check for a proper network connection.
IP Scan Tool cannot find the
network camera
Disable the PC’s firewall or add IP Scan Tool to the exceptions
list.
TROUBLESHOOTING
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