12
TROUBLESHOOTING INDICATORS AND COMMON SOLUTIONS
Table 5
WATER VOLUME AND QUALITY
Symptom
Condition
Action
No product water.
Water supply is turned OFF.
Turn water ON.
Not enough product water.
Low water pressure.
Water supply is blocked.
Storage tank valve is closed.
Storage tank is depleted.
Clogged Pre-filter cartridge(s).
Storage tank air pressure charge is low.
Check source water line pressure.
Clear restriction.
Open storage tank valve.
Increase product water storage capacity and/or install membrane
and flow restrictor with higher output rating.
Replace Pre-filter cartridge(s).
Empty water from storage tank (product water valve must remain open
while adjusting pressure) and adjust pressure to 55 kPa (8 psig).
System does not shut off.
Shut-off valve is not closing.
Contact your local Dealer.
No drain water.
Clogged Flow Restrictor.
Replace Flow Restrictor.
Water has offensive taste and/or
odor.
Carbon post-filter is depleted.
Membrane depleted or fouled.
Sanitizer not flushed out.
Drain storage tank, sanitize system, and replace carbon
post-filter cartridge.
Smartap
®
Monitor reads yellow, or if TDS test is unsatisfactory,
drain storage tank, sanitize system, and replace membrane.
Drain storage tank and let it refill overnight.
LEAKAGE AND NOISE
Symptom
Probable Cause
Solution
Leak at fitting.
Tubing not pushed completely into fitting.
Defective tube.
Push tube into fitting past “O” ring seal.
Cut damaged area from tube or replace tube (See Figure 2).
Leak at filter housings.
“O” ring has not seated properly.
“O” ring has nicks or scratches.
Remove “O” ring and inspect “O” ring groove for debris. Clean groove,
lube, and reseat “O” ring.
Replace “O” ring.
Leak from air gap in faucet.
Restricted drain tube.
Obstructed hole in drain clamp
Tubing from air gap to drain is routed
incorrectly.
Clear restriction.
Remove obstruction.
Reroute tubing so tubing runs vertically with no sharp bends or loops
(see Figure 4).
Noise from system and/or faucet air
gap.
Trapped air in system. Typical of new
system or as a result of filter changes.
Nothing, system usage will purge trapped air.
PUSH BUTTON ACTUATED SMARTAP
®
WATER QUALITY MONITOR
Indication
Condition
Action
Green Light.
System operating normally.
None.
Yellow Light.
Low or non-usage.
Membrane depleted or fouled.
Draw enough water from product water faucet to get system into
making water. Wait 10 minutes, test.
Clean and sanitize system. Replace membrane.
Dim or No Light.
Battery voltage low.
Replace Battery.
