Before you contact Waterco for assistance or service, please check the
“Troubleshooting”
and the information stated in this section. Warranty will only cover manufacturing defects.
All service call requests which are not of this nature must be paid by the purchaser to the
service company authorized by Waterco.
All services will be handled by the authorized service company. Warranty may be voided if
service is not carried out by a service company center authorized by Waterco.
DO NOT
return the pool heat pump to your dealer as they do not provide the service work.
Before you contact Waterco for assistance or service, in order to qualify for a warranty
claim, the original purchaser must have the model name and serial number along with a
proof of the original purchase date. Proof of purchase must be forwarded to Waterco and
they will inform you of the applicable warranty.
Once connected with a Waterco customer service agent, proceed to describe in detail the
the problem associated with your pool heat pump. If a permanent code appears on the
electronic control panel, please advise the Waterco service agent.
Warranty
Waterco guarantees to the original purchaser of the pool heat pump that the product is free
from any manufacturing defect (raw materials and labour).
IMPORTANT :
The warranty is not transferable and no action can be exercised by a
consumer subsequent purchaser of the pool heat pump.
IMPORTANT
WARRANTY
